Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.
Excellent once on board. Security staff at Johannesburg rude and aggressive.
Happy and nice crew and the atmosphere is very easy and calm. I got a wonderful travel with UA this time
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
I think it was a United A380 plane. The trip from Munich to Denver was about 12 hours and the preferred economy seat I paid $75 for was very cramped. The crew was nice but I was so uncomfortable and getting up to walk around didn’t really help. My legs were swollen for 4 days afterward. I would think on such a long trip the seats would have more room. I would have gone 1st class but it was 3-4 times more expensive. I won’t fly anywhere far away again. My last experience with Lufthansa was great to Italy and back, but this time I could swear everything was United and not good.
Flight was late, with scheduled 50 min layover at Frankfurt. Arrived at gate A54, had to get to B5. We now had 35 min layover with delay, at top speed it took 30 min to get to B5 hot and bothered. Not good. Boarding in Lyon was normal chaos, shoving, and total disrespect for anyone beyond group 2. Boarding for Milan flight was more civilized as we all had to take a bus to plane.
The plane was 3 hours late. What more can I say?!.. This, plus my horrendous experience of the second leg of my trip in where the plane had to be boarded (off and on) without escalators.. but not-covered outside regular steps…!! No… this is my last flight with Lufthansa!! Never again!
Loved flying with this airline. Professional, courteous staff who did everything possible to make the long flight comfortable!
Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.
The onboard service was fantastic, really in a class of its own
Easy quick flight but everything was perfect. I never like the food and it was surprising good this time. I think they are making some changes.
Maybe a cultural thing but our "business class" seats were basic economy seats with the center seat blocked. I had to put 1 leg in the aisle and 1 under the middle seat footwell. I did not want the lunch and instead asked for some snack items. 10 minutes before landing and after asking again I was presented with 2 of the 3 items and a card reader. Apparently biz class does not entitle you to snacks instead of a meal. I declined. Boarding was a mess. Much standing in line because the various stages of the process were not coordinated. Checkin was chaotic and took a long time. Overall a fail, but we did get to Edinburgh. After doing a go around because we were too fast on final approach. Not impressed. Well, not favorably...
Dreadfully long wait for bags at Dublin coming off an already late flight.
The cabinet was clean and comfortable. However the seating selection process was not confusing. In the end three of us were seated separately.
Our original booking with Kayak -our first experience -was exactly what we wanted and worked well. Updates were friendly and reassuring as were the contacts with UnderPricer so a big win-win. We learned a lot on your reliability and will definitely put you on our organisational list for the future.
We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)
Very dated plane. Seat was firm and uncomfortable. Entertainment system almost laughably outdated. Poor audio. Picture was always too dark.
It was just ok. Half the bathrooms were broke on the flight.
If they wouldn't have canceled the flight WITHOUT informing me until I looked at my ticket and saw I had 2 extra layovers in 2 different cities than the ones I paid for? That would have been nice.
