Zermatt hotels

Pros: We had a lovely stay. The staff went out of their way to ensure our comfort and to provide travel information as needed. Lots of thoughtful small touches throughout our stay. Our room had a wonderful, roomy terrace which was the perfect perch at the end of the day to watch Zermatt go by. The breakfast was plentiful with lots of choices including eggs, bacon, cereal, various cheeses, various coffees and other beverages, great juice, croissants, etc. Highly recommend.

Pros: The location of Hotel Bellerive is perfect for a stay in Zermatt. The hosts were amazing and helped us with directions each morning so that we could get to where we were going. Our room was amazing and the view was absolutely breath taking!

Cons: Everything was amazing!

Pros: Super nice room, very comfort, clean and great decoration

Cons: None

Pros: All the staff were absolutely wonderful! The room was spacious and tastefully designed. The breakfast was exceptional and service was excellent.

Pros: Very nice and modern small hotel in the middle of the cute town of 10 Mart. The excellent staff really makes you feel at home!

Cons: The small spa area could benefit from some relax zones for reading or dozing between treatments.

Pros: A modern family run property close to the centre of Zermatt. Pretty much perfect.

Cons: Nothing - we would return without question.

Cons: We had a great stay at the hotel. The extra effort the staff made really made us feel great and welcome! Great facilities and location and amazing breakfast!

Pros: Exceptional hotel! Beyond friendly and helpful staff. Yummy breakfast with a great orange juice machine. Got a lovely room upgrade with a view of the Matterhorn. Will definitely recommend to all friends.

Pros: Fantastic hotel! The location was excellent - nice quiet spot with a view of the Matterhorn from some of the rooms. We spent quite a bit of time relaxing in their lovely courtyard. The breakfast buffet was beautiful and had a large selection. The staff was extremely helpful and friendly - when we arrived we were pleasantly surprised to learn that they upgraded our rooms. They also offered complementary transport to/from the train station. We couldn't have picked a better place to stay!

Cons: Nothing!

Pros: Friendly staff, wonderful breakfast, fantastic location - we could see the tip of the Matterhorn from our balcony. The Spa was a wonderful way to relax after walking all day. Couldn’t fault it , absolutely wonderful and hope to return for a longer stay next time.

Pros: Everything was perfect down to the details - rose petals on the bed (honeymoon trip), decor, amazing shower pressure, bike rental, free breakfast, comfortable balcony.

Cons: Nothing!

Pros: Every thing

Pros: We had an extremely friendly reception and also received very helpful suggestions for hiking during the day and dining in the evening. All the personnel is very friendly. I should also mention the very nicely made spa in the hotel.

Pros: Everyone was so nice Excellent breakfast Beautiful breakfast room and sitting area

Cons: The beds were too hard - very uncomfortable

Pros: This hotel is in a quiet and very nice area of Zermatt. Breakfast was delicious and our room was fantastic. Beds were very comfortable and the room was super well equipped.

Pros: We had such an amazing time here! The place is picture perfect and has a great attention to detail. The whole time we were treated very well by the friendly hotel staff. We arrived late in the evening (after 9 PM) and found an envelope in our name with all of the details and with access to our room (since the reception is unattended at night). The room was equipped with a rucksack that we also used for free for a hike we did in Zermatt, a hairdryer, a coffee machine and bathrobes. We were granted free access to the spa in either of the sister hotels, Julen and Alpenhoff which was very relaxing. The room was clean, comfortable and spacious and had a very beautiful alpine modern style. The breakfast was excellent with a wide selection of warm meals, fresh bread, fruits, dried nuts and jams. In the evening we had dinner at the Schäferstube Restaurant in sister Hotel Julen where we tried some good local food like the cheese fondue.

Cons: At the time we were there, the reception was closed after 9 PM, which however did not bother us.

Cons: Everything was perfect! Definitely we will come back again!

Pros: It was all perfect!

Pros: Excellent breakfast! Including Prosecco and juice. Wonderful customer service.

Pros: Location and friendliness of the staff

Cons: Would have preferred a room with a view of the Matterhorn

Pros: Michelle. Best staff member in any hotel in the world.

Cons: Leaving!

Pros: It’s Perfect!

Pros: extraordinary attention to detail and personalization. Best 5 stars hotel i have visited. The facility is amazing and the staff go out of their way to make your stay a memorable one.

Pros: Made us feel like one of them!

Cons: None

Pros: The spa is amazing. The staff is very well trained. There is a certain “culture” of a five stars service that is obvious here. This is by far the best 5 stars hotel i’ve stayed at.

Pros: Breakfast short and sweet ..perfect

Pros: Staff very helpful; very clean; good facilities

Cons: Hotel was very modern, staff excellent and everywhere spotless. Just felt a little clinical for my taste - but still loved my stay. Coming from uk I couldn’t plug my hair straighteners in in the bathroom as uk adapter would not fit.

Pros: Everything begin with the kind and professional front desk. The restaurant is amazing and the swimming pool with sauna is very comfortable. When the staff knew that we have a early morning train to catch, they prepared very delicious sandwiches for us for breakfast.

Pros: Hotel in a great place, we got a room with a mountain view, excellent hotel service, picked us up from the train to the hotel and from the hotel back to the free train!, Kind service, the staff smile and are very helpful. The breakfasts are rich and plenty of choice, delicious food, in the hotel a heated pool, Jacuzzi and savanna with mountain views. In a nutshell we had that was amazing!

Cons: אין מזגן בחדר

Pros: Super friendly staff. Amazing location. Even got an unexpected upgrade!

Pros: Our room was clean and had a wonderful view of the Matterhorn. It has been updated and was comfortable. The breakfast was yummy and there was a wide variety of meats, cheeses, breads, eggs, bacon, yogurts, and vegetables. Our server for three of the four days we were there was wonderful and he remembered that we wanted black coffee without milk. The pool and spa were a relief after each day of hiking and the spa jets for feet were amazing. Great place!

Cons: Nothing

Pros: Excellent and friendly staff Marvelous and functional rooms Great spa

Cons: Nothing that comes to my mind

Pros: The location and view

Pros: I really enjoyed my stay at Christiana @ Zemmatt. From the moment i stepped in and until i was dropped at the station, it was an excellent experience. The property is superbly maintained and the staff are absolutely at their best. Spa and pool are a great highight

Cons: I would request for a wider breakfast spread.

Pros: We have been regulars at this hotel. All the facilities, location, staff everything is perfect. We forgot a couple of our belongings which in fact does not have a high monetary value in the room and we were totally unaware of that and they found us before our train departed and brought them to us. We are very touched with that kindness.

Cons: Nothing at all.

Pros: The welcome tour, friendly staff, lovely accommodation, excellent food and drinks, terrific service all round. Fabulous jacuzzi and spa facilities, a must try for any weary walkers coming off the Haute route!

Cons: Nothing! :-)

Pros: Very clean, well maintained. Staff very helpful Breakfast would ideal have bacon and egg as as an English person but was still good. Didnt have time to use the pool facilities but saw them and looked excellent

Pros: Upgraded me . Cosy comfy beds. Nice breakfast. 100 mtrs from Sunnega funicular. Nice bar

Cons: 15-20 minutes walk from Main street. Few staff not freindly. No coffee in room

Pros: The staff were friendly and helpful. They can provide pick-up service from the train station. Excellent design of the room and has the great view of the Matterhorn.

Pros: nice view. nice service. cozy room

Cons: nothing

Pros: The hotel is super cozy and very tastefully decorated. The breakfast buffet was excellent and the restaurant space included a terrace. The location overall is very central and easily reached by foot. It's also very quiet and the staff is professional, friendly and welcoming.

Cons: I think the spa facilities were oversold. We expected a real pool.

Pros: We were going there for our honeymoon. We got warm welcome with cute message from hotel. Also the matterhorn view from balcony was wonderful. Breakfast has varieties of menu. This is the most favorite hotel in our honeymoon trip. Thank you for great time. We will visit again when we go to Zermatt next time.

Cons: Nothing. Everything was great.

Pros: Amazing views. Great location, very central. Highly recommend this hotel. Staff are super friendly too.

Pros: Lovely location great value can see matterhorn from hotel

Cons: Slippery floor in wellness area when wet

Pros: Very nice Matterhorn view from Balcony.

Cons: The reception did not introduce the wellness opening time so we miss it.

Pros: A very chic and stylish hotel, beautifully designed. Superb spa - use included in tariff. Matterhorn view rooms with balcony superb. Excellent breakfast. Highly recommended and would definitely stay here again.

Cons: Nothing

Pros: Stunning - a real “wow” factor - amazing architecture, coupled with wonderful staff and stunning views

Cons: Nothing

Pros: Quality of service

Pros: Kind. Good service. Thanks for heating the rice(meal) for us.

Pros: The design of the hotel is so unique especially its entrance where we have to pass through a short tunnel straight to the lift and the reception.

Pros: The cable car station to go up to Matterhorn glacier paradise was just beside the hotel. If the weather is good, you get great views of the Matterhorn from the outdoor terrace too! I also loved the outdoor heated pool and jacuzzi after a long day out and about. Staff were also very friendly. Excellent WiFi speed.

Cons: The tv was not working but that was a small matter because the views of Zermatt city when we woke up in the morning compensated for it.

Pros: Awesome location with great Matterhorn view, close to cable car station, nice room and bathroom, good wifi access

Cons: room gets warm during day time and there is no AC/fan. 20-25 minute walk from zermatt train station.

Pros: great location， perfect view

Pros: View to Matterhorn was amazing, the staff were incredibly helpful and friendly - a really nice place overall

Pros: Amazing view and very nice location super clean and nice outdoor pool

Cons: Can’t think of Anything

Cons: Construction outside made it uncomfortable to open the patio door during the day. I’m sure it will be better once the work next door is complete.

Pros: You will find Michelle & Thor beyond any host/hostess you have experienced. We feel as if we came home to lifelong friends! They have made unforgettable memories for us!

Cons: Really? Zermatt? Hotel Romantica is named perfectly for this little spot of heaven.

Pros: Thor and michelle were the perfect hosts.....kept the place brilliantly had answers to all questions with regards to what to do in zermatt....perfect!!!

Pros: Hotel managers were top notch! Their restaurant recommendations within Zermatt were superb! The premises were beautiful, breakfast was great, and the chalet room was perfect!! A super charming hotel. I can’t recommend it enough.

Pros: Staff so kindly and warm

Pros: Just an amazing experience! Michele and Thor really made me feel welcome, they gave me excellent recommendations of where to go and what to do. Location is very convenient right next to everything, but still a quiet location. I will come back!

Pros: Probably our favourite stay during our 3 weeks euro trip holiday. Thor was the greatest host. Our train arrived late past check in and Thor waited for us until we checked in. He also provided us a map with detailed instructions on how to get to the Matterhorn and our other destinations. The room was the coziest thing ever with a sunrise balcony view in the morning. Makes us definitely want to return to Zermatt again soon!

Cons: Nothing at all!

Pros: Friendly staff. Beautiful garden. We became very useful information and advice from the hotel staff.

Pros: It was absolutely great stay - from advance communication and help with the late arrival, through friendly and helpful staff on sight (I'm not sure if they're owners, but they were great anyways), and overall impression from the property, it was all amazing. Room was clean and comfortable, location, state and decoration of the hotel is very nice. Also the price is reasonable, given where it is located (it's in the very centre of Zermatt, yet conveniently hidden from the noise of the main street by several other buildings).

Cons: Nothing really to complain about, it was all great.

Pros: it is easy to say that we came here just to relax and get away in beautiful Zermatt. But what really makes a great experience is the fantastic hosts, Thor and Michelle. Such lovely people with the right attitude and vision for running this hidden gem in Switzerland.

Pros: Great location, super friendly and helpful staff, nice rooms and delicious buffet breakfast included. Owners very knowledgable about hikes too. I did the 5 lakes and the glacier - both beautiful and quite different. If you like hiking/outdoors, make sure you visit zermatt.

Pros: Reception staff are very helpful with always warm welcome to us. The appartement is quite spacious and with a big open kitchen and dining room, suitable for a family group like us. Really enjoy the in-room breakfast every morning!

Cons: None

Pros: Cannot fault this hotel. Everything was perfect and personalised. Great facilities with a well-equipped gym and sauna. Amazing staff. And breakfast in the hotel room was such a thoughtful addition to the stay. Would come back in a heartbeat!

Pros: The space, service, breakfast

Pros: Spacious rooms. Great to have a small kitchen and plenty of living room space. Amazing to have breakfast brought to your room. The pool and sauna are nice as well.

Pros: Clean, spacious and love the breakfast service to set you up for a day in the mountains

Cons: Nothing. They know the service they want to offer and they really do provide it excellently

Pros: We loved EVERYTHING about Firefly! The staff, the location, the room, the view, the spa, the bar, the garden, the way they welcomed our little dog and the thoughtful birthday surprise. It was a perfect stay and we will be back!

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: Highly recommended to stay with Firefly hotel. We had book family garden as there was only 4 of us with an accommodation of 3 bedroom, 3 washroom(1 with bathtub), a huge big living room, kitchen with all full equipment provided and a Super big beautiful garden all by yourself. We had book with Breakfast provided which you will need to select selection from drinks to dessert, they even added the column below if you have an special request that’s was not in the menu. They will try their best to prepare for us. Hence with the request we had written on, they had make out day with a great start! Which is wonderful sumptuous breaky! The bedroom bed was 110% comfortable! And it’s Super clean every single place and corner of the house. The facility of firefly- highly recommended after you have head back from the Matterhorn mountain cause you will be very tired. So you must go to the Jacuzzi and Sauna. There is only 1 word to say, it’s beautiful! Their customer service at the front desk, was welcoming, loving and make us feel homey, with any question we needed help, they will definitely find an answer for us with the correct. The only bad was the surrounding people who leave there had attitude problem. Maybe due to we are Asia Chinese.

Cons: Nope everything perfect

Pros: The transportation from the train station was arranged by the hotel staff. The reception was great. The room was spacious and the breakfast was perfect.

Pros: Fantastic location, super clean, incredible ammenities and decor, best breakfast in Zermatt served in your own room. It's like being in your own home in Zermatt. Staff is second to none! Excellent, attentive staff that bends over backward to help you with any question or need you may have.

Pros: Excellent staff, they were extremely helpful and attentive with all details. I pretty recommend the hotel for everyone who wants to get the best experience in Zermatt! We will come back for sure durin the winter!

Pros: The people that work here are warm and welcoming. I really enjoyed my room, which was perfect in size, clean, and modern. The hotel is just a 10-15 minute walk from the train station.

Cons: I can't think of anything.

Pros: Location, staff friendlines

Cons: None

Pros: The view was magnificent and the service exceptional.

Cons: No suggestions

Pros: Very pleasant stay. Super warm and helpful staff. Gave us lots of recommendations regarding where to go. Thanks for the welcome gifts. Good location walking distance to lots of nice restaurants, town centre, train station and cable car station. Can buy daily peak pass from the reception which gives you unlimited access to trains and cable cars from Zermatt. The room is very clean. Good breakfast. Will definately come back!

Pros: The location, the amenities, the room, the view...everything was wonderful.

Pros: This was an amazing hotel. We could not have asked for a better location, service, breakfast, etc. The garden terrace for drinks in the afternoon was wonderful. Beds, shower were also excellent. It was hot for Zermatt when we were there, but the cool breeze at night cooled the room down quickly with an open door or window. Various pillow types were also available, and made everyone happy.

Cons: Nothing. It was a perfect hotel.

Pros: A family friendly atmosphere

Cons: Nothing

Pros: Everything, great location, friendly helpful staff, great breakfast. Hotel was one of the best that we have stayed in

Cons: Nothing

Pros: Excellent central locatio, very relaxed atmosphere, extended breskfast hours

Pros: The assistance by all staff, the rooms, the Spa area

Cons: Nothing

Pros: It was the best hotel in my life~!! I wish to go again.

Cons: Nothing

Pros: The view from my room was fantastic! The staff were friendly and super helpful with great recommendations on a hike to take. I enjoyed the wellness center at the end of each day of hiking as well.

Pros: The room is clean, nice staffs and the hotel have a good view of the mountain.

Cons: A litter bit far away from the town centre.

Pros: A very warm and welcoming hotel! I loved that it was a family run hotel and they were very helpful when we were asking for advice on hikes/restaurants. I had a constant smile on my face. Also very clean and the wellness area was magnificent!

Pros: We enjoy so much the first hand and splendid view right at the deck of the breakfast room of the golden sunshine of Mt. Matterhorn - what a life time experience! Also, the lovely owner Fabbrice treats us like families which makes our stay as an more than amazing one!

Cons: If we know we could have asked a courtesy pick up at the station instead of dragging the luggage all the way up to the hill!

Pros: This was one of the best hotels we stayed at during our 12 day 7 hotel travel within Switzerland. Breakfast was excellent! Just remember to ask for eggs and how you want them cooked. They even had table service for coffee, tea and whatever else your breakfast needs were. Homemade cookies were always available in the lobby, maybe this should be a dislike if you are on a diet but they sure were good! We would definitely stay here again! Family owned. Great view of the Matterhorn from the outside deck.

Cons: We didn't find any dislikes in the hotel. The walk from the train station was up a steep hill but you can call the hotel and they will pick you up for only 10 Swiss Francs regardless of how many people. The trip into town was easy since it was all down hill.

Pros: It's a beautiful hotel in a great location with a view of the Matterhorn. The interior is tastefully appointed with a lovely traditional Swiss theme. The room was comfortable and well appointed. We especially appreciated the attention to detail with a personalised welcome message in our room and o our breakfast table. Breakfast was delicious with a wide range of homemade items including fresh bread. But most of all, the welcome was warm and genuinely friendly, and very much appreciated.

Cons: That we couldn't stay longer!

Pros: Beautiful hotel, amazing and helpful staff!

Pros: The balcony with the view is fantastic and staffs are very nice.

Pros: Great location. Wonderful breakfast.

Cons: Spa was not so great

Pros: Fantastic staff, great location and best place we stayed at in Europe. Breakfast was delicious and meticulous attention to detail in all aspects of our stay. Highly recommend staying here.

Cons: Nothing

Pros: Very modern and relax hotel near the center and station. For transportation between station and hotel for arrival and departure , it is possible to have shuttle car helping take the heavy luggage.

Cons: It would be more grateful if the refrigerator is equipped at the room to make ice pack not melt the chocolates to home and bring cold water to outside for sightseeing.

Pros: Look from the outside a quintessentially Swiss property but very modern and comfortable inside

Cons: Nothing

Pros: The two young staff members Rafael and a young woman were very very nice and welcoming. Rafael can make a great gin and tonic. The housekeeping staff were very kind. The decor. The central location. The lovely toiletries. The bathroom. The lights.

Cons: The truly AWFUL 'welcome'. We arrived 18 minutes early to ask for an early check-in as one of us was feeling quite ill. We were told 'No... go and look at the museum and come back'. We sat in the foyer for 18 minutes and were then ..magically.. allowed to our room where our bags were waiting for us. We were appalled by this. Rude and thoughtless behavoour by someone on the hospitality business.. but then again, we guess 'rules are rules'. The lack of a fridge in the rooms. Those horrible coffee machines which we just can't get the hang of. The price was quite high.

Pros: unbelievable location

Cons: nothing to say - everything perfect

Pros: Great views and super helpful staff

Pros: Very friendly staff and a clean room with nice mountain view. Very comfortable to stay.

Cons: Nothing.

Pros: location

Pros: the host is vey kind and helpful, she over all help to satisfy our stay starting from warm welcome till warm goodbye.

Cons: she charged us 100 EU for 2 hours late checkout! it is recommended to not get too many luggage otherwise it will be hard for reach to/from the apartment.

Pros: excellent location- close to the busy Bahnhofstrasse without being disturbed by it special focus on sustainability (in a small town that has already the enormous advantage of having no car noise nor related gas emissions) lots of customer focus from small but efficient crew

Pros: Extremely great service. Centrally located. Great facility including free pick up and drop off to train station. Highly recommended.

Pros: A great welcome, incredible view, fantastic spa area and delicious breakfast. Amazing.

Pros: Fantastic food, we played for half board and were not disappointed. Fantastic staff, swimming pool and jacuzzi fantastic. The view of the Matterhorn was magnificent !!!! My 2nd time here and I will be back for a 3rd time !!!

Cons: That we didn't book to stay longer !

Pros: Location and nice rooms

Cons: Breakfest Room staff there attitude with guest they shoud Learn what the meaning friendlyness Very Rood person

Pros: Luxury lobby comfortable room it was good

Pros: The Staffs was very good. We got an excellent room which we had requested. The hotel’s facilities exceptionally good.

Pros: Nice old fashioned hotel, very good wellness facilities, good breakfast and friendly personal

Pros: I liked everything else, would book it again! Spa, breakfast, quiteness, the view - all was perfect! Thanks!

Cons: The only thing I did not like was the bed - it was too soft.

Pros: Beautiful view of Matterhorn Wonderful breakfast Clean, comfortable rooms Staff very attentive

Pros: The hotel has one of the most astonishing views of the Matterhorn in town and the best restaurant in all Zermatt area!

Cons: Absolutely nothing bad to say!

Pros: Overall experience is excellent! Room is nice and clean. Breakfast is the best I had in Switzerland!

Cons: One of the waiter who serves breakfast is not very nice to us. It seems that he is too busy to care. He indeed brought us the breakfast but his impatience and unprofessional are shown on his face!

Pros: Will not forget this terrific experience so soon. Despite the difficulties my wife and I have endured before getting to Zermatt with regards to luggage delay, all the staff and hotel amenities enabled us to have the most wonderful and relaxing holiday of our lives. Super-welcoming staff, superb restaurant, great wellness centre, phenomenal breakfast, free pick up at the airport, heaps of gifts, free drinks inside the fridge... and the list goes on and on. Worth every cent... Thanks Cervo Boutique Hotel for this unforgettable stay.

Cons: Nothing

Pros: Super friendly staff, incredible experience and the food was delicious! We will come back again

Pros: Just Perfect! Outstanding Service, beautiful views, great Breakfast

Pros: Incredible views, the Panoramic Living Suite is COMPLETELY worth it, and the food was absolutely amazing!! Very lovely staff as well.

Pros: It’s very kind of Janic who welcomed us warmly and friendly. I’ve loved Cervo from decorations, location, the room view (room 405), the food ... to every staffs. They provided free pick up from and to zermatt train station, the welcome drink, the beers in room, chocolates and fruits. Briefly, We will come back!!!

Cons: Nothing

Pros: Excellent service, room with beautiful view, exceptional amenities. Everything was perfect!

Pros: The location were beautiful and quiet with an excellent view. The staff were helpful and friendly. Nothing was to big or to small to ask. Breakfast was of very high quality and the small detail in the rooms made it feel like home.

Cons: There is not one single complaint that I have. This property was simply all we expected.

Pros: Excellent service and staff all the way through plus the hotel caters very well for dogs!!!

Pros: Lovely room. Friendly and very helpful staff. Great breakfast.

Pros: Everything is perfect

Cons: Perfect

Pros: Amazing View of Matterhorn from our room, love it !!

Pros: The owner and staff are super nice Keep it up

Pros: the matterhorn view

Pros: Location, breakfast, restaurants nearby, walking distance from station, beautiful view, spacious room with cooking amenities

Pros: Great breakfast, stunning views from the room, awesome service, felt at home right away and the staff were very helpful.

Pros: Breakfast was good and staff very nice.

Cons: Pretty small room but common for Europe.

Cons: The room small

Pros: the room is clean and tidy, we can see Matterhorn from early morning till late night, a very pleasant stay.

Pros: This is the Grand Dame of Zermatt. We had a 700 square foot suite with 2 full bathrooms and a view of the church and Matterhorn beyond. Swiss charm and efficiency in every detail! After our long train ride from Chur on the Glacier Express, we were greeted at the hotel with a bottle of champagne, which we consumed on our private balcony as the sun cast its alpenglow over the Matterhorn. Concierge did a superlative job of helping us with hiking trails and restaurant selections. Free continental breakfast in the morning delivered to your room. Lovely staff whose names you will soon learn and appreciate over the course of your stay. You will leave the hotel and Zermatt with fond memories that will be hard to replicate.

Pros: Was welcomed by friendly staff and given a surprise upgrade to a very comfortable junior suite, way too much space for one person but very much welcome! Also provided complimentary wine, champagne, and soft drinks. The room had a balcony and a lovely view outside. Breakfast was excellent - I always look for vegan options and while there was no alternative to the eggs provided for everyone else, they provided avocado when asked and I was able to put together a lovely meal with fresh fruit, bread, and vegetables from the buffet. Soy milk was readily available. Everything was provided and thought of in the room, the front desk staff gave me lots of tips for things to do, and one of them dropped me off at the station with the small electric shuttle on my last day. Amazing stay and I’ll be back if I’m ever in Zermatt!

Cons: I’ve seen some complaints about the church bells and sympathize - these were quite loud for me too but I was already awake so I got used to it after a bit. Only real nitpick I have was a low water pressure in the shower, but that’s very minor.

Pros: Everything

Pros: The horse-drawn carriage ride from the train station to the hotel was a fantastic part of the stay.

Pros: Amazing location and staff!

Cons: Everything was great!

Pros: The front desk staff were amazing. So friendly and helpful. Can’t say enough about the service. The room was also excellent. We have no complaints

Pros: The room was gorgeous and the position is perfect. The terrace is the best in Zermatt. We were able to dine in the brassiere with our doggie

Pros: Wonderful view of the Matterhorn from the balcony, room comfortable and clean, pleasant and relaxing atmosphere. Breakfast excellent, served in a beautifully decorated classical style salon. Concierge, reception, restaurant, housekeeping and gym staff all very professional and welcoming. Horse-carriage ride from and to the train station always much appreciated by children young and old!

Cons: All was very good.

Pros: Perfect location

Pros: Everything

Pros: The location was great, and the amenities also amazing! The food was some of the best we have ever had, you can tell that love goes into taking care and feeding their guests! Local Flavor

Cons: We loved this place! Hope to visit again soon !

Cons: My wallet was stolen out of our room

Pros: Lovely room

Cons: Staff needs some training

Pros: Location

Cons: No

Pros: Everything !

Cons: Nil

Pros: Very friendly. Contacted before we arrived and offered a pickup which we really appreciated. Great breakfast. Rooms lovely and well thought out

Pros: We meet here very nice stuff. View from our balcony was amazing. This people rescue us from beeing homeless few months ago and we are very thankful

Pros: best room view for Matterhorn with balcony

Pros: finally managed to see the lovely sun rise

Pros: This is one of my favorite places, on a mountaintop next to the Matterhorn. I loved the view from my room and from the dining area. The food was incredible, and the bed was so warm and comfortable, I didn't want to get up. And when I did, there was a chocolate shop to visit and trails to explore.

Cons: Staff seemed a bit tired of all the visitors, and there was more of a language barrier than there has been in the past, which surprised me. I would expect a warmer welcome and easier communication at a hotel like this - which is exactly what I've found previously, having stayed here twice before. Not sure why the difference this time around.

Pros: Location was amazing; the 4 course dinner and breaksfast were really good ; clean room with fantastic view. Staff was very nice

Pros: Location

Pros: The location.

Cons: The room.

Pros: Near the station, the view is good ! But due to the weather is very bad , we have little disappoint for our expectations to see the Matterhorn!

Pros: Everything!! Once of a lifetime experience to sleep at eye level to the iconic Matterhorn! Dinner and breakfast included was an added bonus!

Cons: Nothing!

Pros: Excellent stay! Staff is terrific. Best breakfast we've had in Europe. Dinner was fantastic. The views are unmatched. After 6 PM, the day trippers leave and you have the entire mountaintop to yourself. Hiking and exploring the area without crowds is great. The sunset and sunrise were postcard like.

Cons: Very expensive to get there and the hotel is also expensive. It takes more than 1 hour to reach the hotel from the train station parking lot in Tasch.

Pros: The location is great! it was easy to go around in Gornergrat area. ths design of rooms is special.

Cons: I have stayed here twice, but can not find anything new.

Pros: Location in the alps but movements to other mountains restricted without hiking or expensive train ride

Cons: Only the access to hotel which should better or informative for guests staying longer concerning options for train passes.

Pros: Yelena, Mary and Virginia are wonderful ladies. And Ana serves breakfast with a smile. Very nice hotel and lovely staff.

Cons: Breakfast was wonderful. If possible if a hot breakfast with fresh egg omlettes and a toaster to toast the wonderful bread would be a very nice.

Pros: We were very happy with our stay, lovely room with a view of the Matterhorn. Spotless presentation throughout.

Pros: Excellent hotel, amazing place. Very good location, breakfast, wifi. Super view on Matterhorn from the room.

Pros: Breakfast was wonderful - met all needs. The location was ideal - right in the center of the city not far from the train station. The hotel staff was excellent - very accommodating - would definitely book there again!!

Cons: Nothing - we were very pleased.

Pros: great location and clean rolm

Cons: nothing

Pros: Location was wonderful. Rooms were beautiful and clean. Staff fantastic.

Cons: Nothing

Pros: 1. Special appreciation for “Virginia”, who made us feel special. 2. Supurb location right in the middle of Zermatt.

Pros: Do not be fooled by the somewhat plain entrance and reception area. Everything about this hotel was perfect. The room was well designed and recently modernized. Everything was immaculate and reasonably spacious. The internet worked exceptionally well. The breakfast was of exceptional quality and offered a nice variety. I look forward to staying at this hotel again.

Cons: Nothing negative to report at all. It was absolutely great.

Pros: 5 min walk from Zermatt train station and Gornergrat train terminal as well. Kind and attentive staff. Healthy, fresh breakfast buffet. Clean and spacious bedroom and bathroom. You can see the tip of Matterhorn from the window of room(306).

Cons: No restaurants at this property but there are many within walking distance.

Pros: View of matterhorn Kindness of staff

Pros: Excellent location and within walking distance to train station. Good view of the Matterhorn

Cons: The room we had, had a shared balcony.

Pros: 1. The free breakfast! Seriously, after staying at hotels in Zurich, Lucerne, Interlaken, we found the best breakfast here! Actually might be the best meal we have had in Swiss (partly might because we dislike chees fordue...) We like it because it has both European and Asian style foods. We got the feeling of both home and local. 2. Friendly staff. The owner very generously explained us the small town like where to go and what to see. He kindly reminded us not to go to Zermatt since the cloud is too thick even at the mountain top. But our schedule forced us to go anyway. But thanks to him. 3. The kitchen. Even though we didn't use it. It is great to have it. If we have long time at Zermatt, we might have used it.

Cons: The room is a little small. The second bedroom is really just a single bed wide. But it is enough for my 3-yr old to sleep alone.

Pros: Nice spa and location is good.

Pros: The hotel located close to train station. Comfy bed but the pillow is slightly flat. Nice breakfast and fresh orange juice is provided. Hotel staff does offer the free service to send us to train station which is a plus point to us whose with bulky luggages. Overall we had a pleasant stay with this hotel.

Pros: The spa was amazing, especially the salt water pool. Liked the close proximity to the train station, ten minutes walking, with a very cute little electric truck to shuttle to and from the hotel.The staff was so pleasant, especially Kristina. The breakfast was excellent, in a charming dining room. Very clean.

Cons: Hoped that the common area would be separate from the bedrooms, but the kitchen and sitting area were part of the larger bedroom. Also, the hotel is building a whole other hotel right behind the first, so there was noise early in the day, and one of our rooms looked out on the construction site.

Pros: It was only 200m from the station and very convenient. The staff were incredibly helpful and my request for a view of the Matterhorn was obliged.

Cons: Nothing it was wonderful, including the breakfast

Pros: The location didn't really far from station, the room is perfect! I can see the matterhorn right from the balcony and the breakfast is really really gooooood! The hotel have the great pool in the basement with the warm water

Cons: nothing!

Pros: Staffs are friendly. The facilities are good. There is warm swimming pool and sauna for relaxing. As an Asian, I really like that there is small Asia corner include in the breakfast.

Cons: The lift is small and different than what I used to

Pros: Breakfast was good. The room was very good with the Matterhorn view and big balcony terrace. The pool was good too. Some of the other staff were very friendly and helpful.

Cons: We had a bad welcome by one of the staff. She could have been a bit polite. I didn't know that children staying for free need to be declared. Never done that for any hotel bookings before but she was upset to see 5 of us instead of 3 adults. Later she explained to us after calming down. Our first stopover at Swiss was very bad.

Pros: 5 mins walk from the train station. Nice apartment with kitchen. Comfortable bed.

Cons: First floor apartment. The building outside the balcony is kind of blocking the view. Breakfast was not very good.

Pros: Nice staffs, nearby train station, large room well equipped with balcony can see the Matterhorn

Pros: Friendly staff. Good location near station. Room was lovely and clean. Pool and lounge area were fabulous. Breakfast porridge.

Cons: View of a construction site next door.

Pros: room size is good, balcony is nice

Cons: the room is a little bit too warm.

Pros: Clean, stylish and modern lobby.

Cons: Nothing

Pros: Charming boutique style hotel with friendly, helpful staff and good spa facilities, located in a secluded spot but within very close walking distance of the main railway stations.

Pros: Just a few minutes walk from the station in car-free Zermatt to reach the hotel. It is a beautiful hotel and the breakfast was varied and classic. Extremely central for reaching the centre of the town on foot and the cable cars up the mountains. Staff fantastic with excellent English and very helpful. Really loved this hotel and would like to return.

Pros: It couldn’t be more convenient! At the end of town and directly across from the train station!! Despite that fact. It’s very quiet. We had a nice balcony with a view of the Matterhorn. Excellent breakfast!

Cons: Nothing

Pros: It was spacious, clean and elegant!

Pros: The included breakfast was excellent. The room was a little on the small side but very comfortable.

Pros: Room was well appointed, nice bathrobes. Enjoyed the spa and pool after our daily hikes. Staff was pleasant and helpful. Yummy breakfast.

Pros: Excellent location within the Zermatt city- within steps of both the Train station and Trains to the Matterhorn and all hiking or biking the area!

Pros: The facilities were beautiful. It is very modern, but located in the center of several very old wooden buildings, and very close to the main shopping street in Zermatt. It is also very close to the main train station, and the cog wheel Gornergrat station. Staff was wonderful, helpful and friendly. Breakfast is adequate, not over-the-top like some, but was satisfying.