Guest reviews
Overall rating
7,1
Good
Based on 2 771 reviews
Cleanliness
5,6
Comfort
5,9
Pick-up/Drop-off
5,5
Value for money
5,7
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
-
5,6
Pros: Pick up and drop off were reasonably efficient. Car was good and fairly new.
Cons: Explanations at pick up were rushed and a bit confusing eg re fuel payments. Little or no information in car re what to do if break down.
review from
-
3,6
Pros: Staff was friendly but we were quoted $376 online and ending up paying $607 !!!!
Cons: I should of paid my quoted price !!!!
review from
-
10,0
Pros: Very friendly staff, easy pickup and drop off, located off airport but very close.
Cons: Better information about location of bus pickup.
review from
-
8,0
Pros: Easy pick up and drop off
Cons: Condition of the car
review from
-
4,4
Pros: The staff was friendly and helpful and drop off/pick up was easy despite the fact that it was not at the airport.
Cons: First car they gave me was filthy and smelled like an ash tray. The second car they gave me was old and dented all over the place. Two warning lights were flashing and the tire pressure was low. Had to go to gas station first thing and pump up tires. Trunk was also broken with exposed wiring.
review from
-
4,4
Pros: Staff not helpful cars not available with reservations
Cons: Having vehicles available when you have reserved a vehicle
review from
-
2,0
Cons: Easily worst car rental place I have ever seen.
review from
-
2,0
Pros: nothing
Cons: they didn't honor my reservation
review from
-
2,0
Pros: NOTHING
Cons: THEY DID NOT HONOR THE RESERVATION!!!! WE WERE STUCK WITHOUT A CAR!!!
review from
-
2,0
Not what we expected....
Pros: We had a working vehicle that got us where we needed to go. And, due to the multiple dents and scratches, it did fit in with the local population.
Cons: The ad was for a convertible. There were no convertibles on the island at all --so that was misleading. We suspect the car had been totaled out by insurance due to the hurricane and was still be rented. The stains on the ceiling and seats on the interior were very suspicious for mold. The loose hubcap gave us sound effects throughout the trip. The broken tail lights, big dent in the back and multiple dents made it easy for us to not have to worry about damage to the car. The clearance was too low for most driveways in St. Thomas. They charged us for a full tank of gas even though we returned it full. And lastly, there was no way to contact Thrifty from the airport other than borrowing a phone from a local who had cell service. (Verizon does not work in the Islands). And then we waited 30 min for them to pick us up from the office less than a mile away.
review from
-
6,0
Long wait for the car
Cons: It took exceedingly long to get a shuttle and the phone numbers provided were not answered until after many calls. Explanation of what the optional insurance covered was extremely difficult to understand. They drive on the left so I opted to get coverage beyond my personal car insurance.
review from
-
2,0
Bait and switch advertising
Cons: I reserved a convertible for 497 thru the kayak site. My reservation was immediately switched to a compact car for twice the price. Great deal of aggravation trying to get what I had reserved and was not successful I will never use kayak, priceline or thrifty again due to clear unethical advertising and policies.
review from
-
5,6
Pros: Pick up and drop off were reasonably efficient. Car was good and fairly new.
Cons: Explanations at pick up were rushed and a bit confusing eg re fuel payments. Little or no information in car re what to do if break down.
review from
-
3,6
Pros: Staff was friendly but we were quoted $376 online and ending up paying $607 !!!!
Cons: I should of paid my quoted price !!!!
review from
-
4,4
Pros: The staff was friendly and helpful and drop off/pick up was easy despite the fact that it was not at the airport.
Cons: First car they gave me was filthy and smelled like an ash tray. The second car they gave me was old and dented all over the place. Two warning lights were flashing and the tire pressure was low. Had to go to gas station first thing and pump up tires. Trunk was also broken with exposed wiring.
review from
-
4,4
Pros: Staff not helpful cars not available with reservations
Cons: Having vehicles available when you have reserved a vehicle
review from
-
2,0
Cons: Easily worst car rental place I have ever seen.
review from
-
2,0
Pros: nothing
Cons: they didn't honor my reservation
review from
-
2,0
Pros: NOTHING
Cons: THEY DID NOT HONOR THE RESERVATION!!!! WE WERE STUCK WITHOUT A CAR!!!
review from
-
2,0
Not what we expected....
Pros: We had a working vehicle that got us where we needed to go. And, due to the multiple dents and scratches, it did fit in with the local population.
Cons: The ad was for a convertible. There were no convertibles on the island at all --so that was misleading. We suspect the car had been totaled out by insurance due to the hurricane and was still be rented. The stains on the ceiling and seats on the interior were very suspicious for mold. The loose hubcap gave us sound effects throughout the trip. The broken tail lights, big dent in the back and multiple dents made it easy for us to not have to worry about damage to the car. The clearance was too low for most driveways in St. Thomas. They charged us for a full tank of gas even though we returned it full. And lastly, there was no way to contact Thrifty from the airport other than borrowing a phone from a local who had cell service. (Verizon does not work in the Islands). And then we waited 30 min for them to pick us up from the office less than a mile away.
review from
-
6,0
Long wait for the car
Cons: It took exceedingly long to get a shuttle and the phone numbers provided were not answered until after many calls. Explanation of what the optional insurance covered was extremely difficult to understand. They drive on the left so I opted to get coverage beyond my personal car insurance.
review from
-
2,0
Bait and switch advertising
Cons: I reserved a convertible for 497 thru the kayak site. My reservation was immediately switched to a compact car for twice the price. Great deal of aggravation trying to get what I had reserved and was not successful I will never use kayak, priceline or thrifty again due to clear unethical advertising and policies.
review from
Where can I find Thrifty hire cars in Saint Thomas Island?
15 Lindberg Bay, Thrifty car hire
Address
15 Lindberg BayPhone
+1 340 473 7410FAQs about hiring a car from Thrifty in Saint Thomas Island
How many car hire locations does Thrifty have in Saint Thomas Island?
Thrifty has 1 car hire location in Saint Thomas Island. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Cyril E King Airport (STT)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Cyril E King Airport (STT)?
Yes