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Pros: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Cons: "Nothing! Love Austrian Airlines!"

Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."

Cons: "Landing"

Pros: "Very good"
Cons: "Hi am happy"

Pros: "Seat was very comfortable and lots of leg room. Food was good."

Pros: "The staff were nice, the flight was on time. The meal was good."
Cons: "There was no pillow on board and the flight was overnight."

Pros: "Entertainment players"
Cons: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."

Pros: "Good"

Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."

Pros: "Everything"
Cons: "Everything"

Pros: "Good service overall, the ground crew was very helpful and friendly"

Cons: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."

Cons: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"

Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Pros: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."

Pros: "Everything was good"
Cons: "Red uniforms are ok but red tights awful"

Pros: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Cons: "Poor announcements"

Pros: "The stewardess is very polite and accommodating n"
Cons: "Nothing"

Pros: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Cons: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen irosen@a1.net"

Pros: "I liked that the plane eventually came..."
Cons: "That the plane was an hour late..."

Pros: "It was a very safe trip"
Cons: "Small space in Economy class"

Pros: "Friendly staff, efficient"
Cons: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Cons: "They cancel the flight without letting me know!"

Cons: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."

Pros: "Very nice crew."
Cons: "Buses to aircrafts. No snack on short flights."

Pros: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."

Pros: "The rep was able to get me on Air France instead."
Cons: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."

Cons: "same"

Pros: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Pros: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Cons: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"

Cons: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."

Pros: "Good service"

Pros: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Cons: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."

Pros: "Expertise and effiency of the flight crew."

Pros: "Staff was friendly and the flight was pleasant."

Pros: "Good service. Enough space for the legs. Drinks before and after the meal ."
Cons: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."

Pros: "Free wifi on the return flight"

Cons: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"

Pros: "Captain Schmidt greeting boarders. Spotless interior. Cheerful in flight staff. On time. Pleasant in flight refreshments. Smooth transitions through each phase of the flight. Prompt baggage delivery. I will always go out of my way to use Austrian Airlines."

Pros: "The overall flight wads excellent."
Cons: "Boarding on the return flight was poorly handled as there was no organized boarding."

Pros: "In-flight magazine was interesting."
Cons: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."

Pros: "Nothing special - nice crew"

Cons: "The flight attentands were very unfriendly"

Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."

Pros: "The flight was on time and the crew were very friendly."

Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."

Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."

Pros: "Quick boarding, friendly staff"
Cons: "Flight was delayed"

Cons: "you pay austrian but flights are operated by diff. companies regularly delayed or cancelled flights eg. last one - 3hours delay no info provided no info ahead any question?"

Pros: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Pros: "On time"
Cons: "Free bags under Corbin"

Pros: "The crew was nice"
Cons: "We were boarding later than expected Which caused some stress with connection flight"

Cons: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"

Pros: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Cons: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"

Pros: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Cons: "The plane is not comfortable, but the flight is very short. It balances out."

Pros: "Smooth flying"
Cons: "Choice of movies"

Cons: "Same as above. Seats very narrow. But enough leg room"

Pros: "Everything was on time"
Cons: "I couldn’t change my seat"

Pros: "Staff was very friendly, food was ok"
Cons: "Flight was delayed multiple times"

Pros: "Blueberry juice! I is now my favorite juice."
Cons: "The food was way overcooked!"

Cons: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."

Cons: "I hurt my knee. The legroom is too small."

Pros: "Crew was very friendly and efficient"
Cons: "Food menu from Finland to Chicago could use a few more choices"

Cons: "long waiting time in the bus before the flight"

Pros: "Very nice flight"
Cons: "Food was too salty"

Pros: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Cons: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."

Pros: "Nothing"
Cons: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"

Cons: "Delayed"

Cons: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("

Cons: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Pros: "direct flight from Helsinki to Miami was good"
Cons: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."

Cons: "They left my baggage behind!!"

Pros: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."

Pros: "The good"

Pros: "Everything well organized"
Cons: "None"

Cons: "Touch screen TV harder to switch channels/choices. You either touch hard or harder on screen (mostly few times)."

Cons: "Problem with baggage"

Pros: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"

Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."

Pros: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Cons: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."

Pros: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."

Pros: "Very pleasant crew!"

Pros: "The crew was very nice and helpful. It was a short flight and we didn't get a meal, so it is hard to judge."
Cons: "My seat was backwards and I was sitting facing the salon."

Cons: "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."

Pros: "Crew was very nice"
Cons: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"

Pros: "Nice dinner, drinks, and snack services"
Cons: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."

Pros: "on time friendly staff"
Cons: "more food choices"

Pros: "9 month old A380 with dedicated flight crew - everything on time - what more is there to ask for?"
Cons: "Airplane meals tend to be carb-heavy and the food service was no exception. Always a roll or bread but this is normal."

Pros: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"

Pros: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Cons: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."

Cons: "Terribly uncomfortable seats, very dated entertainment options, bland food."

Pros: "Food and service"
Cons: "Seats were very small"

Pros: "Nothing"
Cons: "Flight was moved to LA. I paid more for this ticket so I did not have to fly out of LA. We were driven in uncomfortable shuttle vans. Check in and security were caiotic. Once I landed I found out no information was available to my sister who was picking me up!"

Pros: "Finn air floor Crew was very polite & HiFly air crew was nice & attentive"
Cons: "No entertainment, non so ever"

Pros: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Cons: "Cost for additional luggage was high"

Cons: "No entertainment system for each passenger."

Pros: "The crew was very helpful and the entertainment was updated."
Cons: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."

Cons: "Disgusting meal, I left most of it on my tray. The promised entertainment systems were not working. There was no wifi on board either. These were both things I had looked for prior to booking this flight."

Cons: "The food was terrible and overpriced. But there weren't any free snacks or anything. No entertainment. Crew were less than helpful."