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Pros: The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink.

Pros: The crew was really sweet and making sure passengers were comfortable.

Pros: The 1-hour complimentary wifi.

Cons: Hope they had the immigration/arrival card on the airplane.

Pros: Everything was very good and comfortable. I really enjoyed my journey. Thanks.

Pros: Nothing special.

Cons: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.

Pros: The crew service is good. Not great, but still above average from other flagship carriers.

Cons: The seat (B787-10) is so cramp!!!

Pros: The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people.

Cons: I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work

Pros: Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers.

Cons: In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time.

Cons: Food and drink service

Cons: Seats were very uncomfortable. Food taste is ok. One of our checked bags was not loaded.

Pros: Crew and all other Staff were very helpful and friendly

Cons: Don’t know

Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.

Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.

Cons: Poor customer service and lack of care for loyal passengers

Pros: The service was outstanding! All of the flight attendants were amazing!

Pros: I like the crew members

Cons: Entertainment selection and food could be better

Pros: Very comfortable; excellent service

Cons: Food

Cons: We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional.

Cons: Economy seating is extremely narrow!

Pros: Crew and all other Staff were very helpful and friendly

Cons: Don’t know

Cons: The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram.