6.0
The positives were: a decent car. A reasonable price (before insurance). A simple and fast returns process. Free airport transfers. The negatives were: a really long wait to collect the car due to a significant queue. Very high and unavoidable insurance rates ($45 per day).Reviewed Aug 5 2026
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2.0
I had a disappointing experience with this car rental company. I rented a small Kia for only about 7 hours, but I was required to provide a CAD 1,500 deposit/hold, which felt very high for such a short rental. The deposit was also not returned immediately. When I called after 3 days, I was told it could take around 10 to 15 business days, which can be up to about 2 to 3 weeks. I feel this is too long and should have been clearly explained before I signed the rental agreement. At pickup, I had to wait more than 45 minutes while standing, and after that I felt rushed to sign the contract without a clear explanation of the conditions, including the deposit return timeline. I also found a few water bottles left in the trunk and had to dispose of them myself. Overall, the process felt poorly explained and unprofessional. Based on this experience, I would be hesitant to use this company again.Reviewed Jul 9 2026
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6.0
The rentals are cheap, so don’t expect Tier 1 cars or overall service. They will also hold $1500 deposit on your credit card, 5-7 business days as per the contract, but it’s been 12 business days I still don’t have a refund. I have a second rental with them at 5 business days and that’s a $3,000 being held on my card. Just be aware.Reviewed Apr 28 2026
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2.0
Called numerous times each time was told a shuttle was on the way and it would be 10-15 minutes. Waited 55 minutes because the dispatch never actually sent the driver until my third call.Reviewed Jul 16 2025
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10.0
Great customer service and care.Reviewed Jun 23 2025
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10.0
The staff had a bit of misunderstanding with the model but it was shorted out promptly.Reviewed Apr 30 2025
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10.0
pick up ease, shuttle from airport easy to find, helpful employeesReviewed Mar 18 2025
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2.0
They stole my credit card information and I had to cancel my card when the fraud department called me with over $2000 of unauthorized purchases from several online stores. They are crooks.Reviewed Dec 6 2024
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10.0
I love renting from Routes. Their service is impeccable. Their staff always goes above and beyond to ensure my rental is convenient. Appreciate the free shuttle from and back to the airport. I am willing to pay a little more for their GREAT serviceReviewed Jun 25 2024
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10.0
Staff was friendly, they even upgraded my vehicle for no extra cost. Shuttle to the airport was very helpful when we dropped the car off as well.Reviewed Jun 24 2024
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10.0
I would use them again.Reviewed Jun 23 2024
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10.0
Very goodReviewed Jun 22 2024
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