Guest reviews
Overall rating
7,4
Good
Based on 4 741 reviews
Cleanliness
8,1
Comfort
7,8
Pickup/dropoff
7,2
Value for money
6,8
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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8,8
Cons: Pick up could have been smoother
review from
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4,4
Cons: The p/u location emailed me was incorrect. rental counter initially charged me dbl the confirmed amount. When I returned the vehicle 34 min late I was charged an additional 150% (percent) of my total fee. I had to call to change that. Hassle all around.
review from
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9,2
Cons: The price was a bit high due to different pick up and drop off points. However it was still $500 less than a direct quote from the company.
review from
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2,0
Pros: They ripped me off
Cons: Everything
review from
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10,0
Pros: Friendly staff both on the counter and out in the car park. Happy to go through all the rental details with me. The car was immaculate and was well cared for.
Cons: To have a rep take me to the car to a brief demo/show how it worked. But spend a few minutes familiarising yourself (boot release, bonnet release etc etc) and you'd be good to go I guess!
review from
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10,0
Pros: Free upgrade!
Cons: Service personal had to reduce price in computer to match my reservation quote.... which she did.
review from
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10,0
Pros: Picking up and dropping off was quick, location was so convenient, the car was in excellent conditions, we didn’t have any problem! Great value for our money
Cons: Nothing
review from
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9,2
Cons: Walking distance to terminal could be shorter. No moving walkway & no wheelchair services
review from
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4,4
Pros: Can't blame the guy at the counter for the pick up. He was at the end of his shift. I was hoping there be a BMW 328 as Budget had advertised but I was too naive. It's always the "or similar" that get you as I ended up with a Volvo wagon. He offered me a BMW X3 as an "upgrade" for $$. I said NO.
Cons: Be true to what is advertised. If you say a BMW 328 for luxury sedan (which was what I wanted and paid for), please have more BMW 328 available and don't just say "OR SIMILAR" to your customers!
review from
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6,0
Pros: Everything was just okay ...
review from
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8,0
Pros: Solid car. No wait to pick it up.
Cons: More explanation about insurance.
review from
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5,6
Pros: Car had mud and dirt in it.. it was not cleaned well.
review from
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8,8
Cons: Pick up could have been smoother
review from
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9,2
Cons: The price was a bit high due to different pick up and drop off points. However it was still $500 less than a direct quote from the company.
review from
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10,0
Pros: Friendly staff both on the counter and out in the car park. Happy to go through all the rental details with me. The car was immaculate and was well cared for.
Cons: To have a rep take me to the car to a brief demo/show how it worked. But spend a few minutes familiarising yourself (boot release, bonnet release etc etc) and you'd be good to go I guess!
review from
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10,0
Pros: Free upgrade!
Cons: Service personal had to reduce price in computer to match my reservation quote.... which she did.
review from
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10,0
Pros: Picking up and dropping off was quick, location was so convenient, the car was in excellent conditions, we didn’t have any problem! Great value for our money
Cons: Nothing
review from
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9,2
Cons: Walking distance to terminal could be shorter. No moving walkway & no wheelchair services
review from
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4,4
Cons: The p/u location emailed me was incorrect. rental counter initially charged me dbl the confirmed amount. When I returned the vehicle 34 min late I was charged an additional 150% (percent) of my total fee. I had to call to change that. Hassle all around.
review from
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2,0
Pros: They ripped me off
Cons: Everything
review from
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4,4
Pros: Can't blame the guy at the counter for the pick up. He was at the end of his shift. I was hoping there be a BMW 328 as Budget had advertised but I was too naive. It's always the "or similar" that get you as I ended up with a Volvo wagon. He offered me a BMW X3 as an "upgrade" for $$. I said NO.
Cons: Be true to what is advertised. If you say a BMW 328 for luxury sedan (which was what I wanted and paid for), please have more BMW 328 available and don't just say "OR SIMILAR" to your customers!
review from
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6,0
Pros: Everything was just okay ...
review from
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5,6
Pros: Car had mud and dirt in it.. it was not cleaned well.
review from
Other suppliers in Richmond scored
Where can I find Budget hire cars in Richmond?
5140 Grant Mcconachie Way, Budget car hire
Address
5140 Grant Mcconachie WayPhone
+1 604 668 7000FAQs about hiring a car from Budget in Richmond
How many car hire locations does Budget have in Richmond?
Budget has 2 car hire locations in Richmond. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Vancouver Intl Airport (YVR)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Vancouver Intl Airport (YVR)?
Yes
