Book Hertz hire cars in Punta Cana

Reviews for Hertz in Punta Cana

Recent reviews

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Wonderful

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Very Good

1

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Poor

2

2.0

When we pick up the car, they did not want to grant the price per the reservation. He insisted that the system was showing 150 more of what the reservation was made. We had to insist for him to check with his manager for him to find a way to fix. At the end the manager told him to fix it. But his attitude was unkind.Reviewed Nov 2 2022

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10.0

very good service.Reviewed Oct 21 2022

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8.0

Cons:Staff were not very efficient or attentive.Reviewed May 19 2021

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2.0

Pros:I didn't like that it was a very misleading experience. I booked through Kayak.com at a price and when I got to Hertz they said that they couldn't give me the value I was offered on the website and charged me double of what I expecting to pay.Reviewed Mar 24 2020

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3.6

Pros:Convenience, dropped it off at a different locationCons:The insurance we reserved was a joke. It was 10 dollars a day on the Kayak site only to find out when we got to the Hertz facility they wanted to charge more for insurance than the entire car rental price. We had 2 dents on the car that I told the hertz guy about. He saw them and agreed, but didn't add them to the damage sheet! So, at the other end, they are trying to charge us for dents that I have pictures of on my phone! The language barrier was a joke. If I have to pay for damage that was already on the car, I'll be coming back to Hertz for this.Reviewed Jan 27 2020

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4.0

Pros:Honesty upon returnCons:Was quoted a price and when I picked up the car I was downgraded to an suv that was not close to a “Tahoe or similar vehicle”. I was forced to sign into multiple types of coverages that according to the rep were mandatory. Price more than doubled from quite. Rep on return advised none were mandatoryReviewed Jul 6 2019

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2.0

ThiefsCons:Be. Careful. I went with a reservation and my total amount doubled.Reviewed Oct 16 2018

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2.0

Pros:NothingReviewed Feb 26 2017

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2.0

By far the worst experience I've had with HertzPros:The car was large enough to fit 3 people and all the luggage comfortably.Cons:I was given a price of $202 when I rented the car.I spoke to a Hertz Club Gold booking agent and they confirmed the price. Once I arrived at the Punta Cana airport: 1.) We waited over 45 minutes for someone to help us. There was nobody at the counter for 30 minutes. Then someone was who was helping another customer walked up, completely ignoring us. She was extremely slow and looked very inexperienced. Another Hertz representative showed up about 15-20 minutes later. 2.) The representative that helped us said that the price we received from the Hertz Club Gold member was just to reserve the car and the price of the car is actually more. I showed him my email receipt and he still said that's not what it shows on his screen. After that, he started adding all of these additional charges including insurance, gas option and a 28% tax. I told him I wanted to decline the insurance and gas options and he said that I could not an that I had to because it's a law in the Dominican Republic.I told him that none of this was ever communicated to me and I would have changed my travel plans to not use a rental car if I knew this was the case. I was stuck at this point and needed to pay for the car which now has cost me around $300 additional to the $202 I originally reserved. 3.) The car I was given was in terrible shape. Not only were there dents on the exterior but the inside was dirty and there were stains all over the seats. The driver side floor mat was not meant for the car. It partially covered the gas pedal and made it dangerous to drive. on top of all of this, the tires were bald and the car slide many times when I was braking. I have pictures of the dents in the exterior, floor mat and tires as proof. Additionally, I was only given the key to the car and not given the keyless entry module. This was absolutely the worst experience I've ever had renting a car and I was expecting much better service and vehicle since I was renting through Hertz. Also, the website and Hertz Club Gold representative should have explained the insurance and tax scams before renting the car. I will not be using Hertz in the future due to this experience.Reviewed Feb 23 2017

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9.6

Dropoff in Punta CanaPros:The checkout process was easy and fast. Our credit cards were charge the right amount.Cons:It would have been nice for them to offer dropoff service to the hotels so that we didn't have to call a taxi. However, the staff was great and drove us around the corner to the taxi stand.Reviewed Jan 29 2017

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2.0

No car! Made a reservation and showed up on time aCons:I was stuck and no other car companies had a car so I had to hire a taxi and it cost me 300USD. The man said they frequently overbook their cars. Disgusting.Reviewed Dec 29 2016

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2.0

They never gave me the car...A cheating company...Cons:I reserved and confirmed a 7 passenger vehicle for a trio with my family, and when I arrived to Hertz in Barcelo, DR, they told me they dont have the car and never offer me a solution.... I Loose mybday, paid for the taxis to the place the two ways, and never got nothing from them... A CHEATING, POOR, LOW END COMPANY.... I will go go to the end of this to be compensated and to let the Hertz CEO know what the Dominican Republican people of Hertz there do with they Gokd Members....Reviewed Dec 29 2016

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• What is the most popular car hire from Hertz in Punta Cana?

  Economy (Kia Rio or similar) is the most frequently booked car hire type from Hertz in Punta Cana.

• How many car hire locations does Hertz have in Punta Cana?

  Hertz has 2 hire locations in Punta Cana. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Punta Cana airport (PUJ)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Punta Cana airport (PUJ)?

  Yes