1.9 HorribleSep 30 2021
The car insurance was higher than the cost of the 4 day rental. The Allianz insurance I purchase through you was rejected. “It doesn’t cover us.” The staff was purposely deceitful about the prices by phrasing and purposeful omission. The car was booked for 5 days, but since they were not open until after my returning flight, it was returned a day early. The rental day was not reimbursed, “because I booked in advance and not there in person.” So I was forced to pay an extra day of rental and insurance. There were angry customers around me complaining of a similar experience. I now understand why. Needless to say, I will never rent a vehicle through them again.
2.0 MediocreMay 23 2021
The car was nice and comfortable.Upon our arrival we had to wait about an hour to be seen. The only person working was handling two transactions, a return and a rental. The car was given dirty on the outside so the scratches were hard to see. We didn’t realize the windshield had a crack in it until a few days later. Luckily I took a video of the car so we didn’t end up being liable for the damage. When we took the car back they said not to worry about it because I had the video. Once there, they told us the temp tags were expired, mind you we picked up the car on 5/2 and it expired 5/3. Why would they give a car with temp tags about to expire the following day? Our car rental was for 20 days. They said they kept trying to call us, I asked to what number and they said your US number, why would they call our US number when we’re in a different county. There was no excuse because they had all of our local information. They said someone would be by the following day to take the new temp plates. We waiting all day, no one showed up and no one even bothered to call. We tried calling them all day even to their emergency number and no one responded. How reassuring is that if we did have some sort of vehicle emergency and we couldn’t reach someone on their emergency number. Not until 2 days later after we kept calling that someone actually picked up and said someone would be by within the hour. We asked for a credit for the inconvenience and all they said was that the card had already been charged and that they couldn’t issue a credit. I work for a University and I handle payments, partial refunds can be issued if they wanted to. It was the most annoying experience ever. Wasted time and days waiting around so that we wouldn’t be stopped by the cops for expired temp plates. When we went to return the car the day we were leaving at 7:00am apparently they didn’t open until 8:00am. How do you have a car rental company where you don’t have someone on site 24 hours a day? After waiting a while a person finally showed up. Then he weren’t the one to process the lift of the $3,000 hold it was another person who wouldn’t be there until about an hour later. Considering our flight was at 10:00am we couldn’t wait around.
2.0 MediocreDec 8 2020
Terrible company!!! Do not rent the car from them!!! Ask for 6000$ deposit to drive piece of shit car!
2.0 MediocreFeb 25 2019
i had pew booked and prepaid my rental. When I got there they said it was mandatory to add their insurance despite having my own. Then there were extra fees. In total they tried to charge me almost 50% more than what I had already paid.
3.2 MediocreOct 19 2018
Not worth the low price. Insurance is a jokeCar was clean.Sixt are not very competent people. They say there is a "mandatory" insurance in the country. Funny how the other 20 rental car companies didn't do that. It also took them like an hour to figure out our rental. I saw like 3 other people go to the place next to us and out the door before us. In short, you haven't heard of Sixt because they won't be around long. Go to somebody you have heard of.
4.0 OkayAug 29 2018
Theeee WORST customer service EVER!!The only positive thing was that they waited for me when I arrived. It was a headache with all the “fine print” and extra money that I had to put down to get the vehicle...On my way to the airport I was in a small fender bender & when I got to the airport I webt to check in, the receiver said he would be there waiting for me to sign. When I got back he was gone. The young lady that came to help me called the sup or mgr but she was no help either as they made me miss my flight, didnt accomadate me with anything, then said I could get another car for the day but I have to pay for it. Then I just noticed that the SUPER overcharged me for the fender bender. Something that here in the states would be a couple hundred, they took almost the entire deposit of the $1100 I put down for the car... the worst experience ever...
2.0 MediocreAug 2 2018
Unexpected $17 per day "Mandatory" insurance even though I am covered by my MasterCard. This would have almost doubled my bill. I ended up not taking the car.
4.8 OkayJul 2 2018
Added Fee that doubled the priceNo one, not Kayak or Sixt, told us that the Dominican Republic apparently has a law that requires you get 3rd party liability insurance. It doubled the price of our rental and caused us to waste time trying to figure it out.
5.2 OkayJun 13 2018
Not renting again from SixtThe pickup and drop off process was smooth.The car I got was beat to hell and the front bumper was missing clips so it kept coming off. The inside was dirty and when I asked to get a different one they told me that’s all they had. They also charged me for a $19 dally mandatory liability insurance, which is fine but needs to be clear at the time of reservation. I will not be renting from Sixt again.
2.0 MediocreMay 30 2018
Total SCAM!After paying in advanced and as arrived to pick up the vehicle I was asked to pay an additional $68 to cover some other insurance. I decided to cancel, but was instructed to do it online where I was unable to cancel because I need some security code that was not provided booked the rental. In short, avoid this rental company at all cost!!!