Pros: Pick-up was fast and friendly. Great car and no issues returning.
Cons: Car prices are high, but with the rental car shortage, pretty much all companies are charging more.
Pros: I honestly didn’t like any of my experience at all. Drop off was quick but the employee working the drop off area was rude and seemed uninterested in his job/customer satisfaction.
Cons: I usually rent through Turo. I broke my own rule and booked with Sixt/through a rental car company for the first time in a long stretch. I booked a luxury SUV through Expedia for $1000. When I got to the counter I was downgraded to an Equinox for over $1600, $1800 held on my card. I was told that the manager would give me a generous discount “no less than 15%” and three days later I received an email showing a 10%discount. I was assured that this car had a sunroof and had lots of additional features. It was like driving a tin can. The car rattled when operated, seats were uncomfortable, and the car smelled so badly of cigarettes I ended up going back to the airport mid trip to turn it in early. Before doing so I spent 30 minutes on the phone trying to get an answer from Sixt re whether I would be reimbursed. This was after sending an email without response and engaging in a live chat without a clear answer. After all of that I was told I had to call Expedia for the answer bc I booked with them. I called them. The rep said “we’re not allowed to promise refunds anymore, it’s up to Sixt. Do basically I just returned the car and prayed I would be credited for my unused days. I ended up renting a BMW X5 for far less and will not make the mistake of booking through Sixt again.
Pros: Staff on picking up and dropping off were professional and friendly.
Pros: yes; no problem; drop off very easy; helpful attendant at drop off.
Cons: Was a little confused as had to drop off passenger before picking up and dropping off car. Instructions good for dropping off only
Pros: Easy pick up AND drop off.
Cons: Don’t like the car “bait and switch”-really should be reviewed legally-signed up for Jeep Cherokee or similar-found out they haven’t had a Jeep Cherokee in months and never more than two
Pros: Short Line!!!! Great Car.
Cons: Long bus ride
Pros: Friendly service, easy pickup and return
Pros: We saw long lines at the other rental counters and were pleased to see no line at Sixt. My wife and I were the only ones at the counter and there were two agents.
Cons: Can't think of anything.
Pros: tried to something I didn't need, don't like that. Toyota Camry was nice.
Cons: having vehicles ready and have more signage as to where to go to get out of the facility.
Pros: The person at the counter at the time of rental was pleasant & we also spoke with the Regional, who was nice, but unfortunately it all went downhill after that.
Cons: Car was not clean and the car seat we rented was not clean and didn’t appear to be safe. It was impossible trying to reach someone at the counter during our rental. Emailed them to express my disappointment and awaiting a response back.
Pros: The staff seemed annoyed when we were intially had questions regarding the vehicle and how to operate it.
Cons: It would of been helpful if the attendednt walked us to the car and explained a couple of details like how to pair to the car that we got.
Pros: Staff was friendly and easy to work with.
Pros: Drop off and pickup easy
Cons: A Toyata Camry is not full size! Tried to upgrade us for $30 a day! No way!
Pros: Fast, fast, fast. Professional, with nice cars.
Cons: If it would’ve been verbalized that we would be charged an extra $107 for 2 drivers. We provided our drivers licenses when asked, but didn’t realize we we’re agreeing to pay an additional amount by providing both licenses. Other than that, it was a great experience.
Pros: The staff at the rental car counter were very friendly and helpful.
Cons: They seemed to be understaffed in the vehicle sign in/sign out area...only one staffer on hand to manage all vehicle sign outs and sign ins.
Cons: All excellent
Cons: We went in, a tall family, and asked about the car we rented. She was quick to say you needed to upgrade, you all wont fit in that one, and we believed her.Then when we actually saw the vehicals and all came to conclusion we would have been ok. Felt more about the money then the service.
Pros: Extremely friendly at both locations. Phoenix and Minneapilis
Cons: nothing. ..will seek out Sixt again
Pros: The agent at the counter and other staff were wonderful. Everyone was pleasant and cheerful. Beyond that, this experience was terrible.
Cons: More than a hundred dollars a day for a Toyota Corolla is ridiculous. I believed I had signed up for a standard or full sized car, but was given a low end economy car. And the additional daily fee for both my wife and I to be listed as drivers is beyond price gouging. I am very unhappy with Sixt and Kayak and I will never use either company again.
Pros: The staff was super-friendly. The whole process from start to finish was easy.
Cons: It would have been great if I could have avoided the rental counter altogether and gone straight to my car. Other rental car agencies offer this service -- why not Sixt? Although my time at the counter wasn't bad, had there been a longer line, it would have been a much less desirable experience.
Pros: Fast pickup line.
Cons: It was good.
Pros: We loved the Chrysler minivan! It made our travels with young kids so convenient and so easy.
Pros: Pick up was simple and fast, even in the middle of Spring Break in Phoenix on Saturday. While other rental companies had very long lines, Sixt was fully staffed and moved us through very quickly. Car was ready as well. Every Sixt employee we encountered was friendly and helpful. Thank you!
Pros: Unprofessional all around.
Cons: Have a clean vehicle to start with...
Cons: I was charged $200 in extras at pickup, after prepaying through Kayak.
Pros: Staff was friendly and helpful and the drop-off was very easy.
Cons: Very expensive.
Pros: Staff was friendly and accommodating. Car was clean. Got through checkout quickly
Cons: Was nice
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Sixt has 1 car hire location in Phoenix. Take a look at our Sixt hire location map to find the best car hires near you.