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Pros: "Everything great!"
Cons: "~"

Pros: "The crew was really nice and very attentive."

Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"

Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"

Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"

Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."

Pros: "Great crew and food. Nice economy class."

Cons: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"

Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"

Pros: "The crew very good and helpful"
Cons: "The crew are well organised"

Cons: "Need to improve wheel chair service at Doha."

Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"

Pros: "Good attention from cabin crew and good food"

Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."

Pros: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"

Cons: "Did not make this flight."

Pros: "Everything"
Cons: "Excellent"

Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"

Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."

Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Cons: "WiFi"

Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."

Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"

Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"

Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"

Cons: "Few selection of food."

Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"

Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."

Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."

Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"

Pros: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."

Pros: "Good in-flight service"
Cons: "Cramped seats"

Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"

Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."

Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."

Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."

Pros: "Courteous crew members Nice food tray containers"
Cons: "Portions were a little too small for me"

Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."

Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"

Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Nothing"

Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."

Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."

Pros: "nothing"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."

Pros: "Seat space. Stevice. Terminal."

Pros: "Nothing."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."

Pros: "?"
Cons: "No"

Pros: "Absolutely friendly Professional"
Cons: "Nothing"

Pros: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Cons: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."

Cons: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"

Pros: "generally good overall for a 14 hour long flight"
Cons: "legroom could always be better for me......but this was similar to most other airlines"

Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."

Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."

Pros: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."

Pros: "crew was good but seat was too narrow, and there are too many little kids near us."
Cons: "do limit the number of passengers with little children and don't put senior citizens near them."

Pros: "General flight was good. Loved the food."
Cons: "Beeing more than an hour delayed"

Pros: "The food and service was great."
Cons: "Boarding for priority was a bit slow."

Pros: "Crew and entertainment"
Cons: "Food and legroom"

Pros: "Emirates really knows how to treat customers"
Cons: "Flight was long"

Pros: "Good service by Emirates"

Pros: "The travel kits are much nicer now, appreciated the mattress"
Cons: "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."

Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."

Pros: "Upgrade to Business class"

Pros: "I love the positive and can-do attitude of your crew"
Cons: "A 4 year old banging on the back of my seat"

Pros: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Cons: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."

Cons: "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"

Pros: "Wi-Fi"

Pros: "excellent staff and friendly flight attendant."
Cons: "i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport."

Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"

Pros: "Good service"

Pros: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."

Pros: "Flight was quiet and very well organized"
Cons: "I normally choose vegetarian on all my flights, but emirates only has a strictly vegetarian option. Which means vegan - food was not good at all. Sometimes too spicy to even try to eat. I asked to replace my meal on occasion and took the continental breakfast which was great."

Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."

Pros: "The plane were newer. Larger monitor."

Pros: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"

Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"

Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."

Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."

Pros: "leg room"
Cons: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"

Pros: "OK flight"

Pros: "Efficient, clean, friendly"
Cons: "None comes to mind"

Pros: "Entertainment Food Friendly Flight Crews"
Cons: "Had to rush to the next flight in Dubai."

Pros: "The crew were excellent. Very helpful and professional."
Cons: "All good!"

Pros: "Food and Entertainment beat Delta hands down."
Cons: "Unfortunately packed into a row with a lot of big guys"

Pros: "Everything"

Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."

Pros: "I will only fly Emirates when available to my destination from now on."

Pros: "I liked the boarding and most the crew was excellent"
Cons: "I specified ovo Lacto vegetarian because I eat cheese and diary. I got a stale and very small bread role with strawberry jam, wilted fruit and margarine for the breakfast meal. The non vegetarians got a full plate of croissant, cheese, fruit and jams. When I asked for butter I got no response. I asked three times before I could get some butter as I do not eat margarine. Lunch was wilted and slimy lettuce and tired fruit for dessert. The main meal itself was delicious but I was hungry the whole flight due to the small helping.. Another small but slightly fresher role and margarine again. Next to the non vegetarian meal there was less than half the food. It was very disappointing."

Pros: "Movies and internet"
Cons: "Took too long for food service. We were in middle two seats and my partner was feed and finished before I even got my food. They should go down each side at same time."

Pros: "Crew attitude and helpfulness. Food and beverage."
Cons: "Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating."

Pros: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
Cons: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."

Pros: "Both flights were amazing the service in both were excellent including crews too"
Cons: "Is from Jhb to Dubai were not Cartered for our foot socks had to were shoes to keep warm regards the long flight, and cover our eyes too ,but every thing was the best regards that only"

Pros: "Spacious seats..comfortable flight and great on board service"

Pros: "Good crew lots of food and open bar."

Cons: "I didn't get food Jain veg. Please include it in your menue"

Pros: "Everything was great"
Cons: "There was nothing to complain about."

Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"

Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."

Pros: "n/a"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Cons: "Thé qualité officielle the images"

Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Pros: "Incredible staff. Super polite"

Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."

Pros: "Late departure, dirty, staff not friendly."

Pros: "Crew great."

Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Cons: "Couldn’t understand announcements"

Pros: "Everything was great"
Cons: "N/A"

Cons: "It was a great flight can’t think of anything"

Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Pros: "Food was ok."
Cons: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."

Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."

Pros: "Didn’t like the sandwich offered"

Pros: "Everything. crew friendly and food/drinks the best"
Cons: "Nothing...all was wonderful"

Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"

Pros: "Over all everything was great, except the bags check in"

Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Pros: "Nothing"
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."

Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."

Pros: "If the flight would have leave in time we would receive our luggage in time"

Pros: "Personnel"
Cons: "Nothing"

Cons: "No offer of snack with no egg in it."

Cons: "I don’t know why they keep making boarding with stairs and bus."

Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Cons: "The flight was late, real late."

Pros: "The airplane have great entertainment system. The cabin crew are very nice."

Pros: "Courteous crew"

Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."

Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"

Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."

Cons: "Very small seats, space for nothing All the time delays and the horrible things is a lost luggage, even when there is enough time between flights."

Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."

Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."

Pros: "No issues, quick trip, friendly staff, comfortable ride..."

Pros: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Cons: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"

Pros: "Friendly crew and exit row had nice legroom."
Cons: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."

Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."

Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."

Pros: "Punctuallity"
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"

Pros: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Cons: "Vegetarian food choices always leave much to be desired."

Pros: "Crew was very nice."
Cons: "They should have had vodka for bloody mary and good needs to be improved"

Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."

Cons: "No debe cobrar maleta pequeña"

Cons: "Pagar una maleta demasiado"

Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."

Cons: "We had to wait for an hour on the runway until we could approach the gate"

Cons: "Mejor"

Pros: "45 minutes late departure"
Cons: "Late"

Pros: "."
Cons: "No había espacio para equipaje arriba."

Pros: "Nothing really"
Cons: "WiFi on both ways was not working"

Cons: "No food at all"

Pros: "The crew was really nice and I like the cookies"
Cons: "."

Pros: "Customer service was excellent, flight was on time."
Cons: "Nothing for this flight."

Pros: "nothing"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"

Pros: "crew was good. plane was clean"
Cons: "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"

Pros: "The crew was very nice"
Cons: "It was too warm and a bit uncomfortable"

Pros: "The crew were nice, glad I paid for the extra legroom."
Cons: "The food was only so-so, but it’s only a short flight so you can’t expect too much."

Pros: "On time"
Cons: "Snack selection was poor"

Cons: "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."

Cons: "Flight delayed, interior of aircraft was deteriorating"

Pros: "The positive attitude. The spirit of happy."

Cons: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"

Pros: "Nothing"
Cons: "The cliff notes of this debacle are, inbound flight arrived late to Montreal, I contacted AA social media team to make sure they could notify the gate of my connecting flight, they didn’t after they said they did. Flight arrived in Chicago a little early, I have to wait 15 min for my bags from the valet, I run to the next gate and arrive with 13 min to spare, the gate agent (not nice) goes I’m sorry we already closed the door. I’m like, huh? Then he has the gall to tell me, “well had someone called us we could of held your seat”. That’s when I lost it. Needless to say I’m now flying to Dayton and back to Dallas. That’s in lieu of a 3:50 PM flight TOMORROW!"

Cons: "Uncomfortable Old plane with cigarette compartments Unfriendly staff They could not Sit me and my partner together because of the “fate” which was like 700 USD each! Yet they had empty seats and the ability to fulfill the request. It’s sad the low service level, operated by American Airlines booked with British Airways."

Pros: "Nothing"
Cons: "It was horrible. Almost 3 hours delayed"

Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."

Cons: "The gate changes...........and no information in 3 hour delay"

Cons: "Old overhead monitors for movies. Audio did not work at my seat."

Cons: "Changing terminals atleast 4 times"

Pros: "When we left the gate"
Cons: "Weather"

Pros: "Excellent experience despite short weather delay. Outstanding flight crew"

Pros: "Good piloting...courteous on board service"
Cons: "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."

Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."

Pros: "Excellent flight crew, attentive and polite."
Cons: "Fellow passengers didn’t feel there was adequate space, causing issues with armrests."

Pros: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"

Pros: "Entertainment, food and smooth flight."
Cons: "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."

Pros: "Crew was nice"
Cons: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."

Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"

Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."

Pros: "Friendliness and attitude of flight attendants to serve as help passenger"
Cons: "Entertainment screen was not operating satisfactorily"

Cons: "AA didnt give a boarding pass because of an error in their computer. When it was finally resolved the flight was gone and all they could say was sorry and said they would refund the money. They would not accomodate us or try to get us on another flight until they day of the returning flight. Unfortunately because of this my father missed seeing his friends and family who he has not seen in over 40 years for a reunion. We never received notification that anything was wrong with the flight and we were given the run around for 2 hours until they realized it was their fault and we missed the flight. Then they just offered a refund. In my opinion they were overbooked and did this on purpose, because it could have been resolved in minutes. I am disappointed with all parties involved including Kayak because of not notifying us of a problem. Thanks for ruining possibly the last time my father would be able to see his family and friends."

Pros: "Very attentive staff. They kept the energy up the whole 8 hour flight. I had a great seat assigment."
Cons: "Chairs were a bit uncomfortable, but that's almost all airlines for me because I am tall."

Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."

Cons: "Worst seats ever. Very delayed. No entertainment"

Pros: "Flight on time"
Cons: "Airplane should be a bit more modern."

Cons: "I observed Crew at gate and on board rude to passengers"

Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."

Pros: "Delta is better"

Cons: "The layover was supposed to be an hour...ended up taking 3.5 hours!"

Cons: "Everything flight cancelled promised hotel voucher then they did not"

Pros: "Actual travel was OK. I arrived as per any flight"
Cons: "Baggage policy on my fare rate. Ended up spending about $300 to check a carryon. (proper size and weight) I knew it was not included in the fare, but assumed that I could check it or carryon for a *reasonable* fee. Checkin personnel not sympathetic despite travel being forced by coronavirus eviction. Great fare turned into an expensive full fare."

Pros: "While i normally fly AA i gave United a try & my flight to Austin was surprisingly comfortable & enjoyable. The trip back was another story. Seated between two very nice but 250lb people who spilled over into my seat. The Entertainment channel was best part of trip and that was uneven."
Cons: "Incredibly uncomfortable. Inedible food that I had to pay for was another frustration. We had a 45 min flight delay. At that point food should be gratis. A good opportunity to create loyalty was squandered. Complete lack of awareness about human essentials."

Pros: "The flight was on time; other than that, nothing was good."
Cons: "Everything! For starters, the seats. It seemed as if we were inside a cage where you can barely move your hand. Extremely disgusting flight!"

Cons: "The cabin was so hot it was miserable!"

Cons: "There is not enough room in economy seats for a comfortable ride. I think there should be more free snack options on flights."

Pros: "The crew was polite"
Cons: "Leaving on time, movie selection and an update on the delay before boarding the plane"

Pros: "Free movies and tv through the app."
Cons: "A charger port and free food and drinks in coach again!!!"

Pros: "Left on time On board flight entertainment Dimmer/shade adjustment for windows"
Cons: "Unfriendly, frustrated flight attendants Very narrow aisles on 787 Small, tight seats (uncomfortable)"

Pros: "The boarding and seating happened in a timely fashion, and the crew was courteous. The lunch meal (I had requested Asian vegetarian) wasn't amazing, but not as bad as it could've been."
Cons: "The flight was not with Lufthansa, but it was actually through United, which was extremely confusing as I did my ticket confirmation, seat booking and meal choice through Lufthansa prior to my trip. To find out on the day of the flight that I had to check in and go through United was extremely annoying, as the counters are in different terminals and it was unnecessarily stressful. The flight itself was crammed, with absolutely no leg space, and not even enough space under the seat to stow my backpack (which had fit perfectly on my Brussels Airlines flight to Madrid). I had requested the Asian vegetarian meal, and the snack we got prior to landing was pretty much two slices of cucumber on a small bun (and an apple on the side) - extremely dry and hard to eat. I asked for mayo, but the flight neither had that, nor any other condiments to make the "sandwich" more edible."

Pros: "For once a United flight on timeh"

Cons: "The delayed flights and neck pillows."

Pros: "Flight was on time and efficient"
Cons: "Flight attendants always behave as if they barely have enough patience for you with your silly needs and requests. They border on being rude. This is not just this flight- but a signature of United. Maybe it is time to stop staffing international flights based on seniority, and let someone with more passion for customers come in, or swap staff with Singapore airlines."

Pros: "GOOD"

Cons: "No seat assigned"

Pros: "The flight was on time! That’s very important to me and I appreciate it when my time is valued."

Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"

Cons: "I called about changing my travel dates to later dates and they wanted $200, each direction, to change them. That's more than it cost to buy the later tickets, outright. In other words, the message from United is: "How about we keep your money *and* we fly someone else in your seat (because we overbook)?". Okay... how about I never fly on your airline, again."

Cons: "2 hours delay"

Pros: "Great captain and crew."
Cons: "I prefer the entertainment on your own device."

Cons: "Delay?????"

Pros: "The crew was very pleasant, food was average."
Cons: "The flight being cancelled. Wifi doesn't even come close to working. No personal entertainment. Communication was poor for the rescheduling of flight that led me to miss the next flight"

Pros: "Nice easy one. Quick flight, on time, no issues."
Cons: "$6 for one hour of TV is ridiculous"

Cons: "The delay"

Pros: "Flight was on time"
Cons: "I had to put my own baggage claim ticket on my luggage. Kiosk should have had better instructions."

Cons: "No on board entertainment unless you had your own device, which I didn't."

Pros: "Nice new plane"
Cons: "Flight delayed and missed connection. Cost me a day of work"

Pros: "smooth check in, effortless boarding"
Cons: "1/3 of a soda can for a drink? Just give the clients a can for heaven's sake! too short a flight for much but the snacks are pretty tiny"

Cons: "The cabin was too hot."

Cons: "it didnt happen. i ended up going to chicago"

Pros: "On-time. Reasonable fare. Friendly crew. A/C plug for every seat."
Cons: "No IFE -- free service over wi-fi glitchy and not compatible with Galaxy S7. Baggage slow (~30min) after arrival."

Pros: "Changed gates delayed flight changed planes home late I hated this flight"

Pros: "Nothing"
Cons: "Having to depart from another airport"

Pros: "It was on time."
Cons: "Bad crew attitude No entertainment Terrible baggage policy Poor snack options Absolutely no leg room Since Continental was taken over by United it's been going downhill but this flight was just awful. After living in the Newark, NJ area for over 20 years and flying with them as long, I'm awfully tired of them. I will consider other airport options for nonstop flights or do layovers bc I can't stand their overpriced seats and poor service."

Pros: "Dinner and our attendant were great"
Cons: "The movie channels were out in first. Pretty lame."

Pros: "Nothing"
Cons: "Everything."

Pros: "Bathrooms were clean"
Cons: "Seat room/especially when the person in front reclined"

Pros: "Boarding"
Cons: "Excellent"

Pros: "Everything went smoothly and employees were all very nice"
Cons: "Satellite wasn't working so we had no in flight info. No Problem tho since I had stuff to read"

Pros: "Clean interiors"
Cons: "No thru checkin to destination Courtesy of crew a common theme Long transfer times between terminals in FRA"

Cons: "The flight was delayed over an hour and a half. My girlfriend took the same flight the day before, and it was also delayed over an hour and a half. Once I can understand, twice in 2 days though?"

Cons: "Na"

Pros: "The leg room on this flight was spacious. The crew was friendly and attentive."
Cons: "Not a fan of the snacks that were served."

Pros: "I liked the fact that I got to Dominican Republic on time."
Cons: "However the crew was horrible; there was no food provided. (Crackers j don't call food)."

Pros: "We have a list a cookie on the fly"
Cons: "The see were too cloused"

Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."

Pros: "Liked how I booked this flight less than 24 hours before departure. Had no problems and everything went smoothly."
Cons: "Turbulence but no one can help that."

Cons: "Unorganized boarding process, had to pay to check my only bag I brought, no complimentary snack, no options of movies or channels to watch. For such a long fligjt some kind of options is appreciated"

Cons: "Our fight was delayed by 1 hour and 15 minutes. We were going to miss our connecting flight in Denver and there was no one at our gate to be able to switch us to Another flight etc. The pilot finally was ready to board the plane abs went to get someone to be able to board! Totally ridiculous!"

Pros: "Good"