Zermatt hotels

Pros: Good customer service and very professional

Pros: Outstanding service! I want to thank all the Omnia team who was so nice and welcoming. The whole team helped me surprise my love one with my proposal. They prepared a bouquet of beautiful red roses and a bottle of champagne in our room (upgraded room btw!) The view from the room was stunning. I strongly recommend you to stay in this hotel mountain lodge. Loved the bat cave too;)

Pros: We knew The Omnia will exceed our expectations right after we were driven there through "the cave" entrance. A very unexpected room upgrade, which offered amazing views was a nice surprise ... and everything else was just as exceptional as the first impression! The staff was very attentive and professional - on a level we haven't experienced anywhere else. We liked the attention to details which is noticeable throughout the entire premises and through many different personal touches, such as daily chocolate gifts in our room, umbrellas when the weather doesn't cooperate, staff knowing exactly what you need, etc. We spent quite a lot of time in a very nice, quiet and impeccably clean spa with saunas and we think this is definitely one of the highlights of this hotel. Another thing which we liked a lot was the bed, which was very comfortable and they even prepare it for daybed after the lunch. Perfect! Overall, we are already looking forward to be back to The Omnia!

Cons: Although I am sure, if we brought this up with the staff, they would make sure to find a solution, we missed a place to hang/dry our swimsuits in the bathroom, and having just a little more space for personal care items there would also be great.

Pros: The most amazing staff and hospitality. They knew our names and rooms and were so incredibly helpful. They breakfast was 10/10 amazing. 100% would stay here again.

Pros: Superb service in every aspect of our stay. The hotel had called ahead to reconfirm our arrival time to arrange pick up at the train station. Indeed we received an email well in advance to confirm our arrival time as well. Check in experience was excellent and fast. We were greeted warmly by Michelle from management who personally walked through all the facilities that were of interest to us and showed us to our room, followed with our welcome drink. The complimentary Burbon was a nice touch, and refilled during our stay. The room was clean contemporary in style and good size. The bathroom design was very thoughtful; plenty of spaces and towels. The bathroom lights could be dimmed to fit individual taste of ambience for a hot bath. The only pity would be the plantation shutters in the bathroom did not work very well. The bedding and quilts were super comfortable. We were impressed that the room was cleaned up by mid-morning, and turn-down service very punctual. Breakfast selection was plentiful. Besides the continental portion, there was also a hot menu with many choices to be ordered as well. We were spoiled by the warm hospitality of the young lady (from Taiwan) who catered to our every needs. The location of the hotel is perfect. It is away from the noise and festivity of the main street and yet quickly accessible by the hotel elevator leading to a short tunne to main streetl. All major point of interests are within a comfortable walking distance from the hotel. One gets a good view of the Matterhorn and the whole town of Zermatt from the hotel's observation terrace. We were very grateful that the front desk staff had consciencously reminded us of the schedule changes of the chair lifts due to weather conditions. Otherwise we would have had missed the whole point of our trip to go up to the Matterhorn glacier paradise. We will gladly make The Omnia our choice of stay next year.

Cons: Since a desk is not part of the room fixtures (and rightly so I agreed with the room decor), some kind of a work stool for working with a notebook computer would be nice for business travellers.

Pros: So friendly, beautiful rooms, delicious food. Nothing was too much trouble. Centrally located with view of mountains.

Cons: Nothing, it was perfect.

Pros: Everything! Room is cozy and spacious, amazing SPA and breakfast. About 8 min walking to ski lift

Pros: Very helpful and friendly staff, from front desk to the cafe waitress The place is decorated like a home, cosy and comfortable Room was nicely decorated also, feels like coming back to home after a day of activities outside Bathroom was well equipped and shower pressure is not bad Location is good, abt 7 min walk from the main happening area. We prefer a quiet accommodation so this is good. Breakfast is simple but tasty and fresh The hotel shuttle from/to the hotel is very helpful esp when u have lots of luggage

Cons: There is no air condition during the period we were there, so it can be slightly stuffy when the windows are closed

Pros: Nice hotel with lovely staff. Pick up service is wonderful.

Cons: Checkout timings in Switzerland are very early compared to check in timings.. we were on our way down to reception for our checkout and suddenly we had to take a few calls which made us take the luggage out by 15 minutes.. the call we received from hotel to checkout was a bit rude.. considering that it’s our honeymoon which the staff knew about , we expected them to be courteous and not call and be rude for the checkout to happen soon.. secondly, on our checkin the bathroom had a strange smell.. when notified , the receptionist came in to the room and thanked us for letting us know about it and left .. the first day receptionist was very nice.

Pros: Comfortable room and good. Breakfast and minibar are already included in the price. Special food requirement is provided. Free transportation to the train station. Staffs are very helpful.

Cons: Taking a bit time to walk from train station and it is better to take taxi when arriving.

Pros: The hotel was lovely. The room was clean and nice. We was able to see Matterhorn from the room. The breakfast was very good, love it!

Cons: No lunch or dinner at the hotel.

Pros: Bed

Cons: No tea spoon in the room.. my bf was not happy bec the staff in the reception is not nice to him, just bec he asked 2x..

Pros: Hotel Daniela simply exceeded our expectations. It is small, cozy and familiar but with a modern touch and plenty of facilities and services. I think they have the best combination of tradition and modern design I have seen lately in an alpine hotel. The staff was incredible helpful and friendly. Breakfast was very good (kudos to Silvana for her service). Check-in and check-out were ridiculously quick and simple.

Cons: The mattress was a bit hard and the pillow too soft for my taste.

Pros: The hotel is very welcoming and the owners are very friendly and will give you information about places to visit etc. This hotel makes you feel like at home.

Pros: Hotel managers were top notch! Their restaurant recommendations within Zermatt were superb! The premises were beautiful, breakfast was great, and the chalet room was perfect!! A super charming hotel. I can’t recommend it enough.

Pros: Fantastic location, very close to central Zermatt, and key transport links. The owner was exceptionally helpful, giving us the best tips of where to go. Breakfast was good, and you felt very welcomed overall.

Cons: Rooms are a little small, but they’re very modern, clean and comfortable.

Pros: Probably our favourite stay during our 3 weeks euro trip holiday. Thor was the greatest host. Our train arrived late past check in and Thor waited for us until we checked in. He also provided us a map with detailed instructions on how to get to the Matterhorn and our other destinations. The room was the coziest thing ever with a sunrise balcony view in the morning. Makes us definitely want to return to Zermatt again soon!

Cons: Nothing at all!

Pros: Friendly staff. Beautiful garden. We became very useful information and advice from the hotel staff.

Pros: it is easy to say that we came here just to relax and get away in beautiful Zermatt. But what really makes a great experience is the fantastic hosts, Thor and Michelle. Such lovely people with the right attitude and vision for running this hidden gem in Switzerland.

Pros: Staff was exceptionally friendly. Breakfast was great. Beautiful Rooms. Would definitaley recommend!

Pros: Very nice and modern small hotel in the middle of the cute town of 10 Mart. The excellent staff really makes you feel at home!

Cons: The small spa area could benefit from some relax zones for reading or dozing between treatments.

Pros: Beautiful, charming property. Convenient location. Loved the design of our room. Great staff ! Highly recommend it.

Pros: Breakfast and location were both really good. Convenient location to central area of town and various lifts to the sights. Lovely staff. Hearty, fresh breakfast was available daily, and good coffee which is important when you are up early to engage in exercise and activities all day. Rooms were spacious and clean.

Cons: Spa was smaller than expected and only open for limited hours in the late afternoon and evening. Found the steam room was not working great during the time we were there (summer 2019). Overly soft bed pillows.

Pros: Exceptional hotel! Beyond friendly and helpful staff. Yummy breakfast with a great orange juice machine. Got a lovely room upgrade with a view of the Matterhorn. Will definitely recommend to all friends.

Pros: Fantastic hotel! The location was excellent - nice quiet spot with a view of the Matterhorn from some of the rooms. We spent quite a bit of time relaxing in their lovely courtyard. The breakfast buffet was beautiful and had a large selection. The staff was extremely helpful and friendly - when we arrived we were pleasantly surprised to learn that they upgraded our rooms. They also offered complementary transport to/from the train station. We couldn't have picked a better place to stay!

Cons: Nothing!

Pros: Friendly staff, wonderful breakfast, fantastic location - we could see the tip of the Matterhorn from our balcony. The Spa was a wonderful way to relax after walking all day. Couldn’t fault it , absolutely wonderful and hope to return for a longer stay next time.

Pros: Location Location. Next to cable car and peaceful with Mt Matterhon view. Love the outdoor Jacuzzi

Cons: ABF selections too limited considering we paid for this Hotel.

Pros: Clean big room. View of the Matterhorn when it’s not blocked by clouds from the room and also the tub. Bed is comfortable. Staff were very friendly. The pool is very modern and cool, with indoor and outside area. Pool is heated.

Cons: Pool is usually very crowded.

Pros: Everything was perfect

Pros: Large space; outdoor pool; friendly staff; interior design; comfy bed

Pros: Everything was outstanding though we did not make use of the spa. Free transport from and to train station( very friendly driver), wonderful people at the reception and at breakfast buffet! Welcoming drink, coffee facilities, amazing views from the room, we had room with village view( not of Matterhorn) but that we knew already! Super chic design of the room and a lovely balcony.It was a fantastic experience. You will not regret staying at this hotel

Cons: Nothing too serious to mention it!

Pros: We had such a lovely experience at Hotel Firefly. Everything was first class! Great combination of luxury, details to design, and extraordinary customer service. The location is perfect with views of the Matterhorn and within a few minutes walking distance to the main street. Fantastic breakfast served in our room which is definitely a positive point This hotel exceeded my expectations and undoubtedly the best hotel ever for me .

Cons: Nothing and nothing.

Pros: Everything was perfect. We loved absolutely everything at Firefly!

Cons: Nothing. We loved everything!!

Pros: Probably the best hotel experience we have had - and we are traveling a lot. Amazing ambiance, the hotel is decorated with a lot of very nice details, outstanding pool and spa area and a top notch service. The location is perfect in Zermatt close to everything. The breakfast served in room makes it a total luxury experience. Would come back in a heartbeat.

Pros: Reception staff are very helpful with always warm welcome to us. The appartement is quite spacious and with a big open kitchen and dining room, suitable for a family group like us. Really enjoy the in-room breakfast every morning!

Cons: None

Pros: Then panoramic view and feeling of living in the chalet. The breakfast served in the room was also a luxury. Staff was very responsive and friendly.

Cons: We had a suite with three rooms and only one bathroom. And three toilets. Which was a bit strange. Would have liked one more bathroom.

Pros: We loved EVERYTHING about Firefly! The staff, the location, the room, the view, the spa, the bar, the garden, the way they welcomed our little dog and the thoughtful birthday surprise. It was a perfect stay and we will be back!

Cons: Nothing

Pros: Highly recommended to stay with Firefly hotel. We had book family garden as there was only 4 of us with an accommodation of 3 bedroom, 3 washroom(1 with bathtub), a huge big living room, kitchen with all full equipment provided and a Super big beautiful garden all by yourself. We had book with Breakfast provided which you will need to select selection from drinks to dessert, they even added the column below if you have an special request that’s was not in the menu. They will try their best to prepare for us. Hence with the request we had written on, they had make out day with a great start! Which is wonderful sumptuous breaky! The bedroom bed was 110% comfortable! And it’s Super clean every single place and corner of the house. The facility of firefly- highly recommended after you have head back from the Matterhorn mountain cause you will be very tired. So you must go to the Jacuzzi and Sauna. There is only 1 word to say, it’s beautiful! Their customer service at the front desk, was welcoming, loving and make us feel homey, with any question we needed help, they will definitely find an answer for us with the correct. The only bad was the surrounding people who leave there had attitude problem. Maybe due to we are Asia Chinese.

Cons: Nope everything perfect

Pros: Fantastic location, super clean, incredible ammenities and decor, best breakfast in Zermatt served in your own room. It's like being in your own home in Zermatt. Staff is second to none! Excellent, attentive staff that bends over backward to help you with any question or need you may have.

Pros: Kids loved it! My daughter got a cake and balloons in our suite for her birthday! Is a great touch!

Pros: Fantastic staff, great location and best place we stayed at in Europe. Breakfast was delicious and meticulous attention to detail in all aspects of our stay. Highly recommend staying here.

Cons: Nothing

Pros: Second time here and still a wonderful experience.

Cons: We got a ground floor room that was way too dark.

Pros: The breakfast was incredible, and the focus on made-to-order eggs and provided-on-request breads and sides made the breakfast taste fresh and the breakfast experience feel personalized. Ruth, a manager, was also wonderfully responsive to questions about local activities and hiking trails and provided incredibly thorough check-in help.

Cons: N/A--it was a perfect stay!

Pros: Very modern and relax hotel near the center and station. For transportation between station and hotel for arrival and departure , it is possible to have shuttle car helping take the heavy luggage.

Cons: It would be more grateful if the refrigerator is equipped at the room to make ice pack not melt the chocolates to home and bring cold water to outside for sightseeing.

Pros: Look from the outside a quintessentially Swiss property but very modern and comfortable inside

Cons: Nothing

Pros: The two young staff members Rafael and a young woman were very very nice and welcoming. Rafael can make a great gin and tonic. The housekeeping staff were very kind. The decor. The central location. The lovely toiletries. The bathroom. The lights.

Cons: The truly AWFUL 'welcome'. We arrived 18 minutes early to ask for an early check-in as one of us was feeling quite ill. We were told 'No... go and look at the museum and come back'. We sat in the foyer for 18 minutes and were then ..magically.. allowed to our room where our bags were waiting for us. We were appalled by this. Rude and thoughtless behavoour by someone on the hospitality business.. but then again, we guess 'rules are rules'. The lack of a fridge in the rooms. Those horrible coffee machines which we just can't get the hang of. The price was quite high.

Pros: unbelievable location

Cons: nothing to say - everything perfect

Pros: Very friendly staff and a clean room with nice mountain view. Very comfortable to stay.

Cons: Nothing.

Pros: the host is vey kind and helpful, she over all help to satisfy our stay starting from warm welcome till warm goodbye.

Cons: she charged us 100 EU for 2 hours late checkout! it is recommended to not get too many luggage otherwise it will be hard for reach to/from the apartment.

Pros: excellent location- close to the busy Bahnhofstrasse without being disturbed by it special focus on sustainability (in a small town that has already the enormous advantage of having no car noise nor related gas emissions) lots of customer focus from small but efficient crew

Pros: Room is clean & comfort, our room is Matterhorn view which is exactly right in front of the balcony ; great view. The breakfast is good too. location is walking distance to the Main Street for shopping & foods.

Pros: Location, staff friendlines

Cons: None

Pros: Very pleasant stay. Super warm and helpful staff. Gave us lots of recommendations regarding where to go. Thanks for the welcome gifts. Good location walking distance to lots of nice restaurants, town centre, train station and cable car station. Can buy daily peak pass from the reception which gives you unlimited access to trains and cable cars from Zermatt. The room is very clean. Good breakfast. Will definately come back!

Pros: The location, the amenities, the room, the view...everything was wonderful.

Pros: The best

Cons: Nothing

Pros: The view from my room was fantastic! The staff were friendly and super helpful with great recommendations on a hike to take. I enjoyed the wellness center at the end of each day of hiking as well.

Pros: This hotel has the best view!!! We'll book this hotel if we visit Zermatt next time:)

Pros: The room is clean, nice staffs and the hotel have a good view of the mountain.

Cons: A litter bit far away from the town centre.

Pros: A very warm and welcoming hotel! I loved that it was a family run hotel and they were very helpful when we were asking for advice on hikes/restaurants. I had a constant smile on my face. Also very clean and the wellness area was magnificent!

Pros: We enjoy so much the first hand and splendid view right at the deck of the breakfast room of the golden sunshine of Mt. Matterhorn - what a life time experience! Also, the lovely owner Fabbrice treats us like families which makes our stay as an more than amazing one!

Cons: If we know we could have asked a courtesy pick up at the station instead of dragging the luggage all the way up to the hill!

Pros: It's a beautiful hotel in a great location with a view of the Matterhorn. The interior is tastefully appointed with a lovely traditional Swiss theme. The room was comfortable and well appointed. We especially appreciated the attention to detail with a personalised welcome message in our room and o our breakfast table. Breakfast was delicious with a wide range of homemade items including fresh bread. But most of all, the welcome was warm and genuinely friendly, and very much appreciated.

Cons: That we couldn't stay longer!

Pros: Beautiful hotel, amazing and helpful staff!

Pros: Everything, and I would like to thank all the staff in the hotel ❤️

Pros: The staff very nice!

Cons: The room to small.

Pros: Very good service and clean room , really happy to stay here

Cons: Nothing

Pros: All

Cons: Nothing. A little bit expensive (Zermatt average)

Pros: Great location, near ski cable car and the center of the village. Very friendly stuff! Very quality hotel!

Pros: Perfect place to stay in Zermatt! Great mix between authenticity and modern vibes. I don think myself staying at any other hotels in Zermatt!

Cons: Was all good!

Pros: Parkhotel Beaus - is really nice and of course is not possible do not feel very comfortable in this Hotel. Hotel is nice from all points of view - everything is on high level and looks a bit luxury even ;-) Room, bed and all the facilities are really comfortable. Little surprise - swiss chocolate - make a good welcome!

Cons: Nothing.

Pros: Perfect view from the balcony.

Cons: Nothing much

Pros: Friendly staff, wellness facilities, view from our room, afternoon tea, breakfast, shuttle service to and from the train station.

Cons: Decor was a little dated. We had a room over the bar and could hear the piano player very clearly until around 11pm!

Pros: Great breakfast. Also great dinner options. Great waiters, especially Nicholas. And the reception staff as well. They really make you feel welcome. We desire to be once back in that pleasant atmosphere.

Cons: Nothing to dislike.

Pros: Hotel in a great place, we got a room with a mountain view, excellent hotel service, picked us up from the train to the hotel and from the hotel back to the free train!, Kind service, the staff smile and are very helpful. The breakfasts are rich and plenty of choice, delicious food, in the hotel a heated pool, Jacuzzi and savanna with mountain views. In a nutshell we had that was amazing!

Cons: אין מזגן בחדר

Pros: Super friendly staff. Amazing location. Even got an unexpected upgrade!

Pros: Our room was clean and had a wonderful view of the Matterhorn. It has been updated and was comfortable. The breakfast was yummy and there was a wide variety of meats, cheeses, breads, eggs, bacon, yogurts, and vegetables. Our server for three of the four days we were there was wonderful and he remembered that we wanted black coffee without milk. The pool and spa were a relief after each day of hiking and the spa jets for feet were amazing. Great place!

Cons: Nothing

Pros: Excellent and friendly staff Marvelous and functional rooms Great spa

Cons: Nothing that comes to my mind

Pros: The location and view

Pros: Everything

Pros: Upgraded me . Cosy comfy beds. Nice breakfast. 100 mtrs from Sunnega funicular. Nice bar

Cons: 15-20 minutes walk from Main street. Few staff not freindly. No coffee in room

Pros: Overall experience is excellent! Room is nice and clean. Breakfast is the best I had in Switzerland!

Cons: One of the waiter who serves breakfast is not very nice to us. It seems that he is too busy to care. He indeed brought us the breakfast but his impatience and unprofessional are shown on his face!

Pros: Will not forget this terrific experience so soon. Despite the difficulties my wife and I have endured before getting to Zermatt with regards to luggage delay, all the staff and hotel amenities enabled us to have the most wonderful and relaxing holiday of our lives. Super-welcoming staff, superb restaurant, great wellness centre, phenomenal breakfast, free pick up at the airport, heaps of gifts, free drinks inside the fridge... and the list goes on and on. Worth every cent... Thanks Cervo Boutique Hotel for this unforgettable stay.

Cons: Nothing

Pros: Super friendly staff, incredible experience and the food was delicious! We will come back again

Pros: Well designed room with comfortable space. Nice and hospitality staff. Also they have a well-known restaurant with great mountain view.

Pros: Everything, the service, the vibe, even the beer I'm the mini bar was better than a good Swiss store bought one. This place is magical I recommend it so much

Cons: Nothing!

Pros: It’s very kind of Janic who welcomed us warmly and friendly. I’ve loved Cervo from decorations, location, the room view (room 405), the food ... to every staffs. They provided free pick up from and to zermatt train station, the welcome drink, the beers in room, chocolates and fruits. Briefly, We will come back!!!

Cons: Nothing

Pros: Amazing View of Matterhorn from our room, love it !!

Pros: We especially liked the extra friendly staff . We paid extra for a room with a balcony facing the Matterhorn and it was an awesome view!

Cons: There was no desk with an outlet nearby to set up lap top, there was a table, but no outlet.

Pros: Would recommend everyone to stay in this accommodation.

Pros: Their staffs are very nice. Distance from Zermatt rail station to the hotel is about 10 minutes walking. The view from balcony of my room is fabulous. Snow-capped mountains and Matterhorn surround the village. Breakfast is simple but delicious.

Pros: the matterhorn view

Pros: We had the most amazing view of the Matterhorn! We also had a deck to sit and enjoy the view. The staff were very friendly and helpful. The hotel is located in a quiet area.

Pros: Location, hospitality, kindness

Cons: None

Pros: The room with balcony and view was as promised.

Cons: The guy who checked us in could be a little bit more patient and service oriented.

Pros: Staff were very friendly and helpful. Breakfasts were good. Great view of Matterhorn from the breakfast room and the garden of the hotel.

Pros: This is the Grand Dame of Zermatt. We had a 700 square foot suite with 2 full bathrooms and a view of the church and Matterhorn beyond. Swiss charm and efficiency in every detail! After our long train ride from Chur on the Glacier Express, we were greeted at the hotel with a bottle of champagne, which we consumed on our private balcony as the sun cast its alpenglow over the Matterhorn. Concierge did a superlative job of helping us with hiking trails and restaurant selections. Free continental breakfast in the morning delivered to your room. Lovely staff whose names you will soon learn and appreciate over the course of your stay. You will leave the hotel and Zermatt with fond memories that will be hard to replicate.

Pros: Was welcomed by friendly staff and given a surprise upgrade to a very comfortable junior suite, way too much space for one person but very much welcome! Also provided complimentary wine, champagne, and soft drinks. The room had a balcony and a lovely view outside. Breakfast was excellent - I always look for vegan options and while there was no alternative to the eggs provided for everyone else, they provided avocado when asked and I was able to put together a lovely meal with fresh fruit, bread, and vegetables from the buffet. Soy milk was readily available. Everything was provided and thought of in the room, the front desk staff gave me lots of tips for things to do, and one of them dropped me off at the station with the small electric shuttle on my last day. Amazing stay and I’ll be back if I’m ever in Zermatt!

Cons: I’ve seen some complaints about the church bells and sympathize - these were quite loud for me too but I was already awake so I got used to it after a bit. Only real nitpick I have was a low water pressure in the shower, but that’s very minor.

Pros: The front desk staff were amazing. So friendly and helpful. Can’t say enough about the service. The room was also excellent. We have no complaints

Pros: The room was gorgeous and the position is perfect. The terrace is the best in Zermatt. We were able to dine in the brassiere with our doggie

Pros: Wonderful view of the Matterhorn from the balcony, room comfortable and clean, pleasant and relaxing atmosphere. Breakfast excellent, served in a beautifully decorated classical style salon. Concierge, reception, restaurant, housekeeping and gym staff all very professional and welcoming. Horse-carriage ride from and to the train station always much appreciated by children young and old!

Cons: All was very good.

Pros: Perfect location

Cons: The bed is bad , there was a bad smell came from the bathroom

Pros: The staff were friendly and helpful. They can provide pick-up service from the train station. Excellent design of the room and has the great view of the Matterhorn.

Pros: Everything was great! The room is spacious. Excellent view of Matterhorn from the hotel room! Breakfast was really lovely. The staff was super helpful and willing to accommodate your needs. And the spa center is amazing!

Cons: Rooms are pricy. Spa closes too early (8pm).

Pros: Staff was warm, friendly, and helpful. The spa was wonderful. Very clean, not too crowded, and well staffed. The complementary breakfast was delicious and diverse. My room was spacious, clean, and comfortable with a great view. Easy check in and check out. Would stay here again.

Cons: Elevators were a bit confusing at first. Slightly embarrassing going up from the spa in my robe and accidentally ending up at the lobby, but oh well! Easy after that mistake.

Pros: Very happy about my night hier, friendly staff that threat you as family, apple everywhere.

Cons: Wellness area a bit small