R6 493 Find Cheap Flights from Italy to Cape Town

OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.

The flight itself was fine, but due to a snow delay my connection to Lisbon was delayed by six hours. Despite this, Swiss Air still managed to lose my luggage. Not acceptable. Someone else on the flight also lost their luggage.

Zürich-NY part of the trip was really good! Enjoyed professionalism and courtesy of the crew, comfort and cleanliness of the aircraft.

Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.

My experience was wonderful. The professionalism of the crew was exemplary 🙂. The meals were wholesome and tasty. I have no complaints

As an ex airline employee in my home country of Jamaica, it was wonderful to see that Swiss Air has maintained it's exemplary service. The crew was both pleasant and professional. The meals were wholesome and tasty. My brother and I traveled and we both agree that our amazing vacation started with the excellent experience with Swiss Air. Continue to keep your standards high 🙂

At the boarding gate, passengers were offered the option of checking in their carry-on luggage, as the plane was full. However, they failed to specify that they would not be dropping it off at the exit. Instead, everyone had to wait over 30 minutes at the airport carousel, and to everyone's surprise, not even the carry-on luggage, but the checked luggage, was the first to arrive. An hour later, we finally collected our bags. Lesson learned: I will never check my carry-on luggage with Swiss Air / Helvetic Airways again.

Zürich to Boston was great. Nice to Zurich was not bad

The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight

The cabin was warm and few used the blankets. I should’ve upgraded.