Book Routes Car & Truck Rentals hire cars in Richmond

Richmond, BC, Canada
Oct 2 — Oct 9
Richmond, BC, Canada
Sat 2/10
Sat 9/10
Driver's age:


""Other than that,e.""(in 2 reviews)
"Yes friendly & helpful."(in 37 reviews)
"Drop off n simple."(in 3 reviews)


" them again!"(in 9 reviews)
"Worst "(in 9 reviews)
"AVOID this rental ."(in 33 reviews)

Reviews for Routes Car & Truck Rentals in Richmond

Overall rating7.0 GoodBased on 46 reviews
Value for money

Recent reviews

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Please stop promoting this rental car companyPros:Nothing. This is a shoddy, poorly run operation.Cons:The facilities are a tiny trailer, the lines are long with over an hour wait, the company is understaffed, the experience is stressful, and I am concerned that even though I opted to rent elsewhere I will still be charged. Customers all around were calling taxis to rent elsewhere. I am apalled that kayak promotes this company. I will certainly question any travel recommendations from kayak. You are dramatically damaging your credibility by including this company in your portfolio. You should cease your business relationship with them immediately. I believed that because Routes was listed on kayak that they met a baseline of functionality and service. Instead my time was wasted.Reviewed Jun 26 2018
review fromkayak
Didnt honor reservation, zero attempt at helping usPros:Shuttle driver was pleasant during the drive.Cons:Landed at YVR after an international flight, took the shuttle and waited in a very slow-moving line. Finally spoke to someone about our reservation and we were told that my Visa debit card (used to make the reservation) would not be valid for payment - only Visa credit cards were accepted. They also would not accept my Discover card, and since my girlfriend didn't qualify as the primary driver they wouldn't take her Visa credit card either. We didn't understand why they wouldn't accept her card even if she wasn't driving, but were told "it's company policy." We explained that we had just flown in from the US and would be stranded without a car if they didn't honor our reservation, and were asked if we wanted a ride back to the airport. No suggestions, no offer to call anyone to see what could be done, just basically told us to leave. I tried to go back inside to ask more questions but was completely ignored. Since it was a busy holiday weekend, ended up having to pay almost double elsewhere for a last minute reservation. Nice company policy, you just told a $400 reservation to walk out the door. Hope that works out for you.Reviewed Aug 28 2017
review fromkayak
Great value and cleanlinessPros:I was very happy with the rental car and the simple process for booking and picking up. When we dropped off, we were given a quick shuttle to the airport which was very helpful and made the trip much less stressful. The staff were pleasant and the car was very clean and a new model.Cons:The location of the rental company is 3 stops from the airport. So, after a long flight, it was a bit tiring to get there but I could have called for a shuttle. Overall. A really great experience!!Reviewed Jul 2 2018
review fromkayak
Pros:Friendly staffReviewed Mar 12 2019
review fromkayak
Pros:Staff is ok. They try to up sell yoyCons:They are off airport which is really not worth the head ache. The shuttle took forever to come... wasted an hour waiting. Then when I returned it , it was early and they were not open. Not shuttle. Had to walk in the rain. Next time I'll rent at an airport locationReviewed Feb 4 2019
review fromkayak
Cons:Rented a car on Sunday and was supposed to return on tues. Needed an extention and was told to book online. Booked online and returned on tues to return and pick up another rental. I was denied so I walked down the street and rented from Enterprise. The employee also lied to my face.Reviewed Apr 3 2019
review fromkayak
Pros:Wonderful staff. Speedy Service.Reviewed Dec 15 2017
review fromkayak
Pros:The car is nice and new.Cons:The waiting time for the shuttle was a bit longer than expected.Reviewed Apr 5 2018
review fromkayak
JankyPros:Brand new vehicle.Cons:Pick up and drop off are terrible: inconvenient and very janky.Reviewed Mar 7 2018
review fromkayak
TerribleCons:They were closed when I arrived close to my scheduled time. My plane was 20 minute I needed to make other arrangements.Reviewed Jul 3 2018
review fromkayak
Pros:Price and vehicle type.Cons:somewhat understaffedReviewed Apr 1 2018
review fromkayak
Pros:Very helpful staff and a great vehicle for our tripReviewed Feb 23 2018
review fromkayak

Where can I find Routes Car & Truck Rentals hire cars in Richmond?

9200 Bridgeport Road, Routes Car & Truck Rentals car hires


9200 Bridgeport Road


+1 604 370 4445

Good to know

Most popular location

9200 Bridgeport Road

Most popular car type


Top tips for hiring a car from Routes Car & Truck Rentals in Richmond

  • Intermediate car hires from Routes Car & Truck Rentals in Richmond are around 12% cheaper than other car types, on average

FAQs about hiring a car from Routes Car & Truck Rentals in Richmond

  • Intermediate (Hyundai Elantra or similar) is the most frequently booked car hire type from Routes Car & Truck Rentals in Richmond.

  • Routes Car & Truck Rentals has 1 car hire location in Richmond. Take a look at our Routes Car & Truck Rentals hire location map to find the best car hires near you.

  • No (according to our data)

  • Yes