Car hire at Vancouver Intl Airport

Pros: Staff was friendly and helpful. Car was nice

Cons: The shuttle service is lacking compared to other car rentals. Customers arriving from other countries may not be able to call them for a pickup. Some kind of texting option would work better. Also, there was no early shuttle available to return to the airport. They were helpful and arranged a cab.

Pros: Although the young man at the desk did not seem eager to help, when pressed, he said the manager might help us find another car rental place. And he did. That was appreciated

Cons: I feel having a phone system that allows call to be answered and messages received would be helpful. When we were running late and called to tell them no one answered and the mailbox was full. We could not leave a message. As a consequence the car we reserved was given to someone else.

Cons: The check in process was about an hour. The car that we were assigned was driven off of the lot to get cleaned just as we were done signing over four contracts. This led to another long delay. We recommend using another car service if you want a timely departure and good customer service.

Pros: Good car, roomy and nice to drive.

Cons: When we arrived we discovered that I had reserved our vacation with one day missing. The “fix” for an 8 day rental, adding only one day, more than offered DOUBLED our expense. We will never use this company ever again.

Cons: This is supposed to be an airport car rental but they close at 6:00 and you can’t pick up your car after that. Unbelievable. And don’t try to pick it up a second sadly either or they’ll try to charge you for an extra day.

Pros: The car was really nice even though it was dirty

Cons: Clean car, pickup really complicated (can only call a local number no email which makes it stressful/difficult), offsite, multiple names of rental car place, charged actual deposit instead of putting pending/hold on card