2.0
An hour and 45 minutes from arrival to when the vehicle was available to give I thought Security line was bad at the airport but waiting online outside to just get your vehicle. That was the worst only one person working and when the car was registered and handover the keys. I immediately returned back because the vehicle was not in mid conditions for what I was paying and they have to give me another vehicle which took sometimes and after being an hour and 30 minutes, I decided to go and get something to eat. I arrive at 12:30 PM and I got to the hotel around 4 o’clock. When I came back. I got my car took it and left. The return was very quick then I have to wait that long.Reviewed Sept 4 2025
review from![kayak]()
2.0
They charged me double the agreed rate for another day because I was 30 minutes late. Not even the same rate that I rented it originally and then they wouldn’t answer the phone and I had to go there and argue with them for 2 hours Worst experience everReviewed Sept 2 2025
review from![kayak]()
6.0
My fight delayed, I came later than expected. I waited for shuttle bus for long time, I tried to call the company, but nobody picked up my phone. The company should make it easier for customers to communicate with it.Reviewed Aug 27 2025
review from![kayak]()
2.0
Waited over 40 minutes to be picked up at the airport and over an hour to pick up the carReviewed Aug 16 2025
review from![kayak]()
4.0
very disappointed because the type of vehicle we reserved 3 months earlier was not available and we received a much smaller vehicle with no option but to take . What are you going to do when you need a vehicle . Would never rent from them again,Reviewed Aug 14 2025
review from![kayak]()
2.0
This car rental location never answers the phone. Never returned my calls and left 4 msgs to no avail. My trip was canceled and I was requesting cancelation or reschedule for refund. Initially when I scheduled from Kayaks referral the man who answered was rude and unprofessional. I just need to clarify whether my Credit Card was charged and receive a refund. Absolutely Terrible rental location. And upon further research my review & worse is typical of U Save Car Rental LAX 👎🏼👎🏼👎🏼Reviewed Aug 8 2025
review from![kayak]()
2.0
They don't exist. I went to the address listed and there's nothing there.Reviewed Aug 6 2025
review from![kayak]()
8.0
The car was pretty clean on the outside, but the seats on the inside had stains on them.Reviewed Jun 30 2025
review from![kayak]()
2.0
My reservation was cancelled because they did not have a vehicle available for me. I got the call less than 24 hrs before my reservation.Reviewed Jun 30 2025
review from![kayak]()
2.0
They charged me for collision insurance even though I showed proof of my own car insurance and a letter of coverage from my credit card company.Reviewed Jun 27 2025
review from![kayak]()
2.0
Scammers! Charged for insurance when we’re already covered, lots of add ons not explained, said the car had gps, it did not, Ac did not work. And the day after we rented, they tried to charge 2,000.00 to my card! Luckily card company caught it! I then cancelled my card immediately so they couldn’t attempt to charge anything else. Car was dented and scratched all over! I took a movie so they couldn’t come back to us. You should take off your web site! Ghetto!!!!!!!!Reviewed Jun 6 2025
review from![kayak]()
10.0
Wait times for pickup are ridiculous, especially after a tiring flight. And by the time you see the representative, your booking has “expired” so you have to do the whole process again, with additional fees. Overall sketchy serviceReviewed May 23 2025
review from![kayak]()
