Guest reviews
Overall rating
7,6
Good
Based on 2 278 reviews
Cleanliness
7,6
Comfort
7,9
Pickup/dropoff
7,3
Value for money
7,4
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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7,6
Pros: Staff was friendly. Had to wait for a few minutes on pickup and drop off.
Cons: Overall good experience.
review from
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6,0
Pros: good avis quality car .
Cons: Better more accurate quotes on your web site , was charged double .
review from
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2,8
Pros: The guy who checked us out originally was cool and things were relatively smooth. They didn't have a great selection of cars, but we were in a hurry so we chose a 4 Runner.
Cons: EVERYTHING ELSE. The car was dirty, they SEVERELY overcharged me for a dirty car, and they couldn't care less about our experience. We have a habit of documenting everything on video, so we have a recording of the dirty car, and their rude and disrespectful behavior. Avoid, that place sucks....
review from
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10,0
Pros: Convenient , quick and courteous
review from
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2,8
Disappointed
Cons: The car had very dirty , spotted windows making it hard to see. Particularly the side rear view and the back window. The paper work and other trash was left in the car from the renter before me. Also, the charger did not work and I ran out of battery on my phone. This resulted in losing the GPS directions. The man that waited on me in Sarasota was curt and unfriendly.
review from
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6,4
Pros: Pick up was easy
Cons: .given a bigger car I didn't want that was less fuel efficient...Kia sucks gas.
review from
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2,0
defective vehicle
Cons: The steering on the vehicle was defective and it was dangerous to drive. After I drove to my destination ,which was about 60 miles away from the Avis location I never drove the vehicle. I would have returned it immediately however it was just before Hurricane Irma struck and I hadn't to get my wife and myself to safety. It was a frightening drive. I called the Avis help the next day and explained the problem to them. A tow truck was sent to retrieve the vehicle that day and I thought that would be the end of it. However, I received my American Express bill with a charge of $464.12 which I have challenged. I should not have to pay for a defective vehicle which I only drove for about 60 miles and only because I had no choice.Not only that, but the invoice I received from Avis shows a balance of $464.12 and reflects that I drove the vehicle for 351 miles which is absolutely false. The only time I drove the vehicle was the day I rented it Since I rented the vehicle thru you, I would appreciate it if you would try to resolve this issue for me as I have no intention of paying for a defective vehicle. John V. Bivbona
review from
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9,6
Pros: Car size, handling, cleanliness all good
Cons: Rearview mirror kept vibrating itself off the hinge... annoying to have to keep replacing it..
review from
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4,4
Car type misrepresented
Pros: Once we had the car we needed everything was fine but we were forced to pay substantially more.
Cons: We booked a 7 seater suv as we have many times in the past and received an XL with no additional charges. There is no option for XL when booking. They had an XL but would not give it to us unless we paid more which we were forced to do as we had no alternative as regular suv's will not accomodate 7 people and luggage. Felt very taken advantage of and exteemely rude service at counter.
review from
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10,0
got a fabulous car!
Cons: I wish the confirmation was more clear that the pick up location was not the airport.
review from
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2,0
Bad service
Cons: I had a 9 am pick up time. I was dropped off at Avis promptly at 9 am. The attendant was 20 minutes late opening the office door. I stood in the 37 degree weather waiting for him. There was no apology for his lateness. He was not knowledgeable about the vehicle as I wanted to upgrade from an economy car to a car with all wheel drive or 4 wheel drive and he knew nothing. He told me to walk around the lot and look for myself. When I finally got my car I got on the road. Somewhere in North Carolina the tire pressure light came on. I called Avis and they gave me a number to call when I called the office was closed. I drive home about 300 miles with the warning light on which made me super nervous and very very uncomfortable.
review from
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8,8
Pros: Nice little car Surprisingly comfortable for a small commuter vehicle
review from
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10,0
Pros: Convenient , quick and courteous
review from
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9,6
Pros: Car size, handling, cleanliness all good
Cons: Rearview mirror kept vibrating itself off the hinge... annoying to have to keep replacing it..
review from
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10,0
got a fabulous car!
Cons: I wish the confirmation was more clear that the pick up location was not the airport.
review from
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8,8
Pros: Nice little car Surprisingly comfortable for a small commuter vehicle
review from
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6,0
Pros: good avis quality car .
Cons: Better more accurate quotes on your web site , was charged double .
review from
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2,8
Pros: The guy who checked us out originally was cool and things were relatively smooth. They didn't have a great selection of cars, but we were in a hurry so we chose a 4 Runner.
Cons: EVERYTHING ELSE. The car was dirty, they SEVERELY overcharged me for a dirty car, and they couldn't care less about our experience. We have a habit of documenting everything on video, so we have a recording of the dirty car, and their rude and disrespectful behavior. Avoid, that place sucks....
review from
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2,8
Disappointed
Cons: The car had very dirty , spotted windows making it hard to see. Particularly the side rear view and the back window. The paper work and other trash was left in the car from the renter before me. Also, the charger did not work and I ran out of battery on my phone. This resulted in losing the GPS directions. The man that waited on me in Sarasota was curt and unfriendly.
review from
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6,4
Pros: Pick up was easy
Cons: .given a bigger car I didn't want that was less fuel efficient...Kia sucks gas.
review from
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2,0
defective vehicle
Cons: The steering on the vehicle was defective and it was dangerous to drive. After I drove to my destination ,which was about 60 miles away from the Avis location I never drove the vehicle. I would have returned it immediately however it was just before Hurricane Irma struck and I hadn't to get my wife and myself to safety. It was a frightening drive. I called the Avis help the next day and explained the problem to them. A tow truck was sent to retrieve the vehicle that day and I thought that would be the end of it. However, I received my American Express bill with a charge of $464.12 which I have challenged. I should not have to pay for a defective vehicle which I only drove for about 60 miles and only because I had no choice.Not only that, but the invoice I received from Avis shows a balance of $464.12 and reflects that I drove the vehicle for 351 miles which is absolutely false. The only time I drove the vehicle was the day I rented it Since I rented the vehicle thru you, I would appreciate it if you would try to resolve this issue for me as I have no intention of paying for a defective vehicle. John V. Bivbona
review from
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4,4
Car type misrepresented
Pros: Once we had the car we needed everything was fine but we were forced to pay substantially more.
Cons: We booked a 7 seater suv as we have many times in the past and received an XL with no additional charges. There is no option for XL when booking. They had an XL but would not give it to us unless we paid more which we were forced to do as we had no alternative as regular suv's will not accomodate 7 people and luggage. Felt very taken advantage of and exteemely rude service at counter.
review from
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2,0
Bad service
Cons: I had a 9 am pick up time. I was dropped off at Avis promptly at 9 am. The attendant was 20 minutes late opening the office door. I stood in the 37 degree weather waiting for him. There was no apology for his lateness. He was not knowledgeable about the vehicle as I wanted to upgrade from an economy car to a car with all wheel drive or 4 wheel drive and he knew nothing. He told me to walk around the lot and look for myself. When I finally got my car I got on the road. Somewhere in North Carolina the tire pressure light came on. I called Avis and they gave me a number to call when I called the office was closed. I drive home about 300 miles with the warning light on which made me super nervous and very very uncomfortable.
review from
Other suppliers in Sarasota scored
Where can I find Avis hire cars in Sarasota?
6018 Airport Circle, Avis car hire
Address
6018 Airport CirclePhone
+1 941 359 5240FAQs about hiring a car from Avis in Sarasota
How many car hire locations does Avis have in Sarasota?
Avis has 2 car hire locations in Sarasota. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Sarasota Bradenton Intl Airport (SRQ)?
Yes
Does Avis offer shuttle or airport pick-up services from Sarasota Bradenton Intl Airport (SRQ)?
Yes
