Traveller reviews
Overall rating
8,7
Excellent
Based on 4 475 reviews
Boarding
8,9
Comfort
8,6
Crew
9,0
Entertainment
8,5
Food
8,4
Find cheap flights on Japan Airlines
Return
Economy
Japan Airlines information
| IATA code | JL |
|---|---|
| Routes | 296 |
| Top route | Okinawa Naha to Tokyo Haneda |
| Airports served | 86 |
| Top airport | Tokyo Haneda |
Japan Airlines traveller reviews
Pros
"Crew and service were outstanding!"
(in 704 reviews)
"Crew was amazing, food was great."
(in 588 reviews)
"The crew were very friendly."
(in 462 reviews)
Cons
"The food was not great."
(in 350 reviews)
"The entertainment selection is really small."
(in 76 reviews)
"He had a terrible flight"
(in 378 reviews)
Recent reviews
Traveller rating
997
273
97
32
63
Find reviews that mention:
jal
customer service
leg room
movie selection
premium economy
good food
great service
great flight
seats were comfortable
best airline
flight crew
attendants were very friendly
crew was attentive
great crew
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6,0
Cons: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....
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9,3
Cons: Needs more variety of movies
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9,3
Cons: More variety of movies
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8,6
Cons: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice
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10,0
Pros: Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations.
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10,0
Pros: Every thing in airplane was wonderful. I would like to recommend this airline to my friends
Cons: You are best .
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8,0
Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.
Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.
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10,0
Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!
Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.
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10,0
Pros: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!
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10,0
Pros: The crew was definitely amazing. Extremely polite and always have a smile on :-)
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8,0
Law - Vacation Return from Kaohsiung to NRT
Pros: Was able to get to get to Narita Airport.
Cons: Okay and not any issues.
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2,0
Law - Worst Vacation Return from Tokyo to SFO
Pros: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.
Cons: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.
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2,0
Law - More delays LAX to SFO
Pros: At least it was delayed so we could make it to SFO.
Cons: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.
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10,0
Cons: Breakfast could have been better
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10,0
Pros: The service and food was great. Plains are new.
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10,0
Pros: My seat
Cons: Time check in maybe earlier.
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2,0
Cons: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.
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10,0
Pros: The experience was really good. I’ll be using JAL again.
Cons: Keep doing a good job.
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9,0
Flight was good
Pros: Crew took great care of us.
Cons: No complaints.
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9,0
Cabin was very uncomfortable
Pros: Crew took great care of us
Cons: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you
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6,3
Pros: I like the spirit of Christmas in some of the staff.
Cons: Board people by section instead of a madsive line.
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10,0
Pros: Everything was amazing! Crew was helpful, thoughtful and kind.
Cons: Nothing. It was great. Strongly recommend.
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9,3
Pros: It was great...
Cons: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.
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10,0
Pros: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.
Cons: Not one thing.
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7,0
Law - Xmas in Taiwan 2019
Pros: Flight was typical.
Cons: No direction for the connecting flight and no help to understand the connecting flights.
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6,0
Law - Xmas in Taiwan 2019
Pros: Typical flight and all went well.
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6,0
Pros: Great seat, cabin crew was fine.
Cons: Too much confusion trying to just find a shower in the lounge
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9,6
Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.
Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.
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10,0
Pros: The crew was great and entering and exiting the plane was quick.
Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.
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8,0
Pros: Everything
Cons: Connection time at Narita is too long
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10,0
Pros: Love everything
Cons: None
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7,6
Pros: None
Cons: Crew was not very helpful
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10,0
Pros: Crew was amazing, food was great.
Cons: None
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9,6
Pros: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.
Cons: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.
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9,6
Pros: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.
Cons: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.
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9,3
Pros: Very friendly and accommodating crew.
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8,3
Pros: The cabin crew was excellent -- friendly, always helpful, energetic.
Cons: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.
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2,0
Pros: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.
Cons: Communication
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8,0
Pros: crew amazing
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8,0
Pros: Cabin crew were very helpful and polite.
Cons: Food lacked flavor.
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6,3
Cons: Flight delays are always disappointing.
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9,3
Pros: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well
Cons: Nothing really other then maybe a better selection of movies but I am not picky Great flight
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7,0
Pros: One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time.
Cons: Several flight attendants gave me wrong drinks.
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7,3
Pros: Simple check in and boarding, right on time.
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5,6
Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.
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10,0
Cons: Good
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8,6
Cons: Better food
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10,0
Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
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10,0
Pros: Great service for economy. Very attentive flight attendants.
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10,0
Pros: Amazing crew
Cons: Perfect
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7,3
Entertainment/Seating
Pros: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
Cons: Many movies were old
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6,3
Delayed Flight
Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability
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10,0
Cons: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
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9,6
Cons: The Entertainment screen could have been larger.
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9,3
Economy Review
Pros: Flight went well and was on time. 2nd best experience for economy seat.
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10,0
Pros: Nothing to complaint. Excellent airline nowadays
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10,0
Pros: Professional and friendly crew. Food was excellent
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9,3
Pros: Professional and friendly crew
Cons: Food quality from Jakarta is bad
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10,0
Pros: Crew was professional and friendly
Cons: Continuous improvement
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8,6
Pros: Delay of check in with upgrade
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Flight status
Japan Airlines route map
Top airports served by Japan Airlines
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Sendai Airport (SDJ)
- Okinawa Naha Airport (OKA)
- Matsuyama Airport (MYJ)
- Aomori Airport (AOJ)
- Osaka Kansai Intl Airport (KIX)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Kumamoto Airport (KMJ)
- Amami O Shima Airport (ASJ)
Japan Airlines contact information
- JL IATA code
- +81 0570-025-121 Call
- JAL.com Visit
Overview of Japan Airlines
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.
Japan Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Japan Airlines will continually update its policies accordingly. Please contact Japan Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Japan Airlines policies here: Japan Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.