Recent reviews
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10,0
Pros: What a great little car, Kia Rio that they rented me for 66 days. Easy to drive,(even while driving on left), The Back-up Camera was a great feature, easy to park and plenty of room in back seat & trunk.
Cons: Honestly, my whole experience with this rental was positive, just what one looks for in a rental car.+++++
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4,0
Pros: The staff at the counter was horrible. My reservation confirmed a 10am pick for 1 day. I was finally able to speak with Diane bout 11am or shortly after she mentioned that my reservation was canceled as a no show and I might not receive the type of vehicle I reserved bc they don’t have any cars.
Cons: I ended up getting a car after much scrutiny. My rental was checked out at 12:13 and bc I had to wait to show her my receipt that gas was purchased it increase the time of return to 2:13. Diane charged be an entire day.
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8,8
Cons: drop off could be better. not well organized
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5,6
Great people, substandard car
Pros: The people were awesome. Friendly & helpful.
Cons: The car rattled, and not just because of the pothole. Something was loose under the car. Rust, dings, both major and minor. Missing body parts (Passenger side mirror back piece missing) Little embarrassed to drive it.
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4,0
Cons: I paid for additional insurance on the car. When I got to the counter they already gave my car away and I had to wait for more than 20 minutes for them to come up with another car. I got in the car started to drive the check air pressure light came on. I got out of the car and checked tires, they seemed fine as far as air pressure. The next day before driving I inspected the tires they seemed full. A hour later I got a flat. Avis didn't want to come change tire, I guess it was't covered in the insurance. I took the car back to the airport they gave me a new tire. They wanted to know where the hub cap was? I had no idea it may have flown off car when I got a flat tire.
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8,0
Good service
Pros: Had a flat and they quickly plugged it and got us on our way
Cons: Rental car return confusing at STX. Not well marked
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4,8
Good for the island.
Pros: We liked that the car got us around the island. The AC was very good and it road well even though the island roads were still a mess from the hurricane.
Cons: We had to wait 90 min just to get a car at the airport even though we had a reservation. The car also had a foul smell of feet or B.O.
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10,0
St Croix trip
Pros: Very efficient -when you return car Avis drives you to airport check in with your luggage in car
Cons: No issues - great service!
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8,0
Pros: The quick ride to the airport. Reserving without having to pay up front.
Cons: Having to check-in & check-out standing in the heat.
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10,0
Great car and service
Pros: Avis did not have the small car we requested, so they kindly gave us a slightly larger car. The car was clean, worked great, and we had no problem or issue whatsoever. The Avis staff is very friendly and kind.
Cons: If you refill the gas, you are supposed to present a receipt from the gas station, or else pay a penalty of $15, which, as it turns out, would have been more than the fuel cost. However, Avis kindly never charged us the penalty.
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6,4
Did not have car we reserved
Pros: Drop off was fast. Once we got tbe right vehicle everything was fine.
Cons: They did not have the suv we reserved. We needed an suv for diving and driving in rainforest. They called and offered to bring the suv to us in 15min. I sat waiting for an hour and missed the sunset on the beach with my husband.
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10,0
Pros: What a great little car, Kia Rio that they rented me for 66 days. Easy to drive,(even while driving on left), The Back-up Camera was a great feature, easy to park and plenty of room in back seat & trunk.
Cons: Honestly, my whole experience with this rental was positive, just what one looks for in a rental car.+++++
review from
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8,8
Cons: drop off could be better. not well organized
review from
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10,0
St Croix trip
Pros: Very efficient -when you return car Avis drives you to airport check in with your luggage in car
Cons: No issues - great service!
review from
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10,0
Great car and service
Pros: Avis did not have the small car we requested, so they kindly gave us a slightly larger car. The car was clean, worked great, and we had no problem or issue whatsoever. The Avis staff is very friendly and kind.
Cons: If you refill the gas, you are supposed to present a receipt from the gas station, or else pay a penalty of $15, which, as it turns out, would have been more than the fuel cost. However, Avis kindly never charged us the penalty.
review from
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8,0
Good service
Pros: Had a flat and they quickly plugged it and got us on our way
Cons: Rental car return confusing at STX. Not well marked
review from
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8,0
Pros: The quick ride to the airport. Reserving without having to pay up front.
Cons: Having to check-in & check-out standing in the heat.
review from
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4,0
Pros: The staff at the counter was horrible. My reservation confirmed a 10am pick for 1 day. I was finally able to speak with Diane bout 11am or shortly after she mentioned that my reservation was canceled as a no show and I might not receive the type of vehicle I reserved bc they don’t have any cars.
Cons: I ended up getting a car after much scrutiny. My rental was checked out at 12:13 and bc I had to wait to show her my receipt that gas was purchased it increase the time of return to 2:13. Diane charged be an entire day.
review from
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5,6
Great people, substandard car
Pros: The people were awesome. Friendly & helpful.
Cons: The car rattled, and not just because of the pothole. Something was loose under the car. Rust, dings, both major and minor. Missing body parts (Passenger side mirror back piece missing) Little embarrassed to drive it.
review from
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4,0
Cons: I paid for additional insurance on the car. When I got to the counter they already gave my car away and I had to wait for more than 20 minutes for them to come up with another car. I got in the car started to drive the check air pressure light came on. I got out of the car and checked tires, they seemed fine as far as air pressure. The next day before driving I inspected the tires they seemed full. A hour later I got a flat. Avis didn't want to come change tire, I guess it was't covered in the insurance. I took the car back to the airport they gave me a new tire. They wanted to know where the hub cap was? I had no idea it may have flown off car when I got a flat tire.
review from
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4,8
Good for the island.
Pros: We liked that the car got us around the island. The AC was very good and it road well even though the island roads were still a mess from the hurricane.
Cons: We had to wait 90 min just to get a car at the airport even though we had a reservation. The car also had a foul smell of feet or B.O.
review from
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6,4
Did not have car we reserved
Pros: Drop off was fast. Once we got tbe right vehicle everything was fine.
Cons: They did not have the suv we reserved. We needed an suv for diving and driving in rainforest. They called and offered to bring the suv to us in 15min. I sat waiting for an hour and missed the sunset on the beach with my husband.
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