Zermatt hotels

Pros: Every thing

Pros: Excellent bfast, very nice spa area

Pros: Everyone was so nice Excellent breakfast Beautiful breakfast room and sitting area

Cons: The beds were too hard - very uncomfortable

Pros: Modern amenities but felt quaint Swiss. Great coffee!

Pros: Everything and everyone!

Cons: Nothing, our stay was wonderful!!

Pros: The room was comfortable and clean with an outdoor terrace. Bathroom was modern and functional. Hotel was well situated, about a 10 minute walk to train station, 5 minute walk to restaurants and markets. The hotel staff were very friendly and helpful.

Cons: Everything was perfect! Definitely we will come back again!

Pros: Very good sauna. Bed. Good breakfast

Pros: i love this hotel so much, all the things perfect!! staff very nice. i'll stay this hotel again if i go there

Pros: Excellent breakfast! Including Prosecco and juice. Wonderful customer service.

Pros: Michelin Restaurant was fab Pool was stunning Suites worth the extra Staff very very attentive Only 30 or so rooms is great too

Pros: Staff were impeccable and hotel was beautiful.

Cons: Absolutely nothing

Pros: The room is spacious. Friendly staffs with superb services.

Pros: Impeccable service. The dinner was divine - unique and delicious menu options. Location and accommodations were beyond expectation.

Pros: Friendly staff

Cons: All was well

Pros: everything was really great

Cons: nothing negative to say

Pros: The best hotel in Zermatt it was really Fantastic. Very welcoming working team in the hotel, the hospitality was excellent, they were very helpful till the last minute. Perfect view and location, it was very relaxing❤️ Unique design of the hotel with perfect view, you feel like you are on the cliff of the mountain yet when you leave using the elevator it takes you down directly to the center.

Cons: Nothing

Pros: Beautiful, modern hotel in gorgeous town. Centrally located. The staff was beyond excellent. Room was perfect. I can’t say enough good things about this hotel. The best service I’ve ever experienced. Highly recommended.

Pros: Everything was in perfect order, nice, clean and tidy

Cons: The style of the hotel is very laid back and stylish. A little bit of color, e.g. more natural flowers, might bring it up even closer to perfection

Pros: There is nothing not to like. Free pick up from the train station. Awesome location, right in the center and close to everything. Very pretty hotel and amazingly nice and professional staff. We have been just amazed and felt so comfortable and welcome during the whole stay. Definitely worth it and would visit again. It was a birthday trip for my husband to go hike in Zermatt, and the hotel welcomed us with chocolate, a hand written card in the room and lots of other amazing and sweet surprises. The pool and the rooftop bar had a nice view on the Matterhorn and the whole Village. Can highly recommend this hotel and Zermatt for sure.

Pros: When I was sick they gave me some tea that helped me through it. Also when there was doubt when it came to us leaving on the train they personally escorted us to the station. Wonderful people.

Cons: Bigger blankets?

Pros: We had a lovely stay. The staff went out of their way to ensure our comfort and to provide travel information as needed. Lots of thoughtful small touches throughout our stay. Our room had a wonderful, roomy terrace which was the perfect perch at the end of the day to watch Zermatt go by. The breakfast was plentiful with lots of choices including eggs, bacon, cereal, various cheeses, various coffees and other beverages, great juice, croissants, etc. Highly recommend.

Pros: The location of Hotel Bellerive is perfect for a stay in Zermatt. The hosts were amazing and helped us with directions each morning so that we could get to where we were going. Our room was amazing and the view was absolutely breath taking!

Cons: Everything was amazing!

Pros: Super nice room, very comfort, clean and great decoration

Cons: None

Pros: Everything is perfect, especially breakfast!

Pros: All the staff were absolutely wonderful! The room was spacious and tastefully designed. The breakfast was exceptional and service was excellent.

Pros: A modern family run property close to the centre of Zermatt. Pretty much perfect.

Cons: Nothing - we would return without question.

Cons: We had a great stay at the hotel. The extra effort the staff made really made us feel great and welcome! Great facilities and location and amazing breakfast!

Pros: amazing setting and friendly staff. enjoyed a very warm and home like stay

Pros: The hotel, scene and staffs are all great.

Cons: A little bit far away from the train station. However the hotel offers the free shuttle bus service.

Pros: The people that work here are warm and welcoming. I really enjoyed my room, which was perfect in size, clean, and modern. The hotel is just a 10-15 minute walk from the train station.

Cons: I can't think of anything.

Pros: Well positioned near the village center but far enough to have quite evenings and nights.

Cons: -

Pros: Everything was fine, Very friendly and helpful staff.

Cons: The breakfast is modest for the price you pay for the room. Generally you cannot say that the price/ quality ratio is optimal but this is Zermatt... For a hostel here you pay like for a decent hotel, for a decent hotel you pay like for a luxury hotel and for a luxury one you pay like for... I do not know ))

Pros: The view was magnificent and the service exceptional.

Cons: No suggestions

Pros: The location, the amenities, the room, the view...everything was wonderful.

Pros: This was an amazing hotel. We could not have asked for a better location, service, breakfast, etc. The garden terrace for drinks in the afternoon was wonderful. Beds, shower were also excellent. It was hot for Zermatt when we were there, but the cool breeze at night cooled the room down quickly with an open door or window. Various pillow types were also available, and made everyone happy.

Cons: Nothing. It was a perfect hotel.

Pros: A family friendly atmosphere

Cons: Nothing

Pros: Everything, great location, friendly helpful staff, great breakfast. Hotel was one of the best that we have stayed in

Cons: Nothing

Pros: Excellent central locatio, very relaxed atmosphere, extended breskfast hours

Pros: The assistance by all staff, the rooms, the Spa area

Cons: Nothing

Pros: This family run hotel exceeded our expectations. From the home made goodies at breakfast to the view of the Matterhorn we could not have asked for more. The staff could not have been nicer, always there to welcome us when we returned. Felt like home

Pros: Very helpful staff, clean room, Matterhorn view is fantastic.

Pros: Very nice view of Matterhorn from my room. Stylish room decoration.

Cons: Walking up mountain with luggage is too exhausted if you have elder with you.

Pros: Very nice staff. Fabulous view of Matterhorn, especially from room 6! Nice rooms. Only sad about smoker on patio of room nextdoor. Frustrating when the mountain air is so refreshing to be confronted by this. The homemade cookies and baked goods/jam at breakfast were delightful!

Pros: They were so helpful at the front desk!!! I had lots of questions and they were friendly about answering them all. Also, they upgraded our room to one that had the most gorgeous view of the Matterhorn!! We were arriving well after the closing time of the front desk. They made it so easy to check in, no troubles at all!

Pros: We stayed in a newly renovated room with a fabulous view of the Matterhorn. The staff was exceptionally welcoming and accommodating. We had a great time.

Cons: This hotel is a little far from the train station, but still easily reached walking.

Pros: The hotel is perfectly located, just 5 minutes walking to the main street, with a wonderful view of the matterhorn. The sisters that run the hotel are very kind and the breakfast is amazing, with home-made breads and confitures.

Cons: I liked everything!!

Pros: Clean, comfortable, great view and very friendly owner.. feels like home... keep it up !!

Cons: Nothing

Pros: Incredibly wonderful hosts who bent over backward to graciously accommodate every need or want at a deliciously comfortable, quiet facility in a great location with postcard views of the Matterhorn from many of the rooms or decks. Everything was completely first rate.

Cons: I didn't like leaving. I also didn't like the realization that the hosts were not actually my real family. More's the pity. It would have been trading up.

Pros: Everything was lovely and incredibly comfortable

Cons: Nothing - everything exceeded my expectations

Pros: The location is excellent. Close to town but far enough from the crowds. Best meal in Zermatt for us was at the hotel. Great view. Wonderful staff. Pool that is mind blowing!

Cons: Everything was top.

Pros: The hotel has a good location, very close to the Sunnegga funicular, and a perfect view over the Matterhorn. The staff was very polite and helpfull, (special regards to Cheery from the reception desk), the breakfast was excellent and the room was very confortable. The pool is bigger than in most other hotels and the whole spa area is very nice.

Cons: -

Pros: A classy hotel near the centre of Zermatt. Fabulous swimming pool and fitness room.

Cons: There was nothing I don’t like!

Pros: I had a breathtaking view of the Matterhorn from my room, which was unexpected. The place is very clean and quiet. There is also a view of a river with white water, quite tranquilizing.

Cons: There was no welcome drink or water, a concept which I found strange. Also, given the location clearer information could have been provided about travel to the destination.

Pros: Very helpful and friendly staff, they helped me to store my bicycle. The salad at dinner was very good, the breakfast fast a great energy source before starting the bicycle trip.

Pros: Could the staff have been any friendlier and accommodating....? NO they couldn't! Could the room and view out the HUGE balcony terrace been any better...NO... the food been tastier? NO...the spa been any more perfect, NO! All in all the perfect place and we couldn't have been happier if we tried! So, the spa has a wet sauna and two dry saunas and an olympic size pool, perfect temperature. The hot tub / Jacuzzi has jets for your feet that were amazing in addition to all the regular features. What a gorgeous spa! Dinner at the restaurant was spectacular. The room is comfy. Spend the extra to get the room with the view/balcony its WORTH IT! We LOVED our stay!!!!! Can't wait to bring my husband back at ski season!

Cons: we loved everything!

Pros: Impeccable family-run hotel with extraordinary client service and meticulous attention to detail. Huge swimming pool and spa, the staff provided immediate assistance and even provided a big fruit plate for free on welcome!

Cons: Nothing

Pros: Great hotel, top location, service could not be better. Very nice attentive girls at the reception, pleasant restaurant personnel, really nice breakfast buffet, swimming pool. All was above expectations!

Cons: No such things.

Pros: unforgettable wonderful hotel and excellent reception from all really good chef at the restaurant splendid view from restaurant pool and room - huge nice pool and spa really well located

Pros: Lovely location with amazing views and personalized service. The panorama room had a stunning view from the private terrace. Very nice food at dinner - a huge thank you to the chef who made a special dessert for me that catered for my nut allergy - it was divine! Transfer to the train station were really appreciated.

Cons: The cost was a little high for a traditional style hotel.

Pros: Location, view, rooms, restaurant, food- everything was exceptional!

Pros: Setting was spectacular. Recently refurbished to a very high standard. Staff were very kind and helpful.

Cons: Spa treatments were average for the price.

Pros: Everything about our stay was a treat. Our room was beautiful, the views sublime and the staff helpful at every turn. The porters help with luggage to and from Zermatt and the little tram co-ordinates with The Gornergrat train. The swimming pool and wellness centre are beautiful.

Cons: My only criticism is that the hotel were aware that it was our wedding anniversary and it wouldn’t have taken much to make our stay even more memorable by acknowledging it in some small way.

Pros: Amazing location and the staff super friendly and helpful

Pros: Stunning location, helpful staff, fantastic wellness with incredible views

Pros: Good location and nice staff Lovely snow.

Pros: The location is absolutely amazing with the most beautiful view of the Matterhorn. Hiking trails right outside the hotel, cute train that takes you directly from and to the public train to the hotel. The rooms are very nicely furnished, especially the bathrooms with the stone showers and I loved the mix between modern and chalet style. The outside pool was very nice with different massage and whirlpool functions. The bar is very cosy with good food and drink options and they have an amazing piano player that has a great sense for the atmosphere and always knows exactly what to play. Most of the staff were amazing, friendly and fun! Overall a wonderful place to stay!

Cons: 1.The breakfast is a bit basic and could improve considering the price you pay for the night (especially fruit, bread and cheese) - maybe add something innovative?. 2. Some of the staff at breakfast/dining felt quite stressed and confused- this probably due to high season. However there was one extremely unprofessional lady at the reception (short blond hair, didn't catch the name) that was rude from the very beginning. She was the one "greeting" us when we arrived at the hotel. You could just tell right away that, for some reason, she thought we were super annoying - maybe because we were quite a big group and with two small kids. For example: As I had booked via booking.com during high season, I had to make 2 bookings for one of the couples as there was no availability to book the same room for all the 4 nights we stayed. Because of this, basically the first thing she would tell me when we wanted to check in was that "our bookings were a COMPLETE MESS, as we had booked SO MANY rooms" and that i had to "SORT IT OUT for her". I really have a hard time to understand what's so messy about me booking 2 different rooms for one couple when there is no other availability and how is this so hard to sort out for her as a receptionist at a hotel where you pay maximum prices? But most of all it was just her tone and her way how she treated us that was so snobby and unfriendly. There were several other incidents with this lady including one when she got really annoyed and basically refused to help a family that got lost at night and that we tried to help by letting them stay at the hotel bar for a while (as it was freezing outside) to catch the next train. Basically this lady had a very snobby approach and would try to make you feel like a dumb, annoying tourist that she needs to handle. Very unprofessional, especially for a 5 star resort (but really for any hotel standard).

Pros: The most beautiful amazing resort that I ever stayed at. The hiking is unbelievable. The hotel is grand and beautiful. The swimming pool is fabulous with a heated outside pool where one sits and meditates looking at the Matterhorn. The restaurant is staffed with superb individuals serving desserts you won’t to miss. You will love the little train that takes you from the main train to the hotel. The staff at the desk explains the trails available in great detail, very helpful.

Pros: During our one week trip my entire family felt spoiled here and we couldn't have wished for a better location. The staff was nice and attentive, the property was impeccably clean and we will go back for sure.

Cons: Everything was great

Pros: Beautiful hotel - staff amazing and could not do enough to look after you. Our room was gorgeous with views directly to the Matterhorn. Access to Zermatt at cable cars at your doorstep and a driver service to and from the railway

Cons: The bed was a little uncomfortable and pillows not that great. But other than that the hotel was perfect

Pros: The room is spacious and clean.

Cons: Nothing

Pros: Kindly & helpfully staff. The hotel environment is very best, I listened to many birds are singing every morning and evening, it’s letting me very relaxed. The room is very clean and newer, I have lived here very safe.

Pros: Pretty much everything about the hotel was fantastic. Great bed/mattress, great balcony/view and beautiful decor. Lovely spa and relaxing room too. We’ll be back!

Cons: Kettle in the room but no tea or coffee was the only thing I can say.

Pros: This hotel was the best we had in Switzerland, purely down to the incredible staff.

Pros: Great staff, nice and trendy rooms.

Cons: Nada

Pros: The view! The super comfy beds, great location, spacious room

Pros: Very helpful staff, excellent food.

Pros: Breakfast was excellent. Swimming pool and sauna are perfect way to end your day from hiking sore. I thought the location was far from the main street center when I booked, but in fact it's in a perfect location. Not too busy street, but in close proximity, and near the best spot to view the Matterhorn from the street in town by that little bridge. They also have porter service, to take your suitcases from/to the train station, a true 4 stars hotel.

Pros: nice for family trip

Pros: The location was perfect and the hotel was charming. The rooms were clean and comfortable with plenty of cabinetry for belongings. Thor and Michele were the perfect hosts, we highly recommend!

Pros: Thor and his wife were wonderful to us. The location and balcony views were perfect. The breakfast was delicious. Would recommended staying here to anyone!

Cons: Small inconvenience with not having any fans or air conditioning or screens for the windows/balcony. It got pretty hot at night and the bugs would get in when we kept the windows open.

Pros: Helpful , warm ,breakfast , A dog & a cat

Cons: No

Pros: Thor and Michelle were attentive and welcoming hosts. They go out of their way to make sure you are comfortable. The breakfast was good and the location was ideal for exploring Zermatt.

Cons: As a solo traveler, I found the room to be too small. There wasn’t really a place to put my suitcase except on the chair. Also, when the room next door was occupied I could hear everything from his use of the bathroom to his phone conversations.

Pros: The hotel and room is really beautiful and super comfortable! Very clean! Fantastic service by the owners! Very welcoming! We will definitely recommend this hotel to all those coming to zermatt. We booked a small standard room for 2. We expected to be a normal small room, but its a very very nice room and a nice view! Definitely a blessing to hv booked this hotel.

Cons: Nothing at at all! Perfect!

Pros: Michelle and Thor are without a doubt the most friendly, caring, and helpful hosts we have met in our 40+ years of traveling! We can't wait to plan another trip to Zermatt so that we can stay at Hotel Romantica again.

Pros: Me and my wife enjoyed the place. Thor and Michele were very friendly and helpful. The room was bit small but had a comfortable stay. The set up in the room is very stylish (including 2 balconies) and feel more like a home than a hotel room The homely breakfast was amazing. The village view from the balcony was very beautiful. Would love to go back to the hotel in future.

Pros: Michelle and Thor go out of their way to make their guests feel comfortable. Perfect hotel for a family and I can’t thank them enough for making us feel welcome and making sure we have everything we need. I will go here again and highly recommend this place, it feels like home and not a hotel

Pros: The owners were everything you wanted in hosts. Recommended great places to eat. Helped us to figure out the town and how to get up into the mountains. Drove our bags and us to the train station. And gladly removed the extra, thin mattress to make our too soft bed into a perfect bed for us.Lots of choices at the breakfast buffet. Many, maybe all, of the rooms have balconies. Cute pathway through flowering plants to the front door. The hotel is close to the church square and mountaineer's graveyard.

Cons: Being so close to the main pedestrian street is convenient but on Saturday and Sunday nights the drunken shouting woke us up as late as 4 am. Our bed was very soft.

Pros: Delicious breakfast & coffee.Warm, welcoming and relaxing hotel. Beautifully decorated!!

Pros: Fantastic spa Comfortable bed Breakfirst in room

Cons: Room designed not optimised (no table outside, lack of cosiness) Bathroom shower small and leaking Coffee machine in room not efficient

Pros: Great location, awesome facilities, spacious, clean, very comfortable rooms. Great gym, pool, jacuzzi, sauna. Great for families.

Cons: Nothing! It was fantastic.

Pros: Staff is very nice, welcoming and efficient, we appreciated to be given a welcome drink when we checked-in, breakfast is great and generous, e-bus transfer to train station is convenient, spacious suite and well equipped. Very family friendly! Really had a good time there

Cons: Unless we didn’t notice them, we missed USB sockets near bed tables in our bedroom to charge our phones. It would be great to have day time curtains to get more privacy.

Pros: The space, service, breakfast

Pros: Spacious rooms. Great to have a small kitchen and plenty of living room space. Amazing to have breakfast brought to your room. The pool and sauna are nice as well.

Pros: This was our second visit. We enjoyed a beautiful 3 bedroom apartment. Firefly is a generous, well designed, warm and relaxed hotel - the spaces and amenities are very clean and very generous. Everything was high quality and well thought through eg the kitchen and bathrooms were well stocked with all you might need for a short or long stay. The beds were very comfortable and quiet. The gym and pool were excellent. A great breakfast was served at our convenience. There was a nice selection of reading materials in room and public spaces and a pumping bar (serving great cocktails) that attracted a local crowd as well as guests. All the staff were very responsive to any request for help. Great selection of restaurants and shops in easy walking distance. Amazing hiking.

Pros: Clean, spacious and love the breakfast service to set you up for a day in the mountains

Cons: Nothing. They know the service they want to offer and they really do provide it excellently

Pros: Fantastic location, super clean, incredible ammenities and decor, best breakfast in Zermatt served in your own room. It's like being in your own home in Zermatt. Staff is second to none! Excellent, attentive staff that bends over backward to help you with any question or need you may have.

Pros: Size of the room

Pros: Has all amenities, spacious rooms and bathrooms, clean and well located Breakfast in room

Pros: Very modern and relax hotel near the center and station. For transportation between station and hotel for arrival and departure , it is possible to have shuttle car helping take the heavy luggage.

Cons: It would be more grateful if the refrigerator is equipped at the room to make ice pack not melt the chocolates to home and bring cold water to outside for sightseeing.

Pros: The view of matterhorn from the hotel is very nice. The room is very big (2 bedroom) I got kitchen that have everything and easy to cook. bedroom , bathroom and living room are very big. Very comfortable

Cons: Only one thing I didn't like is the bell that wake me up and ring every 15 mins

Pros: A fantastic boutique hotel right in the heart of Zermatt. The room was spacious, with beautiful and functional decor and with a balcony overlooking the Matterhorn. Breakfast was delicious with high-quality food. The staff is extremely professional and kind, without exceptions. It was definitely a perfect stay!

Cons: Nothing.

Pros: The two young staff members Rafael and a young woman were very very nice and welcoming. Rafael can make a great gin and tonic. The housekeeping staff were very kind. The decor. The central location. The lovely toiletries. The bathroom. The lights.

Cons: The truly AWFUL 'welcome'. We arrived 18 minutes early to ask for an early check-in as one of us was feeling quite ill. We were told 'No... go and look at the museum and come back'. We sat in the foyer for 18 minutes and were then ..magically.. allowed to our room where our bags were waiting for us. We were appalled by this. Rude and thoughtless behavoour by someone on the hospitality business.. but then again, we guess 'rules are rules'. The lack of a fridge in the rooms. Those horrible coffee machines which we just can't get the hang of. The price was quite high.

Pros: unbelievable location

Cons: nothing to say - everything perfect

Pros: Great views and super helpful staff

Pros: Great location, lovely design and friendly staff.

Cons: We did not like the open plan bathroom and would not have booked if we’d known that as bathroom privacy is important to us.

Pros: Very friendly staff and a clean room with nice mountain view. Very comfortable to stay.

Cons: Nothing.

Pros: location

Pros: Amazing location, amazing rooms, amazing service! Ruth, Anya and staff made us feel at home, like visiting our closest relatives. Strongly recommend! Many Thanks!!!

Pros: Perfection

Cons: All were perfect

Pros: cosmetics in bathroom was amazing! in the room was even branded candle that we light and it was such a romance! everything is thought out to the smallest detail! even type of press in the room like books and magazines, so stilish and classy! love it

Pros: Everything!

Cons: Nothing.

Pros: Very spacious room in chalet with Matterhorn view, even from the whirlpool

Cons: Location is perfect for winter tourism but a bit less convenient in summer

Pros: Almost everything was perfect. We enjoyed a great view of the Matterhorn from the room. Breakfast includes a large variety of menus that are fresh and delicious.

Cons: Nothing. But a tree in the front may become a bit of problem in the future as it grows.

Pros: Everything. Staff was very kind, room was perfect, bathroom in our room was amazing, terrace and the view from our room was breathtaking. Every detail in this hotel is amazing. Everything has their sign and brand. This is little things that makes big differences. We where with our child. They bring him everyday some chocolates, lollipops etc. Breakfast is like in the best restaurants. I enjoyed every moment. We also went to spa in our chalet. It was also amazing.

Cons: Everything was just perfect. I can not say anything bad about this amazing hotel.

Pros: Just the best ! Great place view and room. The food was delicious. And so was the daily breakfast. Highly recommended. 10 all the way.

Pros: Absolutely superb in every way. Staff were excellent and very helpful. Breakfast is not to be missed - a great selection of high quality products and menu items.

Cons: Nothing

Pros: The staff at this hotel were so kind and helpful, the service is 10/10. Stunning views, amazing food and facilities. I highly recommend!

Pros: Everything was just perfect.

Cons: Nothing

Pros: The focus is unusual - and all the better for it! Our suite looked directly at the Matterhorn; just beautiful. But its the design of the hotel that is striking - from chandeliers comprised of sundae dishes and skulls over the pool (!) to a bedroom enclosed by glass walls inside the main room, itself with floor to ceiling glass walls. Even the entry to the hotel is fun - under a tunnel to come up in a lift to reception - 'glass'-walled lift of course, oh and 'glass' stairs too! Staff super friendly and helpful, fabulous breakfast, good spa and pool area...

Pros: The service was fantastic and very helpful. Hotel rooms are funky design and we loved them. Awesome views of the Matterhorn rom our room too. Would happily stay here again.

Pros: Great location. Rooms were impeccable. Great value for what you get (but I stayed in off-season). Enjoyed my stay.

Cons: Construction next door made the room a little noisy in the morning. Since all of the walls were glass, I had to draw the curtains or the construction workers would see me bathing.

Pros: I’m a designer myself - and the decor and furnishings were super chic yet functional. The service was impeccable - every detail accounted for. The view of the Matterhorn from the castor suite was tops!

Cons: Not a thing.

Pros: The staff were so friendly and accommadating.

Pros: Good view & nice design of the room.

Cons: When closed the door, a little bit hot. Better to prepare a fan in the room for use if necessary. Also, the pillow is too low for me.

Pros: The view is gorgeous! The hotel is a work of Art.

Cons: View is partially blocked

Pros: View is so cool, Staff very nice ,The room is new and clean.

Cons: Nothing

Pros: The hotel is beautifully done, mountain chic but not overstated. The rooms are nicely sized, with an outdoor space to enjoy the mountain air. There are indoor and outdoor pools, as well as an outdoor sun deck with a direct full-on view of the Matterhorn. The breakfast was EXCELLENT! The staff was superb. And in terms of value for the money the FOCUS Matterhorn is hard to beat.

Cons: Nothing.

Pros: Amazing view, excellent breakfast, very cozy

Pros: Location perfect. Breathtaking views from our spacious room, including verandah, both doors and windows open to catch the fresh air. Staff in particular Sandra were so obliging. Transport no issue. Breakfast so fresh, light and delicious. Gorgeous outdoors to relax and inside lounge too.

Cons: Nothing, faultless. Just not enough time to enjoy it all.

Pros: Great view from balcony with good services!

Pros: The view is fantastic. Room is clean. The hotel is beautifullly designed and built. Restaurant is nice. View of Matterhorn is unforgetable. Staff and host are nice and very helpful.

Cons: The mattress and pillow are a bit too soft.

Pros: We had an awesome time in Zermatt and would definitely want to come back and stay in Hotel Welschen again! The view from our balcony was amazing, and we could see Matterhorn from our bed. The staff was friendly and helpful, and the location was great too, only 10mins walk from Zermatt train station, 3mins away from tram up to Sunnegga.

Pros: A proper alpine style chalet even though I think it’s advertised as a hotel. Very friendly staff. Very helpful when this dizzy blonde left her mobile charger at home! Superb views from the dining room. Comfortable bed & good sized room.

Cons: There was a lounge area which we didn’t use but can imagine it’ll be cozy in winter. The only thing that I think they could do with having is a small bar albeit I think I saw that wine could be purchased?!

Pros: Our room with balcony and seating had an amazing view of the Matterhorn. Tea and coffee making facilities were provided in our room. Breakfast was very good with plenty of choice.

Cons: Nothing.

Pros: Very friendly staff, good view of Matterhorn in restaurant and outside garden

Cons: There is a sign of entrance in the bottom of the hotel where there is a lift to the reception, but the sign was not obvious.

Pros: Very helpful staff. Nice view in front of hotel. Value of money.

Cons: Walking distance from main station but a little up hill.

Pros: This hotel is perpect

Pros: Everything

Pros: Lovely hotel, restaurant and pool/spa. Free transfer from train station. Nothing was too much trouble for any of the staff. Best hotel experience we've ever had!

Cons: My wallet was stolen out of our room

Pros: Lovely room

Cons: Staff needs some training

Pros: We loved this hotel. It was cozy and charming. The breakfasts were amazing. Everyone was so friendly and so helpful. They rented mountain bikes for us and recommended restaurants. The owner/manager was always around to see how we were doing. We will definitely stay here again.

Cons: Nothing

Pros: Very friendly. Contacted before we arrived and offered a pickup which we really appreciated. Great breakfast. Rooms lovely and well thought out

Pros: The Julen family - Paul-Marc and Cindy were wonderful, warm hosts. And everyone was helpful and accommodating. We we had a group of 8 people. They set the table every morning for our family for our amazing breakfast. We had help setting up our bike ride, our travel and restaurants around town, and Cindy welcomed us personally to the Alpenhof restaurant for a wonderful dinner. It was like staying with old friends. I've stayed in the Daniela and it really doesn't matter at which property you stay, you get the same treatment. The personal touches were really appreciated. Thanks, Julen family!!!

Cons: I can't think of a single thing.

Pros: best room view for Matterhorn with balcony

Pros: Really beautiful and unique. Extremely friendly service. Really really cozy and authentic.

Pros: Family room for four with view of the Matterhorn was a gem! It was a little walk up the hill but not a big deal unless you have tons of luggage. Breakfast was wonderful!

Pros: Views

Cons: They did not inform us that they serve dinner and order was by 4pm on the day! They did not change our towels in the room They provided a kettle and cups in this upgraded Matterhorn style Room which we paid a premium for and they didn’t even put coffee sachet in our room or milk! The breakfast was very very limited!

Pros: Literally, everything! We love every moment we spent there, and we love everything about it. It's become one of the two hotels we want to keep them to ourselves. First, the family. Yes, they work as a family! The replies before arrival were always prompt and welcoming. If you check their own homepage, you can't wait to meet them. Upon arrival, they provided every information we needed, and were always there to help us. Then, the location & hence, the view. The location is great as in it's up on the top of the hill, so we got a very very very amazing view of the town with Matterhorn at the background. Our room had a fabulous view which enabled us to appreciate Matterhorn 24 hours. And the room was way better than it appears on those great photos you see on the web. Finally, cleanness, comfort, and the feeling of calm. They crafted all the furniture, so every piece was uniquely designed. The smell of wood immediately calms and relaxes you. And more importantly, feel free to walk around the room with your bare foot. You won't find dust! What else could you ask for!

Cons: NOTHING!

Pros: Beautiful view of the Matterhorn. Not all rooms do but the dining area does and the patio. Our room did as well from the outdoor patio. Breakfast was very nice and plenty of food to eat. We took a hiking path not far from the hotel. The hotel was away from the hustle and bustle of the main streets.

Cons: It’s a toss up. It’s a bit of a walk from the train station and the main village. We didn’t realize that a taxi is included with a 2 night stay or more which would have been great bringing our bags to the hotel. Instead we carried them up the hill. Beside that, if you want to be in the main village area this hotel is further from that. If you like the quiet and a great view of the Matterhorn, this is a great place!

Pros: Breakfast was delicious and timely Accommodations were beautiful Communication was efficient and easy

Cons: None

Pros: View

Cons: Too fare from train station. I have to walk some time

Pros: Friendly welcoming great breakfast and view

Pros: Friendly staff willing to go the extra mile.

Pros: Such a beautiful place to stay, the breakfast is brilliant and great coffee too! The view from the room was just stunning.

Pros: Nice breakfast, very friendly staff and excellent view of the Matterhorn.

Cons: Up in half way of the mountain, a little bit tired every night when going back to the hotel.

Pros: What was truly amazing was the feeling I had spending the night almost alone on the mountain top with the higher mountain tops surrounding us as sentinels from the rest of the world. At breakfast the next morning the first train load of passengers came by the windows of the restaurant and I felt invaded. How selfish of me to not want to share my mountain top retreat. The small group of guests from all over the world that spent dinner and breakfast with us added to the specialness to the experience. It was a visit to another world with a small group of wonderers

Cons: I came with the hope to photograph the stars at 10000 feet and found a cloudy night however, the night started off with the most amazing sunsets. The clouds and sun kept changing giving everyone the chance to claim the best photo.

Pros: the one and only, 3100! everything about the hotel from location to staff was excellent!

Cons: Not a thing.

Pros: The place is out of this world. I’ll never forget it, ever. I can’t stress how amazing it is up there

Pros: We were very lucky to be staying at the only room with the balcony and it was a huge balcony! We booked 2 rooms and the other room had the glacier & Mountain View. Matterhorn best viewed during sunrise during our stay as compared to sunset. It was amazing to be able to view the sunrise & sunset at the comfort of your own room. The rooms were rather expensive but I guess the view makes up for it. Like all peaks, always highly recommended to stay overnight to see the mountains during the beautiful sunrise & sunset.

Cons: Dinner was very disappointing, however the salad was delicious. Shops on site closes early during summer as well. We have stayed at other peaks before and they fared better. It was very expensive to go up & it would be appreciated if there was some sort of discount made available for hotel guests. The receptionist seems to be overworked & flooded when we were checking out at 11am. The hotel management could consider putting up a signage at the hotel entrance to show that it is a hotel reception so that visitors to Gornergrat won’t keep asking the hotel receptionist questions.

Pros: Good and quick services

Pros: It was a surprisingly easy and short walk from the Gornergrat train station to hotel. Warm reception by the hotel staff and manager personally took our luggage and directed us to the room. The room was spacious and very comfortable being high on the mountains and best of all it has great views of the Monte Rosa Massif and glaciers. The dinner / breakfast and services were of good quality. We particularly liked the salad and food bars, many delicious selections. All in all, everything was great and we enjoyed every minute of our stay and felt it was of good value for the money considering the great services and quality of the hotel and its excellent access to the surrounding beautiful mountains and trails.

Cons: Nothing

Pros: The view unparalleled. Staff fantastic!!

Pros: The view, the view, the view. It's all about the view. The staff is very patient and with good service.

Pros: Everything - room, scene, food, location, service, etc. Nothing can be criticized. Really.

Cons: If you want to be picky, there is no other traffic except trains going and leaving there. We needed to catch the earliest train to leave the hotel and we haven't finished the great breakfast. Talking about breakfast, somebody commented the breakfast is not great. It seems not offering much but there is a menu for extra dishes which they cook it only after you order - those are insanely good. Also, Matterhorn looks different from Zermatt (ground level). That being said, in June, not much sunlight is shining on the mountain in the evening and you probably can't take the iconic photo around the hotel. Morning is very good though.

Pros: Excellent location and view

Cons: It will be better to have multiple pass for customer because travelling up and down the hotel costs a lot

Pros: Swimming pool was good. You only need a swimming suit and one coin for coin locker. Breakfast was good. There are asian food corner and fresh orange juice was sweet. I enjoyed Matterhorn from the room. Of course the view from the bridge is better than the view from the room. But still it was enjoyable to see the Matterhorn from the room. I stayed triple room with my two children. We were four but the space was big enough and there were two bathrooms. Kitchen in the room helped us. You can also use oven. They offered one extra meal for my youngest boy. We enjoyed welcoming apples before the elevator.

Cons: Room and the bathroom were clean and beds were comfortable but there was smell in the whole room . It looks like food smell . Soon we were used to it. But we were not happy at all. Supermarket is near from the hotel but they close at 8 o’clock.

Pros: Clean, good location, good breakfast, friendly service , larger rooms, close to the grocery store.

Cons: Rooms need some remodeling.

Pros: 1. The free breakfast! Seriously, after staying at hotels in Zurich, Lucerne, Interlaken, we found the best breakfast here! Actually might be the best meal we have had in Swiss (partly might because we dislike chees fordue...) We like it because it has both European and Asian style foods. We got the feeling of both home and local. 2. Friendly staff. The owner very generously explained us the small town like where to go and what to see. He kindly reminded us not to go to Zermatt since the cloud is too thick even at the mountain top. But our schedule forced us to go anyway. But thanks to him. 3. The kitchen. Even though we didn't use it. It is great to have it. If we have long time at Zermatt, we might have used it.

Cons: The room is a little small. The second bedroom is really just a single bed wide. But it is enough for my 3-yr old to sleep alone.

Pros: Kind staffs and clear hotel. It locates near the station. I stayed really good. Thank you.

Cons: Nothing

Pros: loved the breakfast, plenty of variety, the breakfast room itself was lovely. Reception staff member, Paula I think from memory, was very helpful and thorough at check-in giving us plenty of information on activities. We had a balcony where we ate our evening meal which was pleasant and relaxing, watching and listening to life going on below us in Zermatt. Our room was quite spacious with dining table/chairs. Kitchenette was handy for simple meal preparation. Appreciated the pull-out small clothes line over the bath/shower. Very comfortable and clean. Of course would have loved aircon as we were caught in the unexpected summer heatwave, but it is not often that we found aircon in Switzerland, in fact once only that we managed an airconditioned hotel, and we had 19 days of very hot weather in June/July.

Pros: Comfortable room

Cons: Construction near by with noise

Pros: Very friendly staff, clean and spacious room and excellent breakfast.

Cons: Though a bit old, very well kept.

Pros: staffs and services are very nice.

Pros: We enjoyed our stay. No problems.

Pros: This is a very pleasant experience for staying here. Especially the clerks at the reception, named Kristina, who is not only beautiful but also patient. We know nothing about the route for our travel in Zermatt. Kristina help us do the plan and solve all our problem. When we asked to leave the luggage in the hotel and fetched it the day after tomorrow, she gave us the satisfying answer. Also breakfast here is wonderful. Asia food, rice is a surprise. The service and the food both gave us deep impression. What a nice trip here.

Pros: Every thing perfect. Amazing view. Very good breakfast and SPA.

Pros: Restaurant was very good. Staff very helpful .

Cons: Location a bit too far from centre.

Pros: We loved Zermatt and the hotel was just beautiful. The staff were very friendly and helpful. They drove to the train depot and picked us up, then dropped us off for the return. My daughter got some help from staff with a hike she wanted to take. Overall a great comfortable upscale hotel. I would stay here again!

Cons: Would have liked using the pool but it closed earlier than expected.

Pros: Hotel facilities and amenities were amazing. We only wished we could have stayed another night to really enjoy the spa facilities more. Lots of little touches in the room (e.g. fruits on arrival, kids shampoo/body wash, backpack you can borrow or buy if you need one, amazingly stocked complimentary mini-bar not just with still/sparkling water but with beer and sodas). I will definitely be staying here again next time I visit Zermatt

Cons: Being guests at the hotel, restaurant staff were not very friendly towards us (they knew were staying in the hotel since they asked our room number).

Pros: From the doorstops til we got in to the reseption the first day , Everything was perfekt! The staff was so serviceminded and caring . And that made us feel good , its very important. The food was good , the spa area is super nice and we loved the matterhornview from the balkony. ( big pluss is that minibar was included in the room) so you dont have to run to the shops to get water ... we would defently come back here one day : )

Cons: Nothing negative here.

Pros: Excellent place with excellent view on the Matterhorn and lovely view on the river, Resturant and atmosphere is fantastic

Cons: Expensive rooms

Pros: Everything from the hotel accommodations to the staff! Weour favorite was the guided bike trip up to see the sheep. We felt at home each and every day! Our only complaint was that our trip was too short!!!

Cons: Our stay wasn’t long enough :)

Pros: Location was central and from our room we had a good view of the Matterhorn. Dinner was excellent but portions were a tad small. Breakfast choices extensive and of good quality. Staff were professional and helpful and always courteous. Nice shop on site too.

Cons: Upmarket hotel, reflected in the price.

Pros: Very good location. Friendly and attentive Staff, Good food. The only breakfast buffet I know that serves champagne.

Pros: Staff were friendly and helpful. Location was good. Near to the train station. And the icing on the cake is the view of the matterhorn from the room on a clear day!

Cons: Nothing in particular.

Pros: This was/is a fantastic hotel in a great location. The staff is exceptional and we enjoyed our stay. The staff gave excellent suggestions plus was helpful continuously. Highly recommend.

Cons: As with all of Switzerland the prices are higher an expected. The prices are in line with the rest of the country it is just the country as a whole is expensive.

Pros: Beautiful, historic hotel, which was nicely maintained. Breakfast was superb. Nice omelette made to order. Nice balcony with best view of Zermatt and the Matterhorn.

Cons: Room was being painted when I opened the door, but staff quickly rectified the error by giving me another, better room. Good service.

Cons: Room was smaller than last stay. Bed was very uncomfortable with springs clearly broken. There was no coffee or tea machine which was advertised. breakfast wasnt good, no one was attending omellete station. Over all this time was dissappointing and certainly too expensive for its worth

Cons: Only one thing: Hotel failed to book the taxi to train station for us when we needed to depart from Zermatt in early morning.

Pros: Beautiful property! Due to an early morning excursion, we were going to miss our included breakfast so they packed us a breakfast to eat on the train -- so thoughtful.

Cons: We did assume that such an elegant property might provide a portable A/C unit (we stayed during a heatwave in July) but they did provide us a fan.

Pros: Amazing view of Matterhorn and great breakfast

Cons: No tea /coffee sachets in the room. Staff got some coffee machine which wasn’t working. There was no help for the staff to make it work. Reception staff only available till 11 pm.

Pros: Very nice hotel, well appointed room - very comfortable. Helpful staff. Good WiFi and TV. Nice breakfast. Great views of Matterhorn from front balcony and my room - when not hidden by clouds. It would be a pleasure to stay there again.

Cons: Nothing.

Cons: Bed was quite soft

Pros: free afternoon cake and drinks, nice decoration and clean room. big balcony with mountain view. nice cot bed!

Cons: no tea bags in the room, breakfast can be more variety. something goes wrong between booking.com and the hotel, didn’t arrange pick up, and the hotel is quite steep especially with suitcases.

Pros: Staff , breakfast, very clean and the spy

Cons: Expensive

Pros: Staff is exceptionally friendly and resourceful. Perfect experience in Zermatt

Cons: Nah, not at all