Guest reviews
Overall rating
7,3
Good
Based on 62 reviews
Cleanliness
7,4
Comfort
7,5
Pick-up/Drop-off
7,0
Value for money
7,4
Pros
"Staff very friendly and helpful"
(in 961 reviews)
"Our own car was fine."
(in 2507 reviews)
"Car was clean and overall good."
(in 276 reviews)
Cons
"There were no cars available."
(in 135 reviews)
"Did not pick up car"
(in 2339 reviews)
"Car smelled like an ashtray."
(in 331 reviews)
Recent reviews
Traveller rating
16
5
6
1
5
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9,2
Pros: easy drop off, nice clean car
Cons: Only one agent working for 3 different rental car companies at the time of pick-up and caused very long lines
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10,0
Pros: Everyone was efficient and friendly, the car was fine and the price was right.
Cons: Nothing, we will definitely consider Kayak again.
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4,4
Pros: That eventually I got a small car.
Cons: Had reserved a small car -- but only a truck was available. Was told to come back the next day, when there would be plenty of cars, and swap it out for a small car. Did that -- told us that no cars were available (all cars reserved -- tho of course my car was reserved too). Told to come back the next day between 8-10am -- when there would surely be plenty of cars. Did...and after 30 minutes (first saying there were no cars) they found a small car. Incidentally, had tried to call ahead each time but the main office didn't know the local car situation and no one answered the phone at the local office. Local office told me that they don't have anyone available to answer the phone. This isn't a problem that can be solved without people driving all the way to the airport to find out if there are cars available?
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9,2
Pros: Staff very friendly but had to cover three different rental agencies with two people and a long line. I felt very bad for them as some of the crowd were nasty and it was not their fault.
Cons: More staffing at the pickup counter.
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6,0
Pros: price was decent
Cons: no one available at drop off
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6,8
Pros: No lines, even though only one employee covering several companies, he worked hard and got to everyone as fast as possible.
Cons: No cars in the size I reserved and really very little inventory. Asked if I would mind taking a 4 door pick up truck. A bit hard for me as I was visiting an elderly relative, but wanted to help him out as he really didn’t have any cars. Didn’t realize when I agreed that the gas cost would be so much more with a vehicle that size. Probably cost me an extra 10-15 dollars and I was the one inconvenienced. Would have been nice to have been offered a credit for that.
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8,8
Pros: Very easy and fast pick up/drop off.
Cons: Vehicle had a strong cigarette smoke smell. Might need ozone treatment.
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5,2
Pros: Friendliness
Cons: Car hd many many dents and scratches and was not clean.
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10,0
Pros: The staff at drop off in Ft Lauderdale provided excellent customer service
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2,0
Cons: They left me stranded without a car!
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9,6
Pros: Car was very new!
Cons: No one was outside for the drop off; so it added a little extra time to stop at the counter to turn in the keys.
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9,6
Cons: I would liked to have driven the Chevy Traverse for the first time, due to experiencing the Dodge Journey SUV in the past. My reasoning for a Good rating vs excellent for comfort, however, everything else was excellent, and Kudos to Steven at the Payless counter at SRQ. He was great!
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