Kyoto hotels near Kyoto National Museum

Pros: The rooms are a good size (for Japan) and well serviced. The location is excellent.

Cons: The reception staff were not helpful when we experienced a problem with our membership card. They seemed unable or unwilling to resolve the issue which left us wondering why they bothed to have a membership program at all. The whole experience resulted in our seriously questioning if we will stay with the chain again.

Pros: The staff were excellent, the location was brilliant

Pros: Location and Japanese hospitality with a smile. Room was good quality. However, only one English channel CNN. Buffet breakfast delicious though not included in our booking which we picked. They serve complimentary coffee and small croissant in North building in the morning.

Cons: Room just a little small but i would stay here again and again.

Pros: We loved the central location and the facilities the hotel offered. The bed was very comfortable and the bathroom facilities excellent.

Cons: Nothing

Pros: The hotel has a perfect location. Very close to the Nishiki market and other places where to eat and shop. Easy access to public transport to reach all tourist attractions in Kyoto. Great choice for breakfast in the hotel. Also there is a 7/Eleven on the ground floor.

Pros: good location, extra clean, confortable and very spacious, the staff is also very nice and efficient.

Cons: nothing

Pros: Brilliant location

Cons: Nothing

Pros: The staff were so helpful and very kind.

Pros: Location!

Cons: Rooms were very compact but had everything

Pros: Location is good. As I will back again from a short trip to other location, they do allow us to have the luggage there for 2 days. Really help us a lots.

Cons: The room is really small

Pros: The location was fantastic. Obviously being on kyoto station means it's easy to find. There's lots of great food in the area. Make sure you go up to the 8th floor of Kyoto station and hit up the ramen street.

Pros: Size of the room, the bathroom, the view out the window, quietness & cleanliness.

Cons: Pillows a bit soft. Thought their breakfast is expensive.

Cons: No ability to purchase sodas or snacks except for room service

Pros: We love the location of this hotel in the Kyoto station

Pros: Buffet breakfast and location

Cons: Fitness center hours and front desk staff.

Pros: Perfect location to everywhere in Kyoto, very friendly and helpful staff, will definitely stay here again when we visit Kyoto again!

Cons: None

Pros: Excellent location and breakfast was wonderful!!! Also, the staff was extremely helpful, especially the concierge who helped me with straightening out a booking at the next city we were to visit. Concierge was bilingual with excellent English.

Cons: I have no criticisms at this time since the whole family was satisfied with the customer service and the rooms were clean and beautiful.

Pros: These are three perfectly comfortable nights we had in this hotel. The entrance is right inside Kyōto station. As a traveler in Kyoto it is very convenient. The room is very big and with stunning view to the city. The bath is very good. We had the Granvia lounge entrance, therefore we could get free drinks (coffee tea wine beer ...etc) and the personal at the lounge is very helpful and extremely friendly. If we would come back to Kyōto again, this hotel will be the first choice for us.

Cons: The hotel and its room is too comfortable, we didn’t want to go out or check out at all.

Pros: Location to train station and surrounding shopping areas.

Cons: Arrive early and requested for an early check in. Guess what, for an extra few hours they wanted to charge 80% of the total room price. Better training needed to understand service to cost ratio. And given the location of this hotel which undoubtedly serves many tourists, they should be more understanding that many flights arrive super early in the morning.

Pros: A very nice, high level hotel with seven good restaurants and a very friendly and service oriented staff at a level that I have never experienced so far (business travels since 1990s).

Cons: Nothing.

Pros: A fantastic hub for Kyoto. The hotel is massive and "Attached" to the main JR station which made it so easy to get around for day trips but with little noise too. The bed was really comfortable and very big and room very spacious also. Extremely clean and staff are amazing. Would definitely stay here again.

Cons: Wasn't a fan of the western style beakfast. Eggs were like mush and food was very average. Would much rather great Japanese food in the surrounding area.

Pros: Great location. Lots of Dining options nearby. Very helpful staff.

Cons: No one to get your bags at the carport.

Pros: Everything was as expected.

Cons: Nothing

Pros: Wonderful hotel. AWESOME Staff, extremely friendly and helpful. Fantastic location. We were 100% happy here

Cons: Leaving.

Pros: Nothing was good about this hotel

Cons: The staff doesn't know English..rooms are too outdated.. Bed is too uncomfortable..pillows too flat.. The hall way smell really bad.. Breakfast was very bad

Pros: Spacious room on 12th floor with good view. the room was clean. the restaurant was very good - we had dinner there once and I had an excellent steak. We walked about 20-25 minutes from Kyoto main station to the place. a number of restaurants are in the area. overall it is easy to get around from there. this was the best hotel during our Japan stay.

Cons: Breakfast is very expensive (about 100 EUR for a family of 4). So we never took it. Close to the main station is a Deli France....we always had breakfast there before we did sightseeing.

Pros: Everything. Nothing was too much for the staff who were exceptionally kind and helpful.

Cons: Nothing to dislike.

Pros: Large room on 12th floor with view of mountains. 2 small double beds only which was a shame. Good bathroom with large wet room. Coffee pods much appreciated. Good laundry. All room items replenished daily including water bottles. Never ate in restaurant but room service breakfast was good.

Cons: Location is OK but not ideal. It is a 20min walk to main station or to Gion. It is easy to get bus or subway though.

Pros: Nice staff.

Cons: Coffee available at breakfast buffet was Espresso machine based. I asked for a drip coffee but it was not offered. Took ice coffee instead, which was good, but as a picky coffee person, good Japanese style drip coffee is important. Everything else about the hotel was good.

Pros: Room spacious, good location

Pros: The rooms were big and comfortable. The location was very convinient. The staff was friendly and helpful.

Pros: The atmosphere in the lobby and proximity to the metro. Plus the nice touch of the origami as you come out of the lift.

Pros: Everything is clean and well organized. Value for the money

Cons: The location is abit far from the nearest train station, but the hotel being very thoughtful provides shuttle bus to the Kyoto station.

Pros: The free shuttle service which I used heavily during my stay. Although the hotel is walking distance to kyoto station but the shuttle is a perk. The lobby design is awesome, reflecting the beauty and elegance of kyoto style. Love the free welcome drink offered at the roof bar when I first checked in. Such a gesture surprise the guest

Cons: the room temperature of the guest rooms cannot be adjusted. It could be quite uncomfortable during the summer heat of Kyoto

Pros: Very flexible. Upgraded rooms. Accommodate all our needs..,Kimono hangers, iron, iron board, pajamas, etc. All you can eat and drink for the guests on Premium Floors with extra security at the separate lounge with key entry. Free exercise gym. Massage service come to your room until midnight!!! Bring ice to your door 24 hours. Free nice comfortable slippers. Free newspapers to your door. Great breakfasts. Great gift shop. Beauty parlor in the building. Great bars. Free shuttle bus from/to Kyoto station. They do all service without tip!!!

Cons: It’s hard to pick on them..

Pros: The staff at reception and concierge were very friendly and helpful and made us feel relaxed and welcome. The shop near reception had a large variety of products of interest and we made a number of purchases. The staff in the shop were again very helpful and communication was easy even though l have limited Japanese language. Housekeeping staff were also very friendly and helpful. Our rooms were refreshed every day and the beds were comfortable. The Buffet Breakfast had a good variety of food.

Cons: Our Kazahana dining experience on the first night was very bad. Upon arrival we were given menus and then left waiting a very long time before we attracted the attention of staff to order our meal and drinks. The drinks came individually with long intervals between each delivery and one drink was completely forgotten. It was very hard to attract the staff to remedy this. A salad was ordered to be shared, but no plates came with it and again we were ignored and my husband had to go and find plates himself. We ordered more drinks and again slow delivery with staff having to be reminded. By this stage we were feeling extremely dissatisfied with this supposedly ‘A la carte’ Dining Experience. Staff were observed stopping and chatting happily with each other, then quickly moving out of sight when we tried to gain their attention. One waitress walked past near our table, heard me call her and deliberately turned her face away. My Japanese friend then called her again and with obvious reluctance she came over. We couldn’t believe such rudeness and discussed how poorly trained the staff were. How next year with the Olympics they would not cope at all. In summary, the dining staff did not seem to understand their job. They were very inattentive. The whole experience was disappointing, particularly for the price and would not recommend.

Pros: Building

Cons: Breakfast

Pros: The buffet breakfast was outstanding. The food options at the western style buffet were varied, the food was fresh, the setup was comfortable and convenient, and the food was replaced regularly. We had a luxury holiday twin room that comfortably fit my wife, my two teenagers and me. The room was clean with an outstanding shower and bath, and high end linens. The hotel has a free shuttle bus to Kyoto station that we used every day. We also had access to the suite with afternoon tea and cocktails at night, an added perk.

Cons: The roof top bar was adults only, so we could not go there with our teenagers. The roof top bar lost some profit with that rule. We were disappointed that the pool had no access, especially given how hot is was the week we were there. We had dinner one night at the Star Hill Chinese restaurant. We were disappointed with the service and the food, especially give the prices. The hotel is also a bit far from major sights in Kyoto.

Pros: Friendly staff

Cons: Bad connection to public transportation Very small gym Expensive pool bar

Pros: The rooms are very spacious and the foyer area is beautiful

Cons: It was a little bit far out for shops and restaurants

Pros: Friendly staffs and excellent service with shuttle bus to Kyoto Station. Room is bigger than most Kyoto hotels.

Cons: None

Pros: Excellent staff, very helpful. Rooms are big/clean and very good location. Facilities of hotel are great too.

Pros: Good location near the central Kyoto St. The room was comfortable and clean.

Cons: They asigned us in smoking floor, and the smoking smells was terrible. We asked for a change and they assigned a room two doors beside. Next day they changed yo a better room in other floor.

Pros: The staff, cleanliness, location to the train station.

Cons: Nothing noted

Pros: Nothing

Cons: All, room really dirty

Pros: 8 min easy walk from the station

Cons: Well kept but getting a bit dated

Pros: The staff, the food and location. The room is well maintained. spacious.

Cons: I liked everything.

Pros: The first day, they give us a room in the 5 floor, wich is for smoking people. Wen we make a complain, were change for other room in the same floor. Fortuny the nex day we change to the 8 flor, no smoking and with a beautiful japan is stile

Pros: It was great to have a room with 6 single beds for a family of 2 adults and 4kids! Still room enough for luggage but not feel cramped. The shuttle to and from Kyoto Station was quick and efficient, every 15min both ways, saving us from the summer heat

Cons: A bit suprised to find we had to pay extra to use the pool, sauna and jacuzzi hot bath but they were clean facilities

Pros: Breakfast is good.

Cons: Busy hotel

Pros: Location Clean Good bathrooms Good service

Cons: Could have used a microwave in room

Pros: Very helpful staff (reserved our dinners at external restaurants). Great breakfast with a huge choice. Rooms were perfectly clean. Very well located close to the great Buddhist temples and the central station.

Cons: 500 yens per person to access the gym or the pool. I felt it could be included in the room rate. Room felt a bit small for a 4 star hotel.

Pros: Easy location,confirtable bed

Cons: A little expensive

Pros: The hotel was wonderful and great location. I only scored a bit low as the rug in the room really needs to be cleaned. Everything else was great.