Rihga Royal Hotel Kyoto

The hotel have a great location.

I didn’t like how the staff is not good in English and when I tried to talk or ask about the room he just ignore my question or doesn’t want to help .

Decoration of the room was nice with a traditional decor but not outdated. Although we were on the 8th floor the view was nice. The size was medium with a small bathroom but with everything you need for your stay. Room cleaning was one of the best I've encountered. Room doors that do not slam was great, something you don't often see in U.K. Staff were quite helpful wherever they could & made a great effort to speak in English which was very nice of them. Location was great, just a 10mn walk from Kyoto station with plenty of 7-11 or Lawsons along the way if you need (which is great if you've been walking all day sightseeing).

Requested a quiet non-smoking room, but unfortunately on the last night we could hear chatter & laughter until 02:00 but couldn't tell whether it was coming from left, right, top, bottom. There was also a smell of cigarette presumably coming from the air vents as we could not smell anything when standing in the corridor. We've informed them about this & hopefully they can remediate those issues.