10.0 ExcellentJan 31 2020
Pros: What a great little car, Kia Rio that they rented me for 66 days. Easy to drive,(even while driving on left), The Back-up Camera was a great feature, easy to park and plenty of room in back seat & trunk.Cons: Honestly, my whole experience with this rental was positive, just what one looks for in a rental car.+++++
2.0 MediocreDec 16 2019
Pros: NothingCons: The car was not available when I arrived. I never rented it
2.8 MediocreNov 24 2019
Pros: staff was courteous but for some reason me and my wife had to hop on a $10 each taxi to get a ride from the airport to another Avis location to pick up the car. So extra $20. They did not provide a courtesy shuttle.Cons: What could be better? Well for one - a courtesy shuttle or have the car available at the Avis location at the airport. 2 - not give me a car that had a scratch or a dent on EVERY panel. and 3 - not give me a car with a BULLET HOLE on the top of the roof. Yep. We had the most gangsta car rental on the island.
2.0 MediocreOct 6 2019
Pros: Nothing since they didn’t honor my reservation despite confirming it 4 days prior to traveling traveling. Further, no one even offered any help finding another car.Cons: Starting with don’t overbook, Avis should at least pay a penalty to confirmed renters if they cannot fulfill their obligations
4.0 OkayFeb 24 2019
Pros: The staff at the counter was horrible. My reservation confirmed a 10am pick for 1 day. I was finally able to speak with Diane bout 11am or shortly after she mentioned that my reservation was canceled as a no show and I might not receive the type of vehicle I reserved bc they don’t have any cars.Cons: I ended up getting a car after much scrutiny. My rental was checked out at 12:13 and bc I had to wait to show her my receipt that gas was purchased it increase the time of return to 2:13. Diane charged be an entire day.
8.8 ExcellentFeb 23 2019
Cons: drop off could be better. not well organized
5.2 OkayJul 15 2018
Rental car disaster in paradise...Pros: I did like that the car was clean, it was the car I reserved.Cons: Avis did not have my car! I land on an island and now I am stranded at the airport with no car, Avis tells me its Kayak's fault, and Kayak's office was closed. NO one was willing to help me on either side. I had to take a cab to the airport and come back the next day to the same location to get a car that was already there. It was bad, I had to spend my first 2 days of vacation dealing with this rental car reservation. No thanks AVIS or Kayak.
5.6 OkayApr 25 2018
Great people, substandard carPros: The people were awesome. Friendly & helpful.Cons: The car rattled, and not just because of the pothole. Something was loose under the car. Rust, dings, both major and minor. Missing body parts (Passenger side mirror back piece missing) Little embarrassed to drive it.
4.0 OkayApr 3 2018
Cons: I paid for additional insurance on the car. When I got to the counter they already gave my car away and I had to wait for more than 20 minutes for them to come up with another car. I got in the car started to drive the check air pressure light came on. I got out of the car and checked tires, they seemed fine as far as air pressure. The next day before driving I inspected the tires they seemed full. A hour later I got a flat. Avis didn't want to come change tire, I guess it was't covered in the insurance. I took the car back to the airport they gave me a new tire. They wanted to know where the hub cap was? I had no idea it may have flown off car when I got a flat tire.
8.0 ExcellentFeb 25 2018
Good servicePros: Had a flat and they quickly plugged it and got us on our wayCons: Rental car return confusing at STX. Not well marked