|""Great location, friendly staff, nice rooms""||(in 60 reviews)|
|""Friendly staff, great location.""||(in 40 reviews)|
|"Staff were very friendly and accommodating."||(in 76 reviews)|
|"Terrible customer service when I called."||(in 9 reviews)|
|"The floors in my room where dirty."||(in 46 reviews)|
|"Pool was dirty."||(in 36 reviews)|
|nice room||in 202 reviews|
|staff was very friendly||in 172 reviews|
|pool area||in 165 reviews|
|great location||in 106 reviews|
|bed was very comfortable||in 86 reviews|
|nice hotel||in 85 reviews|
|front desk||in 72 reviews|
|poor customer service||in 48 reviews|
|kids running||in 30 reviews|
|free parking||in 28 reviews|
|shopping and restaurants||in 23 reviews|
|queen beds||in 19 reviews|
|water was cold||in 16 reviews|
|slamming doors||in 3 reviews|
Check in person at front desk was fabulous.
Hate to even mention this, but the warm "greeting" cookie was hard and cold. Room not made up morning after we arrived even though we did NOT have Privacy tag on door after 9:30 a.m. When we returned in the evening and found the room unmade we called the front desk and were informed that housekeeping came by at 9:30 and again at noon and the privacy tag was on the door. FAKE NEWS. Privacy tag was on the bed where we left it. Ultimately, someone came up with some towels, but we had to ask for the bed to be made (they used same sheets). Complimentary breakfast should be included.
Hire a team that really cares!
the general manager was very rude and did not care to hold his staff accountable for there wrong doing.
Enjoy spacious accommodations, contemporary business and leisure amenities and a fantastic, central location when you stay at DoubleTree by Hilton Hotel Cleveland – Westlake. Situated in the upscale suburb of Westlake, Ohio, this hotel offers easy access to numerous shopping and dining opportunities and popular tourist attractions including Cedar Point amusement park, the Cleveland Metroparks, Crocker Park and the Rock and Roll Hall of Fame. With our convenient location just minutes from major companies including Bonnie Bell, Koyo, Hyland Software and Energizer; a complimentary 24-hour business center, contemporary A/V technology and 11,000 sq. ft. of versatile meeting and event space, including a flexible grand ballroom, this hotel near Cleveland, Ohio, is the perfect venue for a variety of meetings and social events. Unwind in a comfortable and spacious guest room at his Westlake, OH hotel, where you can stay connected with complimentary WiFi at the large, ergonomic desk and browse premium cable channels on the flat screen TV. Some of our guest rooms overlook the inviting pool area, and spacious suites are also available, offering more space and amenities. Maintain your exercise regime in the complimentary 24-hour fitness center, try a new style at the hair salon or relax in the heated indoor swimming pool or whirlpool. Enjoy delicious dishes from the innovative menu at the upscale Sanctuary Restaurant, and relax after your meal with a cocktail in the stylish Lounge. Our friendly staff looks forward to welcoming you with our signature chocolate chip cookie upon check-in.
based on 800 reviews
Policies vary by room type and provider.
All reservations at DoubleTree by Hilton Cleveland - Westlake – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
DoubleTree by Hilton Cleveland - Westlake is located at 1100 Crocker Road, 3,4 km from the centre of Westlake. Regal Crocker Park Stadium 16 and IMAX is the closest landmark to DoubleTree by Hilton Cleveland - Westlake.
Check-in time is 16:00 and check-out time is 11:00 at DoubleTree by Hilton Cleveland - Westlake.
Yes, DoubleTree by Hilton Cleveland - Westlake offers free Wi-Fi.
Yes, DoubleTree by Hilton Cleveland - Westlake offers free parking.
No, DoubleTree by Hilton Cleveland - Westlake does not offer free airport shuttle service.
DoubleTree by Hilton Cleveland - Westlake is 10,9 km from Cleveland Hopkins Intl. DoubleTree by Hilton Cleveland - Westlake is 75 km from Akron/Canton.
Yes, DoubleTree by Hilton Cleveland - Westlake is a pet-friendly hotel.
Yes, DoubleTree by Hilton Cleveland - Westlake has a pool on-site.
DoubleTree by Hilton Cleveland - Westlake has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.