Book Thrifty car hires in Allentown

Pros: The pick up was fine. There was no line and the counter agent was nice.

Cons: The drop off was not ideal. There was no sign for Thrifty at the Philly airport. I happened to see some Thrifty vans parked in the parking lot of an office with a Dollar sign. My husband hopped out of the car and went into the building to ask if it was also where we should return a Thrifty rental. If he hadn't done that, we probably would have been circling the airport for awhile. Long story short, there should be better signage. In addition, an agent normally comes out to check in the car. I actually had to go inside the office to ask for someone to check in the car. It's not that big of a deal but it's nice when someone comes out - takes a bit off the stress of returning a car and catching a flight.

Pros: Staff at pickup were friendly. The 1st car chosen was all dented and scratched and windshield broken. Ac didn’t work. Wasted an hour going back and forth to get another car. Check your cars prior. Drop off SUCKED

Cons: Your drop off instructions. Easy way to get a hold of someone besides the 800 number. Very upset

Bald Tires

Pros: I can’t really complain about the rate. It was quite affordable.

Cons: Even if you are paying a good rate, you should expect that the car would at least be safe. The front tires had NO tread left and i was having to drive in the rain! Every time I would start from a stop the tires would spin out!!! Yikes! And when breaking the antilock breaks would engage. Definitely one of the scariest drives I’ve driven!!! Also, I had no idea that the location was NOT on airport like all of the other locations! Someone should apprise you of this so you don’t miss your flight!!!

Ended up cancelling

Pros: Pick up area was clean (but it was an airport after all)

Cons: Staff member was rude, unhelpful and obviously didn't like her job. We cancelled on the spot. After we cancelled the next person in line asked do they have any available cars and she almost shouted NO!

Customer service

Pros: Young lady at counter was great

Cons: Getting a hold of someone to extend rental and to speak about other details was horrible