Food quality was okay not so great and other things were very good.
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Better food & beverage required
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Everything great!"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Great crew and food. Nice economy class."
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Did not make this flight."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Cons: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Excellent service Old plane Poor dinner Decent breakfast
Excellent aircraft quality and flight attendants were great. An interesting selection of in flight movies. The food and drink service was ok
I enjoyed my flight, very comfortable and good communication.I liked the fact that there was acknowledgement of staff shortage and reassurance to provide excellent service! Shout to Ian and colleagues who helped me find a window seat, my phone and passport i miss placed when i had a little panic.please do share this with virgin atlantic !!!! The Pilot was the best!
Check in is poorly marked Heathrow lounge was excellent, service very good New Virgin upper class suites technically qualify as business class but they are very cramped and there is no storage space at all. No sleep suits available in my size, on any of the flights. Rather leave it if you can't deliver. Toiletry bag is cheap and tacky. Compare with the price paid for a business class ticket.
Booked AVML meals in Premium Economy. The check in agent reconfirmed this. Also she said this was a standard offering in the route. Turns out they didn’t have AVML in a 10+ hour flight. Unacceptable
No amenity kits and meals weren’t as good as before. Other airlines now have a full meal son o reason why Virgin Atlantic can’t. Going to stick to BA.
Pros: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Cons: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."
Pros: "Amazing !"
Cons: "Nothing all good really"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Cons: "Everything was great"
Pros: "Entertainment and helpful staff"
Cons: "Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin"
Pros: "Most of it was of a reasonable standard."
Cons: "Plane was full"
Pros: "Great crew. Very kind and efficient."
Cons: "American carriers seem to enjoy poor seat ergonomics."
Pros: "Comfortable seat. Great crew!"
Pros: "Not crowded. Crew was good."
Cons: "Not taking a bus to board the plane."
Pros: "Crew were great! Neck cushions on chair aren’t adjustable and not comfortable."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Cons: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Pros: "Friendly staff"
Cons: "Lack of business class seats and no premium economy seats on this flight"
Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Pros: "2 bags each 23 kilogram each total 46"
Cons: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Pros: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Cons: "Economy seating wasn’t that comfortable"
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Cons: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Entertainment system worked well. Good choices."
Cons: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."
Pros: "Neat plane, good food and service"
Cons: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Pros: "Flight okay and staff attentive. Seats still to close together. Had to purchase seat to guarantee not be in middle rows. Plane very warm throughout flight."
Cons: "Selection of entertainment good but touch screen very unresponsive. Hard to change volume and maneuver. Ear sets would not stay connected."
Cons: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Pros: "Virgin has the nicest staff, good food, and excellent movie options. I had a great time on my flight!"
Pros: "They were were very kind and helpful to all passengers"
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Pros: "The service went a mile farther. It is my favourite airlines!"
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Cons: "this is not an airline, this is a bus company"
Pros: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Cons: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Pros: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Pros: "Flight attendants were nice."
Cons: "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"
Pros: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Cons: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Cons: "The cabin was extremely dirty, the food was awful."
Stuck in Chicago O'hare overnight, had to sleep in terminal until flight in the morning. Gate changed three times.
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
We had something like 4 or 5 gate changes, plus a 30 minute delay. The cabin crew as somewhat more brusque than usual. Basically no food on the plane, but that's OK for a flight of this duration.
The plane had a landing gear failure. It got rerouted to Pisa. Then lufthansa drove us 3 hours to Verona in the middle of the night with a crazy fast taxi driver. Now we are stuck in Verona for 2 days and they stripped me of my business class flight. What a terrible airline!
Chep food, Otherwise everything is perfect
And again, the flight was late and made for tight connections. The seating was comfortable ONLY because we had one of the few empty seats next to us. When the plane is full, as they mostly are right now, the seats are simply absurdly uncomfortable. Dangerously so, since I have a bad knee and I have trouble walking for a few days after a long flight given the inability to stretch or even move much in the current air regime.
My whole experience sucked and your customer service is terrible. Also, people can’t get hold of them on the phone.
Cons: "The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight."
Pros: "Crew excellent"
Cons: "Need to invent seat u can lay flat in"
Cons: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Pros: "Best flight crew I've ever had."
Cons: "A free upgrade to first class"
Pros: "The crew was very nice and attentive, I really like the food on Lufthansa"
Cons: "The movie selection was limited and dated"
Cons: "Mediocre sandwich"
Pros: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Cons: "Te cabin pressure gave us headache. always happens with the A380 though."
Pros: "The flight was on time."
Cons: "One of the flight attendance made hand gestures indicating eating when I asked him to repeat the dinner choices. That was very rude."
Pros: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Cons: "The entertainment system was glitchy."
Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Pros: "The crew was incredibly kind and welcoming! And it wasn't a packed flight which made it much more comfortable."
Cons: "No entertainment"
Cons: "It was great experience with them"
Pros: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Cons: "Was delayed which caused us to miss our connecting flight"
Pros: "Nothing at all"
Cons: "I had to wait in line for over an hour to get a ticket to replace the one I missed because of how late the first flight was. As with all my Lufthansa experiences, it was frustratingly slow"
Pros: "Smooth and comfortable flight . Awesome service by the crew"
Pros: "Your crew is amazing."
Cons: "Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa."
Pros: "Great service!"
Cons: "Breakfast and movie selection could have been better"
Cons: "We were 24 hours late for departure without warning. We only found it out at airport. Air attendant didn't take customer's complain seriously. When we asked if there were a choice for food. Answer was YES - to eat or not to eat."
Pros: "Held the plane for late arriving transfers. Good food."
Cons: "Tiny space for 8 hour flight. Men not sharing arm rests or leg room. Really really uncomfortable."
Pros: "Everything overall"
Cons: "Slight delay"
Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"
Pros: "The boarding process is very efficient."
Cons: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."
Pros: "Catering food and professional crew"
Cons: "Late boarding ,flight was delayed 25-30 minutes,turbulence over flight (slight)"
Pros: "Staff, they served a snack on this short flight"
Cons: "Flight was late, having to be bussed to the airplane and from the airplane, prefer gates."
Pros: "food was great"
Cons: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."
Pros: "The people in the crew were very nice"
Cons: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."
Cons: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."
Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"
Pros: "Very nice gate crew and check in people."
Pros: "Fast trip"
Cons: "No entertainment"
Pros: "SAS and BA can do better"
Pros: "The price for a direct flight was reasonable"
Cons: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Pros: "The flight itself was fine and comfortable"
Cons: "It was extremely disorganized at the check-in counter. There was just a mass of people that eventually led to some lines but it wasn't even clear where the line started. In addition, the boarding itself was a mess and the plane departed late. There were no self check-in kiosks with baggage drops so people could have another option besides going to a counter and there wasn't anyone monitoring the line to make sure it was an orderly process. We were early so there wasn't an issue with waiting per se but rather with the process itself."
Pros: "Excellent Flight"
Pros: "Still loads of leg room in economy which is great for a tall person like myself."
Cons: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."
Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."
Cons: "On our return flight from Munich to IAD the airline apparently switched the plane hours before departure. We did not receive notice of this and when we went to board we received new boarding passes. I was traveling with someone and so this reassignment meant not only that we were separated by that we were moved from an Aisle and a window seat together to both of us in middle seats. I understand that this change was out of ground crew control and so we waited to speak with agents about seeing if we could be seated together. While we waited patiently and were told that the only two seats together were both middle seats, the women who were waiting behind us and who were in the same situation as us (but much nor agitated and loud about the complaint) received upgrades to economy plus and were placed in an aisle seat. We were very disappointed with how this was handled and both of us being tall were very uncomfortable on the long flight."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."
Pros: "Entertainment was good."
Cons: "Flight attendants not pleasant or nice."
Cons: "WiFi connection and thereby any information and entertainment did not work. Long wait for luggage."
Pros: "Crew was good."
Cons: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
Pros: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Cons: "They could have let me board!!"
Cons: "Foods really mediocre at best. They serve food in heated plastic packaging!"
Pros: "It was 10 minutes early"
Pros: "Everything is excellent!"
Cons: "The boarding procedure."
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "We were delayed for several hours. I could’ve and should’ve driven to Toronto because I would’ve made it there a lot quicker. The crew members were rude and clearly unhappy to be working. None of them were accommodating. It was a very unpleasant way to start my trip."
Pros: "The fact that the in-flight meal was as cold as the crew, and you got to pay for that coldness. Just love it! You get me right?"
Cons: "The Montreal-Vancouver route was by far the worst. The attitude of the crew was denigrating and arrogant."
Pros: "I liked the selection of movies and entertainment. I had brought a book, podcasts, and games, but I ended up just watching movies."
Cons: "The seats recline so far that the headrest screen ended up way too close to comfortably watch movies or effectively use the tray. The people in front of my wife and I kept their seats fully reclined, even during the meals, and it was very uncomfortable. One of the meals had a pepper sauce that had such a strong smell that I was nauseous until the end of the flight. While the chicken meal I ate was fine, there wasn't much chicken at all."
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Cons: "Changed our Cleveland departure >3.5 hours EARLIER so we didn’t go on AirCanada. Booked great flights on Delta!!"
Cons: "OK, I get it, so they're not Southwest, I can't get credit on a future flight. But what's the advantage of giving me NO benefit for cancelling? I just didn't show up and they had a surprise empty seat at the last minute. Who wins?"
Cons: "Too long to board and a little disorganized at boarding"
Pros: "On time"
Cons: "Broken headphone for TV screen"
Pros: "Entertainment system had good offers."
Cons: "Queuing in CDG was inefficient as was much of the airport experience at all sites (outside of PHL)."
Pros: "Seats were comfortable and Crew was friendly. The Captain was giving updates when appropriate and even was friendly when the passengers were disembarking. It seems like he really enjoys his job and that made my trip nice. I liked getting the blanket and pillow on every seat. It was very nice not to have to search for them."
Cons: "Didn't have the Air Canada app so couldn't access WiFi to download app for the entertainment. It might be helpful if the airline would tell you ahead of time so you are prepared. Also, no real description of food offerings. Would be helpful if there was a description beside chicken or vegetarian."
Pros: "Had a flight out of LGA to Toronto after arriving on the red eye from Cali! The staff is amongst the best in the industry and love flying them! Polished, professional and courteous! For the money we pay to fly and be spoken to as if we're second rate citizens is absured and unacceptable. However every time I fly them, I find their employees make the entire experience a pleasure to fly! Thank you to the leadership team for empowering your staff and execution."
Cons: "Food can always be better but that's across the board!"
Cons: "My flight was delayed and cancelled for 23 hours. The people working for Air Canada in LAS were rude and condisending. At the time of writing this, I haven't heard anything back from Air Canada on how they plan to reimburse me for the food, and travel to and from the to and from the Airport. Don't fly Air Canada! Hitch hike, it's more dependable than that trash airline"
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."
Pros: "We were eventually given meal vouchers. We also ended up staying an extra night on their coin since we had to miss our connecting flight.We were treated fairly but slowly. We would have had an eight hour transit in Vancouver but with the new flights there was one hour connection. With the replacement flight also late our luggage did not make it and we were not informed until we reached Australia."
Cons: "There were little babies and young children waiting with their parents to board this flight. Would have liked more consideration for them but the little ones all behaved so well! Updates were slow and then we had to pick up our luggage and wait in an area where there were no seats so we had to sit on the hard floor (or stand) for a long time."
Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."
Cons: "Needed to reschedule got no help from Air Canada"
Pros: "Buult-in entertainment system, good selection of programs to watch, ok customer service."
Cons: "Two and a half hour delay on an 1:20 flight. I fly with Air Canada often, and delays are constant, especially on the evening flights. WestJet, which services the same route, doesdoesn't have this problem."
Pros: "The smiling and helpful crew members"
Cons: "The seats were uncomfortable and the tv didn't work well"
Pros: "Flight from Windsor to Toronto wa good. The connecting flight was cancelled and the next flights was over booked so we had to over night in Toronto. Then get up at 530 to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "Poor boarding by zone number which all customers just block the lineup old plane outbound"
Pros: "Everything was good except late departure"
Cons: "Late flight, for almost two hours"
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Pros: "I liked that is an all business carrier, the steward was personable and totally on charged. For a short flight it was excellent !!"
Pros: "Crew service in the plane was very nice, plane was cold and clean as it should,"
Cons: "Lost a flight because they closed the door 20 min before departure, no calls where made to passengers ... I was delayed by airport security and by the time I made it to the gate it was already dispatched, flight closed doors 10 min after it was scheduled to board, very efficient boarding crew that left 6 passengers on the ground !! Since it was a short flight between Toronto and Montreal they gabe me a seat in the next flight which had a delay in boarding (30 min) and then delayed departure too another 30 min ... All in all i spent almost 5 hours in the airport for a 1h flight"
Pros: "Amazing crew!"
Cons: "NO LEG ROOM!!!"
Cons: "Small plane. Poor service. No real inflight entertainment. Food was terrible"
Pros: "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
Cons: "Pay-to-eat only, no little crackers like before , come on!"
Cons: "Canada Airlines lost my luggage and I still don't have it."
Pros: "Everything went smoothly and was quite organized."
Pros: "The flight was on time. The crew were pleasant and friendly. The land staff were helpful. The legroom was comfortable."
Cons: "There was not free meal"
Cons: "Stuffed like hot sardines in the boarding area. Canadian customs take a long time for transit people"
Pros: "thanks for the $20 food voucher"
Cons: "late, and 20 minute shuttle ride to the main terminal"
Cons: "Air Canada was a horrible experience from beginning to end"
Pros: "There we delays and baggage transfer issues at Montreal for connecting flights. There were delays leaving from Rome."
Cons: "Delays and comfort"
Cons: "4 hours delay with no explanation and the least of apologies."
Pros: "All crews were nice and friendly."
Cons: "Would have been great if I had a Entertainment (movies, TV etc) screen on my seat for my Vancouver - KIX flight."
Pros: "Landed alive in vancouver"
Cons: "Second time in two months that they delayed my flight by at least 3 hours."
Pros: "I liked that access to movies was provided without needing to download an app prior to departure."
Cons: "The drink and snack crew offered extra pretzels to the row in front of me and skipped my row completely. Had to ask them when they were already nearing the end of the plane for this since flagging them down didn't work."
Pros: "That I eventually got to Denver"
Cons: "Poor planning no backup aircraft I knew status via apps before staff did"
Cons: "Same as above. everything was bad. from service and communication."
Never use kiwi for your discount t tickets. When I arrived at Dulles British airways had no record of me despite multiple confirmation emails from Kiwi and Kayak. The check in staff at first said that the flight was full and they were sorry for the mess but they unanimously said “never book with Kiwi” They called British Airways main office and worked some kind of magic to get me in the flight but for 25 minutes I was was in despair and no one wants to start off a trip like that!
I did not realize Iberia had booked a flight from the company Level, which is a low cost airline without food
Vueling charged us for bags even though we paid prior to flight. Avoid them if booking Iberia and they are operating flight.
The agent in Berlin Acted like an Air Berlin( the airline that went out of business) agent! I said hello and she turned around and walked away…..that little lady then came back And said loud and gruff “ boarding starts in 20 minutes!” Iberia express needs test riders to Get rid of the nasty ones so they can stay at home… and not say hello back to her Pax
It was a really long flight but Iberia made it less tiring with great food and great entertainment.
The check in process was very hectic and slow, then there were two additional check points that were unnecessary. Overall I would think twice about flying in and out of Madrid next time I go to Europe. Iberia was o.k. except for the check -in flight crew were efficient, but not overly friendly.
Cons: "The food abs the service provided by iberia representatives at the counters at the airport"
Cons: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"
Cons: "Offer a free beverage would have been nice"
Cons: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Cons: "El trato de la tripulacion, la renovacion de los aviones"
Pros: "Crew was nice"
Cons: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Cons: "Personal very rude no manners to answer Questions or direct people."
Pros: "The seat was comfortable."
Cons: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Cons: "Flight was bit chilly, though that’s better than being stuffy"
Cons: "10 hour layover in Madrid was too long."
Pros: "Seat small. No air flow control for seat."
Cons: "Need more than 2 beverage services in 10 hour flight."
Pros: "crew was ok, at one point I felt like they were just tired, after all it was a 12 hour flight from Madrid to L.A."
Cons: "make sure that the crew is well rested and ready for a long flight."
Cons: "Very small plane, so much turbulence during flight. It was the worst."
Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"
Pros: "Good was decent. Didn’t need to schlep big bag of snacks."
Cons: "Turbulence lasted way too long. Probably out of their control but I wondered if they could have changed altitudes."
Pros: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Cons: "Very slow & chaotic boarding process."
Pros: "Finally arriving in Spain."
Cons: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."
Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"
Pros: "Smooth flight"
Cons: "Food could have been better in board"
Cons: "No where when I booked the ticket it said I would need to pay for luggage and I had to pay 50euros for 1 checked bag"
Pros: "fast boarding"
Cons: "food is expensive"
Cons: "The crew was rude and Inattentive. They keep the cabin so cold, most people more miserable and had their blankets all they way up to their necks, and still cold. Seats were very thin and not very comfortable and so close together, there's was no room to stretch out at all."
Cons: "crew... food was awful..."
Pros: "Little be more leg space"
Cons: "They need to have agents stationed throughout the terminal to help customers make connections. I had 2 hours and I still barely made my flight. The airline representatives are extremely unhelpful and the customs process is an absolute mess in Madrid."
Pros: "The crew was nice"
Cons: "There was NO vegeterian or vegan food and I didn'it all the flight. It would be nice to have more option of food."
Cons: "Extremely uncomfortable and no food or drinks with basic fares (have to wait for separate paid cart). Watched a sick woman be told to go away when she asked for water."
Cons: "Movie options weren't that great; I couldn't Buy extra baggage online because I didn't book directly through Iberia (not my fault that BA didn't fly this route and I didn't know it and it costed extra at the airport)"
Pros: "Food was good, comfortable, nice happy workers, etc."
Pros: "Lovely staff"
Cons: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."
Cons: "Flight was ontime and food was good"
Pros: "The senior flight attendant was responsive."
Cons: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Pros: "the food and the entertaiment"
Cons: "long trip"
Pros: "Seats were not as bad/tiny as expected although they would not recline at all. We were served 2 meals on our overseas flight. That was also a surprise."
Cons: "Seats did not recline Could not hear boarding instructions."
Pros: "Surprisingly more leg room"
Cons: "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."
Pros: "Fine for what you paid for"
Pros: "The staff were extremely friendly and courteous. The flight was very smooth."
Pros: "Good Entertainment, ."
Cons: "Iberia Airlines The flight attendants on the Iberia section of the flight from Madrid to Chicago could have cared less. The plane was late and the crew could have cared less. They fasten seat belt sign was on way way too long with no turbulence so they did not have to open the bar. They would not serve vodka from the cart and you needed to go to the back of the aircraft for it. Will not fly Iberia again. ."
Pros: "Crew was courteous and friendly. They provide great customer service."
Cons: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Cons: "The plane was delayed after boarding and nobody accommodated the temperature in the plane, food, or informing us of what was going on."
Pros: "Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight."
Cons: "Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient."