Guest reviews
Overall rating
7,4
Good
Based on 4 759 reviews
Cleanliness
8,0
Comfort
7,8
Pick-up/Drop-off
7,2
Value for money
6,8
Recent reviews
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Find reviews that mention:
customer service
pick up the car
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car was clean
great car
car available
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easy drop
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long line
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great experience
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8,0
Pros: Cars what I prefer
Cons: quick work in resection
review from
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5,2
Pros: Car was excellent.
Cons: Car not inspected at pickup. At return, AFTER the attendant signed return confirmation, he identified a trivial crack in the windshield. Office did not have a clearly identified place or method for handling returns quickly. They wanted us to fill out redundant info. Another man had same issues.
review from
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9,6
Pros: Easy pick up and drop off. Actually at the airport, NO SHUTTLE REQUIRED!
review from
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8,0
Pros: Overall the process was decent. Easy to receive and drop off vehicle.
Cons: Lines are too long. Also, CC bill was US $17 higher than I thought. I called the 800 and Rick told me it was extra charge to add another driver (didn't need it, just a precaution). I always read the contract on big ticket items, but a car rental??? I should have been told up front.
review from
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8,0
Pros: Inside airport and they were more professional than their competitors
Cons: Better car selection
review from
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7,2
Pros: If you don’t mind wasting an hour after getting off your flight and picking up your luggage this is perfect for you.
Cons: Incredibly long wait in line to pick up a car which had already been prepaid. Then you find out that even though you had reserved a full-sized car they only have s Toyota Corolla! So they want everyone to take SUVs which means you have to leave your luggage on display every time you park the vehicle
review from
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10,0
Pros: Car was new and clean.
Cons: Have more representatives to accommodate the customers. There were 5-6 counters with only 2 people working. The line was long and moving slowly. Maybe have more options for vehicles per class.
review from
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2,0
Pros: Unknown. No one at counter or anywhere in building to rent the car.
Cons: Rentals should NOT be available to book on Kayak if outside of that site’s car rental hours. No one was at the counter when we went to pick up the reserved car after a long and exhausting day of travel. We ended up having to use another company, which fortunately had a car available for us. Not OK.
review from
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2,0
Cons: Denied me the rental because of my class 7.
review from
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5,6
Pros: The vehicle was still a bmw which was what I wanted.
Cons: Initially I wanted the 335 sedan as I reserved but it was not available
review from
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7,2
Pros: I had many issues with the staff. I was having trouble with my credit card due to me being international and they were not helpful in the least. However, I finally went to Bilal and he was amazing and allowed me to rent my car after 3 hours of waiting.
review from
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8,8
Cons: Pick up could have been smoother
review from
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9,6
Pros: Easy pick up and drop off. Actually at the airport, NO SHUTTLE REQUIRED!
review from
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10,0
Pros: Car was new and clean.
Cons: Have more representatives to accommodate the customers. There were 5-6 counters with only 2 people working. The line was long and moving slowly. Maybe have more options for vehicles per class.
review from
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8,8
Cons: Pick up could have been smoother
review from
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8,0
Pros: Cars what I prefer
Cons: quick work in resection
review from
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8,0
Pros: Overall the process was decent. Easy to receive and drop off vehicle.
Cons: Lines are too long. Also, CC bill was US $17 higher than I thought. I called the 800 and Rick told me it was extra charge to add another driver (didn't need it, just a precaution). I always read the contract on big ticket items, but a car rental??? I should have been told up front.
review from
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8,0
Pros: Inside airport and they were more professional than their competitors
Cons: Better car selection
review from
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7,2
Pros: If you don’t mind wasting an hour after getting off your flight and picking up your luggage this is perfect for you.
Cons: Incredibly long wait in line to pick up a car which had already been prepaid. Then you find out that even though you had reserved a full-sized car they only have s Toyota Corolla! So they want everyone to take SUVs which means you have to leave your luggage on display every time you park the vehicle
review from
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7,2
Pros: I had many issues with the staff. I was having trouble with my credit card due to me being international and they were not helpful in the least. However, I finally went to Bilal and he was amazing and allowed me to rent my car after 3 hours of waiting.
review from
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5,2
Pros: Car was excellent.
Cons: Car not inspected at pickup. At return, AFTER the attendant signed return confirmation, he identified a trivial crack in the windshield. Office did not have a clearly identified place or method for handling returns quickly. They wanted us to fill out redundant info. Another man had same issues.
review from
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2,0
Pros: Unknown. No one at counter or anywhere in building to rent the car.
Cons: Rentals should NOT be available to book on Kayak if outside of that site’s car rental hours. No one was at the counter when we went to pick up the reserved car after a long and exhausting day of travel. We ended up having to use another company, which fortunately had a car available for us. Not OK.
review from
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2,0
Cons: Denied me the rental because of my class 7.
review from
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5,6
Pros: The vehicle was still a bmw which was what I wanted.
Cons: Initially I wanted the 335 sedan as I reserved but it was not available
review from
Other suppliers in Richmond scored
Where can I find Budget hire cars in Richmond?
5140 Grant Mcconachie Way, Budget car hire
Address
5140 Grant Mcconachie WayPhone
+1 604 668 7000FAQs about hiring a car from Budget in Richmond
How many car hire locations does Budget have in Richmond?
Budget has 2 car hire locations in Richmond. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Vancouver Intl Airport (YVR)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Vancouver Intl Airport (YVR)?
Yes