Guest reviews
Overall rating
3,9
Mediocre
Based on 7 reviews
Cleanliness
3,7
Comfort
4,0
Pick-up/Drop-off
3,4
Value for money
4,3
Pros
"Great value, very efficient ."
(in 54 reviews)
"customer service was very friendly."
(in 12 reviews)
"Quick pick up and drop off."
(in 15 reviews)
Cons
"Poor service n bait n switch."
(in 34 reviews)
"They didn't have any cars available"
(in 8 reviews)
"Poor customer service overall."
(in 15 reviews)
Recent reviews
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Find reviews that mention:
pick up the car
car was great
great price
returned the car
great car
use this company
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8,0
Pros: -
Cons: -
review from
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2,8
Worst experience ever
Pros: Like how easy it was to dropped off.
Cons: I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.
review from
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2,0
Cons: The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic. Any way I can get my money back ?
review from
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6,0
Insurance
Cons: I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.
review from
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4,0
Total charge 200% more than estimate on booking
Pros: nothing
Cons: Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance. From an estimate booking of $ 556 I end up paying $ 1696.11. Never again I will be booking a car hire with a broker.
review from
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2,8
Worst experience ever
Pros: Like how easy it was to dropped off.
Cons: I was given one price online and at the counter I had additional charges that no one could assist me with. I had to paid an additional $60 for dropping it off at the same location I had reserved it for but was told that it was not included in the price of reservation, I was force to use their insurance for an additional $20 otherwise they would not release the car even though I had my own insurance.
review from
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2,0
Cons: The quotation was way to different from what the company charged me, plus I bought the Insurance previous to the rental and the staff at Firefly said it was not valid for the Dominican Republic. Any way I can get my money back ?
review from
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6,0
Insurance
Cons: I have worldwide excess insurance and was not accepted, so my rental was an extra $ 19 x day.
review from
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4,0
Total charge 200% more than estimate on booking
Pros: nothing
Cons: Waiting at the counter after a long flight to pick up the car and to be told that I have to pay so many extra including the Collision / LDW of $ 8.95 or $ 19.00 daily when I do have my own insurance. From an estimate booking of $ 556 I end up paying $ 1696.11. Never again I will be booking a car hire with a broker.
review from
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Where can I find Firefly hire cars in Punta Cana?
Carretera Punta Cana 23000, Firefly car hire
Address
Carretera Punta Cana 23000Phone
+1 829 346 1699FAQs about hiring a car from Firefly in Punta Cana
How many car hire locations does Firefly have in Punta Cana?
Firefly has 1 car hire location in Punta Cana. Take a look at our Firefly hire location map to find the best car hires near you.
Does Firefly have a car hire location at the airport: Punta Cana Airport (PUJ)?
Yes
Does Firefly offer shuttle or airport pick-up services from Punta Cana Airport (PUJ)?
Yes
