Guest reviews
Overall rating
5,8
Okay
Based on 75 reviews
Cleanliness
5,8
Comfort
6,0
Pick-up/Drop-off
5,6
Value for money
5,8
Pros
"Helpful and very friendly staff!"
(in 1446 reviews)
"Helpful staff, quick and easy"
(in 207 reviews)
"Clean car and good value."
(in 241 reviews)
Cons
"Their customer service is horrible."
(in 194 reviews)
"Car smelled like smoke."
(in 302 reviews)
"They didn’t have any cars available."
(in 174 reviews)
Recent reviews
Traveller rating
10
9
16
9
13
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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2,0
Cons: They gave away the car before I could get there. Thrifty is a joke. I will never use them again!
review from
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10,0
Pros: Very friendly staff, easy and convenient location and shuttle service. Car was in good condition too.
Cons: The building is in a temporary location due to the hurricane.
review from
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8,0
Pros: Short shuttle ride to the rental facility, quick check in process
Cons: The car made noise at some RPM level (vibration). I notified the agent when I returned the vehicle but it did not seem to matter.
review from
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9,2
Cons: Had to take a shuttle across the street to airport, but no waiting coming or going so it was not a problem.
review from
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3,6
Pros: Staff was friendly enough.
Cons: Pick up experience was not good, car was poor. Mid day while all other rental companies were present with shuttles, we had to call to get picked up at airport. All was prepaid on credit card so expected to simply sign for car, decline insurance, load up and go. However, initial car provided was not in lot where we were told it was so 4 of us spent about 10 mins in mid day heat after long flight with zero assistance from Thrifty searching lot for the car...it was in a different part of lot, boxed in by another car, it had 2 flat tires so we had to switch cars. I did notice it had power convenience features but was significantly dinged and dented. Subsequent car had no power convenience features so manual windows and locks..locks was a pain since we had to continually remind each other to lock vehicle. Also car was severely under performing...major hesitation when stepping on gas, had a lot of trouble getting up hills on St. Thomas even when only a driver in car and I only weigh 190 lbs. This is not the quality of car that was advertised nor is it what I expect from Thrifty having used them for many years corporately.
review from
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5,6
Pros: Pick up and drop off were reasonably efficient. Car was good and fairly new.
Cons: Explanations at pick up were rushed and a bit confusing eg re fuel payments. Little or no information in car re what to do if break down.
review from
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3,6
Pros: Staff was friendly but we were quoted $376 online and ending up paying $607 !!!!
Cons: I should of paid my quoted price !!!!
review from
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10,0
Pros: Very friendly staff, easy pickup and drop off, located off airport but very close.
Cons: Better information about location of bus pickup.
review from
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8,0
Pros: Easy pick up and drop off
Cons: Condition of the car
review from
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4,4
Pros: The staff was friendly and helpful and drop off/pick up was easy despite the fact that it was not at the airport.
Cons: First car they gave me was filthy and smelled like an ash tray. The second car they gave me was old and dented all over the place. Two warning lights were flashing and the tire pressure was low. Had to go to gas station first thing and pump up tires. Trunk was also broken with exposed wiring.
review from
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4,4
Pros: Staff not helpful cars not available with reservations
Cons: Having vehicles available when you have reserved a vehicle
review from
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2,0
Cons: Easily worst car rental place I have ever seen.
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