I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Ad experience - been flying many years with them but they are losing out to other carriers with their service and bagage / seating policy. My 2 12-yo kids were not placed with the parent. Absurdity.
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
The service is awesome. The food is the best of all the airlines we have flown before. Totally enjoyable flight, which is quite unusual.
Excellent service. Friendly and attentive flight attendants, can lay back in business class and be pretty comfortable, and delicious food. Flight on time departing and arriving.
Food wasn’t good but not their fault as I should have pre selected
Their weakness is in boarding. Business class rarely boards first and there are no announcements explaining delays, so customers are always left waiting and wondering why boarding has paused.
I really didn’t like much. A lot of things can be better beginning with crew to seats and food is awful as well.
My experience was amazing. Very friendly hosts and impeccable service.
Everything was great except the meat served was tough and overcooked!
Friendly cabin crew and the flight was on time. Would recommend toanyone
Service et qualité. Retard départ vol cdg ist, baggage n'a pu arrivé. Temps de transfert très court. Livré le soir.
Our charging and WiFi were not working in our business class seats, even after they "refreshed" it.
Put me on standby; flight was late; missed my connecting flight; disaster
Excellent once on board. Security staff at Johannesburg rude and aggressive.
My baggage got struck in Rome while coming back from Hyderabad - SFO I missed my connection from Delhi to Hyderabad, and they were offering me a flight 3 days later. I had to purchase my ticket to go to Hyderabad.
The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.
Efficient boarding process. Staff are nice. Food should be better.
I didn't like much about this flight. Almost no entertainment choices...and not available what was listed. Food not good.
My flight form Denver to Albuquerque was canceled without my knowledge and I had to spend 5 hours in Denver before getting on to NM. A heads up would have been nice...
Our entertainment/movie and audio did not work during our flight. Two of our bags did not make it to our final home destination. No personal assistant. Everything is via email/web with no assistance.
Next time I will pay more to have a bigger seat! But very happy with this airline!
The seat selection before check in seemed to be complicated rest all is good
