Car hire at Saint Thomas Island Cyril E King Airport

Car hire at Saint Thomas Island Cyril E King Airport

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Saint Thomas Island, U.S. Virgin Islands - Cyril E King
May 25 — Jun 1
Same drop-off
Saint Thomas Island, U.S. Virgin Islands - Cyril E King
Wed 25/5
Noon
Wed 1/6
Noon
Driver's age:

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Saint Thomas Island Cyril E King Airport car hire reviews and directory

Rated no. 1
Hertz
Best rated
6.7 Good (52 reviews)
1 location in Saint Thomas Island Cyril E King Airport
Hertz
Locations in Saint Thomas Island Cyril E King Airport
  • 7
  • 7
  • 6.7
  • 6.3
  • 6.6
Recent reviews
4.0 OkayNov 1 2021
When we picked up the car the attendant was very short with us and we could hardly follow what she was saying. This was the first time me and my new wife have ever rented a car and when she asked for us to pay we just used a debit card. We were than charged and extra 28 or so dollars a day because we didn't use a credit card, which wasn't mentioned until after she charged the card, and we weren't fully aware of this beforehand. We than asked her if we could switch our payment method to a credit card, which we had with us, to avoid the extra fee. She quickly and rudely respond that she couldn't do that for us since she already ran our card. Like I mentioned this was the first time we have ever rented a car and will likely be the last time we rent with Hertz unless we can somehow get this sorted out.
1.9 HorribleSep 7 2021
No vehicle available.
1.9 HorribleAug 9 2021
Sketchy. License operatoron island. Vehicle in terrible condition inside and out. Check maintenance light. On from pickup
2.0 MediocreJan 27 2020
I was never informed that the car couldn’t be taken to St John, where I was staying. That’s part of the Virgin Islands and a short ferry ride away. So I was denied rental upon arrival and then forced to find a very last minute rental from Another agency. Terrible service!
8.4 ExcellentAug 21 2019
The staff were very friendly and the pick up was easyReturning the car took a little longer than expected because the agent has to leave the desk and go inspect the car.
2.0 MediocreMar 5 2019
We prepaid for the car in St Thomas for a minivan that we were going to take to St John and have done this for years. The counter help said we couldn't take the car to St John and wouldn't offer us another car or refund our money. Had to go to Budget and get a 7 passenger vehicle at about $250 more.Hertz could have offered us a car, could have told us we can't take if off the island of St Thomas, or maybe offer to find a car from another company. Hertz also said since we made the reservation through Kayak it is not their problem. Any help Kayak?
4.4 OkayFeb 14 2019
I paid for a Jeep months before this trip and when we arrived they didn’t have any Jeeps at all. They said it’s either a Huyandi Sonata or nothing. They didn’t even offer to make up the price difference.
5.2 OkayJan 17 2019
The staff at pick up was super slow, almost rude. and of course extra charges. Always extra charges! Super annoying. I'm sure everyone has a bad day but after 13 hr flight I don't really want to be first in line and still take over an hour to pick up the dang car.It ended up costing me more then I thought I was paying. And it should be told when signing up that a second driver is way more money. I reserved it as it was a gift but then had to pay more for my husband to drive. They would exclude me.
10.0 ExcellentMar 16 2018
The staff was greatThe Jeep had very creaky brakes- probably from all f the mountain driving
8.4 ExcellentDec 11 2017
Service was good.The car was well maintained.They need to post a sign where the Hertz drop off area. I went to the airport and went to check out. I was directed to exit the airport and followed directions. A clearly marked sign would have saved me time and energy.
Rated no. 2
Budget
6.4 Good (74 reviews)
1 location in Saint Thomas Island Cyril E King Airport
Budget
Locations in Saint Thomas Island Cyril E King Airport
  • 6.6
  • 6.9
  • 6.4
  • 6.2
  • 6.1
Recent reviews
4.0 OkayMar 31 2022
Staff was friendly enough but not helpful. When we arrived there were people waiting for vehicles. Some were waiting 1/2 an hour or so. The check-in process was slow. Once assigned a car, you walk a while, self document damage and go. Our vehicle was badly damaged on all four bumpers. As we would drive and hear things rattling, we were sure a bumper would fall off. It didn't, but it wasn't at all good. The return process is not clear. There's no help. Limited signage. And this is a rental place inside the airport; typically a seamless process. The cost was a very poor value at about $150/ day for a Hyundai Elantra. Do not recommend.
10.0 ExcellentMar 14 2022
Five minute wait at Budget counter ok. Only Budget and Hertz have on site at Cyril King in St Thomas. Quick return. Just parked in budget stall and dropped off keys. JHD
3.9 MediocreAug 14 2021
Vehicle was damaged in multiple areas and took pictures of entire vehicle inside and outside due to threat by staff that if it was damaged or came with 1 mile less than a full tank of gas, I would be charged. I had bought the insurance at time of reservation and the insurance even said they might try to have me buy another insurance policy….which they pushed. So technically, I bought both the extra policy online and had my personal insurance policy which had rental car coverage but they wanted me to take another one out at the rental desk threatening me that if the vehicle was damaged in any way….my credit card would be charged the value of the vehicle. Between that and the gas statement…..they make a hard push to tack on extras. I did get gas 2 miles away and they did a checkin quickly and no additional charges so far on credit card.
2.0 MediocreJul 2 2021
I arrived to pick up my car and was told none were available. I was told that I could be placed on a waiting list behind approximately eight other customers and that they might have something available in 2 hours or that they could try for tomorrow.
2.0 MediocreJun 8 2021
The staff were generally rude to customers as a whole.We waited THREE hours in line to pick up our rental. Upon arrival at the desk, we were told that the rental was not in their system, that they were sold out, and that there was no car for us. We called the corporate line and were told that the rental was visible but the representative at the local St Thomas rental office declared that it had "not been ported over" to them and thus there was nothing they could do for us. We reserved the rental FIVE months in advance and were left stranded in an unknown place...with children. It wasn't a great start to our much needed vacation.
6.0 GoodMay 21 2021
Staff wasn’t so friendly took an hour and a half to get vehicle.Staff attitude
10.0 ExcellentMay 10 2021
Friendly staff, 20 second dropoff! So easyGreat vehicle, but pricey at $150 per day.
6.0 GoodMar 29 2021
Took two hours to get a car. I did get a free upgrade though... but not worth two hours!
4.0 OkayMar 20 2021
Drop off was easy. I just pulled it into a space and dropped the keys at the rental desk inside the airport.Lots of things could be improved. I reserved the car 3 weeks in advance, and had to wait an hour past the reserved pick-up time to get keys. The excuse was "we're busy." Five minutes after leaving the rental lot, various warning lights came on and remained on/off throughout our week rental. Car could have been cleaner too.
4.0 OkayFeb 14 2021
They were nice on the phone and in the end I forgot my wallet and the called us just in time.We call to ask about car seats, they said they take care of it. We arrived an hour earlier, se we talked about the car seats again and waited for our allotted time because there were no other cars, no problem there, the problem is that even when we showed an hour later the car was ready they dumped the car seats on us not on the car, and they knew is was 3 car seats, so that's all the luggage, all 3 kids and all 3 car seats, and if we're paying to use the car seats we do expect to see the car seats in the car not at the window, we have rented cars everywhere domestically and abroad amd that's the first time we have to pay, install and carry car seats.
Rated no. 3
Thrifty
6 Good (58 reviews)
1 location in Saint Thomas Island Cyril E King Airport
Thrifty
Locations in Saint Thomas Island Cyril E King Airport
  • 6
  • 6
  • 6.1
  • 5.9
  • 5.9
Recent reviews
2.0 MediocreMar 3 2022
When I went to pick up the car at 12.30 the girl informed me that they did not have the car I booked. They made me upgrade at a cost of an extra $60. The car had dents and scratches all over which had very bad repairs done to it and the interior was worn and centre console was peeling really badly. $340 for a two day hire of a vehicle of that standard ian highway robbery. On returning the car I was met with this old very angry and very rude woman shouting at me because I stopped for instructions in the wrong spot. After completing the return of the car I asked to be dropped at the marina which is a little further than the airport I was met with extreme hostility and told no way are we dropping you off there you can get a ride to the airport and get a taxi. This woman needs to not deal with customers as having an angry rude person is not good for business and for that reason we will never ever use them again EVER. -10 out of 10.
10.0 ExcellentFeb 13 2022
Our standardized car was a Nissan Sentra. It was difficult for me to enter and to drive. I am 5'10".
6.0 GoodNov 30 2021
I like the shuttle guy he was very polite. However, I wasn’t aware I needed to call a shuttle to pick me up. The car had so many scratches and dents on it. The rental people weren’t friendly or informative. Would never utilize this place over an on site at the airport again.
6.0 GoodNov 13 2021
We rented a vehicle from thirty in st thomas. We were proved with a Ford Focus that had significant dents and about 28k miles on it. It also had not been cleaned, lots of stains on the seats. The low tire sensor also came on during rental. While I’ve learned not to expect a lot with rental vehicles when traveling to various islands, this one was exceptionally sub par. Shuttle drivers were pleasant and conversational.
10.0 ExcellentFeb 19 2020
Very friendly staff, easy and convenient location and shuttle service. Car was in good condition too.The building is in a temporary location due to the hurricane.
8.0 ExcellentJan 1 2020
Short shuttle ride to the rental facility, quick check in processThe car made noise at some RPM level (vibration). I notified the agent when I returned the vehicle but it did not seem to matter.
9.2 ExcellentDec 2 2019
Had to take a shuttle across the street to airport, but no waiting coming or going so it was not a problem.
3.6 MediocreNov 3 2019
Staff was friendly enough.Pick up experience was not good, car was poor. Mid day while all other rental companies were present with shuttles, we had to call to get picked up at airport. All was prepaid on credit card so expected to simply sign for car, decline insurance, load up and go. However, initial car provided was not in lot where we were told it was so 4 of us spent about 10 mins in mid day heat after long flight with zero assistance from Thrifty searching lot for the car...it was in a different part of lot, boxed in by another car, it had 2 flat tires so we had to switch cars. I did notice it had power convenience features but was significantly dinged and dented. Subsequent car had no power convenience features so manual windows and locks..locks was a pain since we had to continually remind each other to lock vehicle. Also car was severely under performing...major hesitation when stepping on gas, had a lot of trouble getting up hills on St. Thomas even when only a driver in car and I only weigh 190 lbs. This is not the quality of car that was advertised nor is it what I expect from Thrifty having used them for many years corporately.
5.6 OkayOct 8 2019
Pick up and drop off were reasonably efficient. Car was good and fairly new.Explanations at pick up were rushed and a bit confusing eg re fuel payments. Little or no information in car re what to do if break down.
3.6 MediocreSep 22 2019
Staff was friendly but we were quoted $376 online and ending up paying $607 !!!!I should of paid my quoted price !!!!
Rated no. 4
Dollar
5.8 Okay (50 reviews)
1 location in Saint Thomas Island Cyril E King Airport
Dollar
Locations in Saint Thomas Island Cyril E King Airport
  • 5.9
  • 6.1
  • 5.8
  • 5.5
  • 5.9
Recent reviews
4.0 OkayMar 23 2022
Would not rent from this company again.
2.0 MediocreMar 4 2022
Online said there was a car available and said we had rented it. In actuality, they had no cars available.
8.0 ExcellentJan 26 2022
I asked to have the car an extra 2hours after renting it for 12 days, but that was extremely expensive.
1.9 HorribleSep 27 2021
Took over an hour to get our car. Then we had to walk A very long ways to find the car. No instructions or signs for returning the car. Had to walk a very long way to "check out" the car has to wait in line over an hour and almost missed our flight.
3.9 MediocreAug 26 2021
Car was low on air, one tire. Bringing to their attention, they over pumped it. Now the fronts were 39 each, and the backs, while originally 20 and 51, were now 49 and 51 -- pumped with no gauge. It worked for the one day I had it, and returned it from 49 down to 41. It had a leak, that I believe they were aware of, and sent us off with a stop-gap measure. Moreover, though I had purchased the Kayak-offered Allianz insurance, I was asked to digitally sign the rental agreement, and "give me your initials here" twice. One was for insurance, for which I have now double-paid. Foul. I won't rent from them again. This was my first experience on the island, and it was not a positive one.
7.6 GoodJan 2 2020
The minivan was in very good condition compared to others we’ve rented on St Thomas.When I called to confirm the rental, they couldn’t guarantee that I would actually get a minivan, even though I had reserved and needed one for my large family. Ultimately, I did get a minivan, but not being guaranteed added to the stress.
6.0 GoodJun 9 2019
We liked the speediness of getting and returning and shuttle service.The condition of the car. Very beat up. We rented a full size vehicle but it did not look or seem like a full size. It seemed small to intermediate but definitely not full size so it was not what we expected for paying $325.00 plus taxes.
2.0 MediocreFeb 12 2019
Off airport location which is not on their website. I did not like one thing about Dollar and will never rent from them again. Long wait for car and longer wait to drop off. I did not get the size car I rented.EVERYTHING
2.0 MediocreJan 25 2019
Hold cars when people reserve in advance.
2.0 MediocreOct 14 2018
I purchased the rental based on it being advertised as a convertible.The whole experience was terrible...The employee laughed when I told her I rented a convertible. It’s what I paid for but after she was done laughing she said she didn’t have any. This was false advertisement at its best. The car I received was beat up and smelled like it had been smoked in plenty. The whole experience was terrible.
Rated no. 5
Avis
5.3 Okay (43 reviews)
1 location in Saint Thomas Island Cyril E King Airport
Avis
Locations in Saint Thomas Island Cyril E King Airport
  • 6.3
  • 6.4
  • 5.2
  • 4.9
  • 5.7
Recent reviews
2.0 MediocreApr 9 2022
Our pickup was a disaster. We had a 1pm pickup and didn’t get our car until after 5. We checked in and were told they would call when the car is ready and someone would bring it around curbside. We waited 45 minutes and no call. We watched others check in and get their car before us. We asked the Avis representative and they said we had three in front of us. We waited 30 minutes and went back up. They said maybe another 20 minutes. We went back up after 30 minutes and she said to go talk to the manager at Budget next door. We were one of the last people in the airport waiting in our car. Finally they gave us keys and told us to walk up the hill and get our own car. We pulled all of our luggage up the hill and the stairs and got our car. Worst pickup experience I have ever had. Never again.
2.0 MediocreMar 27 2022
Don’t rent from here. Had to wait 5 hours at the airport for car to be ready. Finally got one that was dirty and had engine warning lights on.
2.0 MediocreMar 21 2022
We waited 2 1/2 hours for a car. There were none. It was a fiasco at the airport. This rental was arranged long ago. The car was not cleaned well when we finally received it. We arrived in daylight and got the car at dusk and it was not easy to drive to our destination. A voucher for future use is respectfully requested. This is not the Avis standard that we are accustomed to. Frank Lofaro Reston VA
2.0 MediocreFeb 25 2022
No car was available when we arrived. So rental did NOThappen. Terrible
2.0 MediocreFeb 21 2022
Worst experience ever!!! Had a reservation for over 4 months. When we got to the counter the line was not moving and the couple up front were pissed. After standing there with everyone else for 30 mins I finally walked up to the counter to find out why the line hadn’t moved. THEY HAD NO CARS!! At first they acted like they would in about an hour. Finally someone else at the counter informed the line that when cars came available in the next 48 hours they would call. We left and booked a car somewhere else. It’s now been 11 days and still no call from Avis. Will never rent from Avis again because apparently you can’t
2.0 MediocreFeb 2 2022
ONE OF TIRES HAD SLOW LEAK, HAD TO PUT AIR IN TIRE EVERY OTHER DAY, ANOTHER VEHICLE WAS NOT AVAILABLE. VERY INCONVENIENT.
2.0 MediocreJan 23 2022
Booked our vehicle one month out. At pickup was told it would be one hour wait! Someone else waiting asked us what we were told. He said they were told 45 minutes (45 minutes ago). We cancelled because we would have missed the last car ferry to St John. So stressful… never again!!!!
8.0 ExcellentJan 7 2022
Renting at St.Thomas airport can always be a problem, regardless of the rental agency. Seems like cars available is always an issue. Though we had made our reservations more than 3 months ago, we still had to wait more than an hour because there were not enough cars available when we arrived. When the car came, it had only 1/8 tank of gas, which caused problems later when the bill was settled as the note about the gas being only 1/8 did not get entered. However, other than that the rental went well, and the agents at the desk were helpful and courteous. When I checked in the car, the agent was very helpful in resolving the gas issue, and the bill was settled properly. We would rent with Avis there again.
4.0 OkayDec 29 2021
Filthy windows in the inside made for dangerous driving. Instructions at the counter for pickup were not clear nor was pre inspection of vehicle
2.0 MediocreDec 26 2021
Had to wait over four hours for the car. The rented vehicle was never available, so had to accept a substitute. Entirely awful experience.
Rated no. 6
Economy Rent a Car
5.5 Okay (15 reviews)
1 location in Saint Thomas Island Cyril E King Airport
Economy Rent a Car
Locations in Saint Thomas Island Cyril E King Airport
  • 5.6
  • 5.6
  • 5.6
  • 5.4
  • 5.3
Recent reviews
2.0 MediocreJan 9 2022
Was given an old car with multiple dents/scratchers and poorly performed body work. Had to come back 5 min later because rear tire was half way flat, which they inflated and it was ok. On day 3 out of 4 day rental during the trip to Walgreens the battery died. When I called for help at the provided number and gave my location I was told the help is coming in 30 min. When nobody showed up in 30 min and I called the same number I was given ridiculous excuses that they could not reach me since they didn't have my number. At this point its late at night, we left the cars with the keys in the parking lot and took taxi home. The next day when I called they said they got the car but so far refused to compensate me for one day missed rental. It will likely escalate to a credit card dispute. Will never rent from them again.
2.0 MediocreJan 1 2022
Landed in St Thomas and after waiting in line for Covid and getting luggage called Economy to learn that they had given away my car because I was past 60 minute reservation time. Poor experience.
2.0 MediocreDec 28 2021
We were surprised to see what they are renting out to people. There were scratches dents and scapes peeling paint and the rear view mirror fell off. When the rental agent handed us the keys she said be gentle with your opinion of our rentals. Was embarrassed to drive it - but later we saw many like cars on the island. We asked about an upgrade- one wiithout all the dents and scratches was $500 a day. The one we rented was $120 a day. Did anyone else have similar experience?
2.0 MediocreDec 18 2021
Bad experience. Ended up without a car for the week since insurance. Was not provided as it indicated in the ad and economy nor kayak did not sell insurance. I was told to go buy my own insurance. WTF
2.0 MediocreJul 29 2017
Vehicle looked like it had been through a demo derby, scratches and dents everywhere.
2.8 MediocreMay 7 2017
, car not clean was charged $24 as a pickup and drop-off service to the airport the car was in poor condition lots of scratches in chips and cracks in the body work charge the $200 deposit fee up front it was not located at the airport and get I was charged to be picked up and to be taken back to the airport
2.0 MediocreJan 16 2017
Horrible ExperienceAbsolutely nothing.Car was in poor condition. They accused us of losing a hubcap and are tying to charge us for it. Gave us the car with only three quarters full of gas but made us return it filled. Check engine light was on. Tires were completely bald. Hubcap and gas cap door were missing. Car felt unsafe to drive so I returned it early and am asking for a complete refund. Customer service was unfriendly and unhelpful. Also the location was so hard to find and there was no number to call to get the shuttle to pick me up at the airport, had to take a cab. Then they tried to charge more because I didn't "come from the airport". NEVER use this company. I rent cars all the time and I have never experienced something like this.
10.0 ExcellentDec 4 2016
ExcellentGreat, fast service with a very helpful staff and a free car model upgrade.The location is not at the airport, but the had a shuttle.
10.0 ExcellentOct 24 2016
Fast and courteous serviceThere was nothing to dislike
10.0 ExcellentOct 19 2016
Excellent customer service and positive "can do" aI had an early flight on the 18th and they met me 1.5 hours earlier (06:30) prior to opening (0800) in order to accommodate my schedule. They unsolicited a call to me to coordinate an early meeting to turn the car in and give me a ride to the Airport. Excellent customer service !
292 travellers who hired a car in Saint Thomas Island Cyril E King Airport gave the car agency they used an average rating of 6,1

Car rental locations at Saint Thomas Island Cyril E King Airport

Good to know

Most popular car type

Mini

Top tips for hiring a car at Saint Thomas Island Cyril E King Airport

  • Among the advantages of getting a car rental at Saint Thomas Island Cyril E King Airport (STT) is that you can hit the ground running to your preferred destination as soon as you disembark your flight, saving you time. Moreover, a Saint Thomas Island Cyril E King Airport car rental will offer you the convenience to extensively explore Saint Thomas, allowing you the flexibility and freedom to choose your schedule and destination. Moreover, with a rental car, you have a space for an extra person since you have the option of choosing a car that you prefer.
  • Getting a car rental at Saint Thomas Island Cyril E King Airport is straightforward and quick since the car rental counters are located within the airport's terminal.  You can also book a reservation online to find the best deal available for the wide selection of cars available, from luxury to short-term rentals. Before signing the car rental agreement, ensure to check the vehicle properly. You wouldn't want to be held responsible for any damage that has already occurred. Also, have each ding, scrape, or damage you find signed off on by an employee.
  • When returning your car rental at Saint Thomas Island Cyril E King Airport, ensure you drop off the rental car on time to avoid additional charges. If you realize you might be late, notify the rental agency ahead of time. Also, inspect the vehicle with the assistance of the agency staff to ensure there are no new damages. As confirmation of its condition, you can snap photographs of the returned car. Request a copy of the final condition report, which you should retain until you've received your credit card statement in case unexpected charges show up.
  • Getting around Saint Thomas Island is relatively easy, so you will not have any difficulties dropping off or picking a car rental at Saint Thomas Island Cyril E King Airport. However, there is heavy traffic at cruise ship loading or unloading times. You should therefore avoid getting or returning your car rental at the airport during these periods.
  • Book your car hire at Saint Thomas Island Cyril E King Airport at least 5 weeks before your trip in order to get a below-average price

FAQs about hiring a car at Saint Thomas Island Cyril E King Airport