It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "Amazing trip Qatar airline is great"
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Everything great!"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Pros: "Great crew and food. Nice economy class."
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Cons: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Did not make this flight."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "All around a great experience."
Cons: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "Plane was perfect"
Cons: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
The checking process was chaotic with multiple security checks where there was no organized que. Main cabin seats are so small you can't extend your elbows to eat. When the person in front of me pushed their seat back, it knocked my wine cup over.
I had to fly standby to get home otherwise I’ll have to spend another whole day in Atlanta they scheduled me on a flight 24 hours later from the one that I originally was scheduled on only because Delta canceled the flight
Deberian organizar el embarque y desembarco por filas
The chicken curry in economy was ok. The rest of the experience was and continues to be a true nightmare. I was scheduled to take flight DL73 from Amsterdam to Atlanta, having purchased a Delta Premium Select seat - to try for a change, as I had most recently flown the same route in Delta One. However, KLM and agents dressed in Delta uniforms put me in wrong lines to check in and check my luggage, the KLM agent badge said “trainee” and they had me waiting 35 minutes before a more experienced agent came over and finally said “oh of course he is all clear, including the covid test document” and information that I also provided physically and on both the Delta app and the KLM app. The more senior KLM agent apologized and said that my bags would make flight DL73 and I would also make the flight so long as I ran to the gate. I did just this, and despite multiple other passengers being escorted in front of me through security and customs, I ran very fast and was at gate E22 in Schiphol at 11:15, well before the departure time of 11:40 (plane actually departed at 11:44), and certainly over 15 minutes prior to departure/door close - being there 25 minutes before departure. Nonetheless, the gate agent literally saw me and said “Mr. (my name), we just closed the gate.” I was shocked but the same agent said that I would have “no problem” getting on board DL75 at 1pm, including in a Delta Premium Select seat, for which I had paid along with being a Platinum frequent flyer. She told me to wipe the sweat off myself, take a deep breath and that “transfers” at Schiphol would handle and confirm this new flight and details for me. I then stood in a mile long line at gate T6, where KLM and Delta transfers were supposedly being processed. At the same time, I called Delta twice, each for about 35-45 minutes, and Delta said they could not help me, and to speak with KLM. This was also a rude surprise as Delta and KLM used to work together much more smoothly. It was also a lie as I later found out that the Delta Globalist team can help in this situation. An hour later, I made it through the transfers line only to be told that KLM could do nothing other than sell me an entirely new ticket! I then called Delta again, and finally a woman named Alexa (Alexis perhaps) - I think - finally listened to and reviewed my information. She deeply apologized and said that KLM simply listed me as a “no show” which is infuriating and inaccurate. She apologized again and asked to speak jointly with someone at KLM (at Schiphol) because apparently no one at Schiphol actually works with or understands Delta even though these flights were operated by Delta and many individuals wore Delta uniforms. I have flown that route many times as well with no issues whatsoever, but this was a true disgrace for Delta and KLM. The Delta globalist team / Alexa asked to speak to the KLM gate agent. Thus as it was then 12:30pm, I had to run to gate E24 to continue trying to get on board the 1pm flight and put the Delta team in touch with a KLM agent. Finally, at gate E24, the same gate agent from the earlier flight (DL73/gate E22) said, “Mr. (my name), I think your bags are waiting by the plane but I don’t think I can get you or them on this flight either.” I was shocked again, but Alexa and I spoke via speaker phone on my cell phone with the gate agent and a team of 4-5 others that appeared to be with KLM or Delta at the gate based on their uniforms. They finally somehow managed to get me on board, but refused to seat me in the open Delta One seat or the four open Delta Premium Select seats, instead placing me in economy, oddly which the Delta website and app still do not show, instead showing that both flights DL73 and DL75 are still in my itinerary. I am utterly disappointed, shocked and amazed at the level of poor treatment, not to mention why would Delta - and the FAA not have this information clarified in their systems? My luggage still shows as being at Schiphol airport, and my seat was far worse than the mediocre Premium Select seat for which I paid, as the flight attendant spilled cola on me and laughed with other passengers around me about Delta platinum and Diamond status for some reason, apparently unaware that I am a platinum flyer. My Delta app and the website continue to show both flights (from yesterday) in my itinerary as if I am somehow going to fly one of those flights now(?), which is even more confusing. It also clearly shows that despite being Delta Premium Select, a seat for me was “not assigned,” which makes no sense. This was by far the worst experience I have had with Delta and my opinion of Delta went from almost 5 stars to about 1.5 stars due to these unfortunate and awful events.
I like that I got to my destination safely.
Too many delays and maintenance issues
Cons: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Pros: "Feeling Covid safe."
Cons: "More attention to those not wearing masks properly ."
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "On time. Friendly crew"
Cons: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
Cons: "No option to watch movies"
Pros: "Seat was comfortable and the crew was courteous."
Pros: "Crew very nice."
Cons: "Better food"
Pros: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "Flight attendants were excellent, flight from Milan to JFK, while long was reasonably comfortable. Food was pretty good. Lots of free movie and TV choices. Leg room was OK."
Cons: "It would be nice if the seats leaned back just a little more for sleeping. Make certain you have used the restroom before you get to JFK and customs. Customs was a pain but I had lots of time between flights."
Cons: "Food was just a snack"
Pros: "Plane and staff was comfortable"
Cons: "Weather delays resulted in me being rebooked on a flight nearly 6 hours later, even though there was a connection within 2 hours"
Pros: "Good movies and tv selection. Seat next to me was empty, so that was great."
Cons: "Toilets space are below standards"
Pros: "Waited for me"
Cons: "Damaged my suitcase upon arrival"
Pros: "They waited for me as I was late"
Cons: "My suitcase was damage"
Pros: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Cons: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Cons: "Older plane and seemingly frustrated crew. They had very little patience."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Pros: "Staff pretty friendly. Plane clean. Ran on time. Good communication."
Cons: "No option for tv/movie on a longer flight. And really? One tiny snack for a longer flight too?? Little more room in seats would be nice."
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Pros: "Friendly crew"
Cons: "Seats too close. Food lacks salads. Fruit salad tasteless--fruit not ripe--looks good, but no taste."
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"
Cons: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Pros: "It was my first time to fly Air France. They exceeded my exceptions. The service was great and they made sure we were very comfortable. I will definitely fly Air France again."
Pros: "Entertainment offered, USB charging options."
Cons: "Too much food offered."
Cons: "Very rude flight attendant - unnecessary attitude"
Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"
Pros: "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."
Pros: "Drinks were passed out twice while everyone was waiting due to flight delay. There was one flight attendant that was awesome. I had asked for coffee due to migraine. I was stuck in the last row, back of the plane & had seen other people with coffee. The flight attendant told me no, I would have to wait for 3 more hours for coffee at breakfast. A smiling face showed up within minutes & asked if I wanted coffee. She told me that when she hears someone else say "no" that she thinks it should always be "yes". She was the African American flight attendant (wish I would have got her name). She brought me coffee, offered tylenol & checked in on me again later."
Cons: "Food wasn't very good. Most of the service was fair at best, crew, no smiles, looked irritable. Our flight had been delayed about 4-5 hrs so passengers & staff grumpy. Poor selections on the movies. No charging stations in the seat. This plane was very noisy so I was really glad to have noise cancelling headphones. Very expensive to select seats as it was bought through a non-Delta site to get the desired connections."
Pros: "I had ordered a dairy - free vegetarian meal for the international flight. Initially the attendant brought me a vegetarian meal with cheese, part of the regular meal options, then she found the one with my seat number that was dairy - free. It was quite tasty! And I was grateful, since I would not have been able to eat the meal with dairy. It is not a preference, dairy makes me ill. The delay departing from Brussels caused us to miss our connecting flight to Denver, but our provided hotel accommodations in NY were quite comfortable. One item of note: The LaGuardia staff person, who made our arrangements for the overnight stay, said there was a shuttle from the hotel to JFK ( where our flight was in the morning), so she did not give us a travel voucher for the morning. The Hotel only has a shuttle to LaGuardia; it never has a shuttle to JFK. It seems the staff person should have known that. When we called Delta to ask how we should handle that, Delta kindly offered us reimbursement; it was just a phone call and a mailing for us and for Delta that was extraneous. Our interaction with the staff person was entirely pleasant, we were just surprised that there was misinformation."
Pros: "crew was great, comfortable seats, in flight entertainment was great"
Cons: "We boarded the plane to learn the pilot wasn't there, or even at the airport. Sat on the plane at the gate for nearly 2 hours while the pilot traveled from home to the airport."
American unexpectedly and without any reason moved my and my wife’s seat so that we were 11 rows from our 7 and 9 year old. I tried to get moved back to our original seats and while they were trying to figure out how to do that, someone bought the exit row and we were stuck. It just seems like being a million miler and and a gold elite don’t mean anything anymore.
My flight was cancelled and I wasn’t even notified!!! Horrible service!
Cons: "No debe cobrar maleta pequeña"
Cons: "Pagar una maleta demasiado"
Pros: "Food was tasty and plenty. Crew was attentive and professional. Even with a 20 minute delay for take off, we arrived on time."
Cons: "The leg room and seat width seem to be less than other planes. The monitor was very touchy and hard to make it respond"
Pros: "Knowing that the pilot takes out safety seriously is to be commended. Thank you"
Cons: "Not have a breakdown would be nice but I know that breakdowns are unexpected and it’s better to be safe than sorry with our safety. So thank you"
Pros: "45 minutes late departure"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "No había espacio para equipaje arriba."
Pros: "The crew was really nice and I like the cookies"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "the flight was delayed till the next day and we sat in tarmax 4 hours"
Pros: "crew was good. plane was clean"
Cons: "terrible entertainment option. plane interior was old and only way to have entertainment was using my own device, which was a phone and has a small screen. on the way back it was great"
Cons: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"
Pros: "Super comfortable"
Pros: "On time"
Cons: "Snack selection was poor"
Pros: "Crew was kind & friendly. They found my wife and I empty seats where we could stretch out. Food was great too. No complaints."
Cons: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
Pros: "Flight was on time. Crew was very helpful"
Cons: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Cons: "It was horrible. Almost 3 hours delayed"
Pros: "The flight overall very good and smooth"
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Cons: "The gate changes...........and no information in 3 hour delay"
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "Very attentive.. good service.."
Cons: "Seats to tight.."
Pros: "On time"
Cons: "No food and no entertainment"
Pros: "Good piloting...courteous on board service"
Cons: "Entertainment system was not operational. No food..only simple snack. Even willing to pay only a simple snack box is available...few choices due to length of flight being under 3 hours."
Pros: "The comfort seats"
Cons: "Flight was oversold and that caused a delay of over 1 1/2hr."
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Pros: "staff fine On time"
Cons: "Review misleading - I didn’t use entertainment and this flight does not have food"
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Pros: "Entertainment, food and smooth flight."
Cons: "Did not like Early boarding with known mechanical problems, waited for almost 2 hours inside aircraft before taking off. Crew okay but could be more courteous."
Cons: "Very disorganized. Why was I put on this terrible American Airlines plane? My headphone outlet was broken, the plane was very uncomfortable, the boarding was disorganized. I thought I paid for a British Airways flight?"
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Pros: "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
Cons: "Lack of a decent snack besides pretzels..."
Pros: "Friendliness and attitude of flight attendants to serve as help passenger"
Cons: "Entertainment screen was not operating satisfactorily"
Cons: "AA didnt give a boarding pass because of an error in their computer. When it was finally resolved the flight was gone and all they could say was sorry and said they would refund the money. They would not accomodate us or try to get us on another flight until they day of the returning flight. Unfortunately because of this my father missed seeing his friends and family who he has not seen in over 40 years for a reunion. We never received notification that anything was wrong with the flight and we were given the run around for 2 hours until they realized it was their fault and we missed the flight. Then they just offered a refund. In my opinion they were overbooked and did this on purpose, because it could have been resolved in minutes. I am disappointed with all parties involved including Kayak because of not notifying us of a problem. Thanks for ruining possibly the last time my father would be able to see his family and friends."
Cons: "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Spent the night in JFK."
Pros: "Everyone was very helpful."
Pros: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Cons: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
Cons: "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
Cons: "Worst seats ever. Very delayed. No entertainment"
Pros: "Flight on time"
Cons: "Airplane should be a bit more modern."
Cons: "I observed Crew at gate and on board rude to passengers"
Too slow to board, were not willing to do anything for missed flight due to lineups at immigration.
Best best ever love it and would travel with this airline again
Cons: "Better snacks ...maybe nuts"
Pros: "The HBO shows on the screens were good for binge watching. The pilot seemed skilled and we arrived safely."
Cons: "Half the bathrooms on the plane didn’t work. A full working toilet system could have been better. The time delay was also unpleasant and could be improved. I think the crew was stressed by the situation as well because they were a bit short with the courtesy."
Pros: "The staff was impeccable. Boarding was great. My seat was not comfortable, but what can we say?"
Cons: "There was no entertainment on board. That was not cool. We had to download the app, but WiFi was not included."
Cons: "Cold air streaming from the storage bins."
Cons: "Seats are very close together and when someone reclines the lap tray is on your lap. Nothingnthe crew can do - since it comes from upper management"
Cons: "Food ran out and only one choice"
Pros: "Free movies and tv through the app."
Cons: "A charger port and free food and drinks in coach again!!!"
Pros: "I got an upgrade to economy plus for the first time in my life. The supper was good, the service was efficient and the staff was courteous, one of the best flight crews that I’ve had with United flights, and the extra leg room was a great welcome."
Cons: "The snack and breakfast were left to be desired. Upon arrival to destination, we had to wait for one hour and ten minutes for a gate to be available in spite of clear weather. I made my connecting flight just in time. Many other passengers missed their connecting flights. In this situation, it would have been appreciated if there were staff to direct us to help speed up the process, but most passengers with connecting flights were running around like headless chickens and loosing patience as we were left to fend for ourselves. Once again, United managed to drop the ball."
Cons: "Almost six hours late in Toronto Missed all connections No hotel No transportation No shave kit Exhausted"
Pros: "The best thing about my flight was that it was really empty so I was able to change to a better seat. Everything was quick and easy."
Pros: "It was an ok flight i guess but there was no good free in flight entertainment."
Pros: "Friendly flight attendants"
Cons: "Terrible food. Cramped, uncomfortable seats. No in-flight entertainment, app did not work."
Cons: "no food, no entertainment, tiny squished seats"
Pros: "Ground crew"
Cons: "I just plain feel like United lied to me/ passengers. Entertainment overpriced. Wifi doesn't work. Maintenance delays. Long wait for baggage. United Airlines is one of the worst. Unhelpful at customer services."
Pros: "Nothing about United is worth flying"
Cons: "We I had to pay 25$ to check my bags only to have my bag thrown around and my cologne bottle and headphones break so on top of paying to get my bag checked I need to spend more money on the items damaged"
Pros: "On time"
Cons: "Layover in Newark was too long and Newark is not a good airport for layover"
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "fast comfortable flight thanks to an upgrade."
Cons: "The worst cheesburger ever...you ran out of my first 3 choices"
Pros: "Crew was very nice. Had a sick passenger on board and the flight attendant was outstanding with her and made sure she was ok every 20 mins. Do not remember her name but she was excellent in caring for the sick passenger."
Cons: "Having a delayed flight which made my brother and I miss our connecting flight in Houston which got us home 4 hours later than we were suppose to be."
Pros: "N/A due to them rerouting my itinerary."
Cons: "N/A due to them rerouting my itinerary."
Pros: "No issues"
Pros: "I left wallet on plane. And I didn't realize until After I left aurport While it has not been found yet, United reps really did everything to find. I Thank them for the effort"
Pros: "Cute nice attendant."
Cons: "Pretty sad their old planes are way more comfortable than their new ones. Overall flights to get home were much better than flights out of town. Overall though, hoping to never fly United again."
Pros: "No issues with getting a seat or checking in like the cheap airlines."
Cons: "Same flight as the cheap airlines. New seats are not comfortable. Row 30 was brutal at 6'1". I'd rather deal with a shitty airline."
Cons: "Having to wait 2 hrs for initial flight which made me miss all connecting flights"
Pros: "Entertainment was great. No problem with boarding/departure/baggage claim"
Cons: "Couldn't recline in exit row. No pillow. No foot rest"
Pros: "Flight attendant very personable."
Cons: "No complaints"
Pros: "United service is awful."
Cons: "Flight was cancelled!!!"
Pros: "Estuvo a tiempo. Y el vuelo fue agreeable."
Cons: "No tube ventana y fue muy incomodo el viene."
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Cons: "1h delayed but warned about it hours before"
Pros: "It was on time."
Cons: "Bad crew attitude No entertainment Terrible baggage policy Poor snack options Absolutely no leg room Since Continental was taken over by United it's been going downhill but this flight was just awful. After living in the Newark, NJ area for over 20 years and flying with them as long, I'm awfully tired of them. I will consider other airport options for nonstop flights or do layovers bc I can't stand their overpriced seats and poor service."
Cons: "Less than friendly staff at the desk. The gate was changed on us and again no United app updates or texts until much later."
Pros: "Great flight both ways of my trip. We arrived 20 minutes ahead of time on the way back. The crew was very courteous and I had a great experience with United."
Cons: "Sitting on the tarmac for 30+ min in Washington."
Pros: "the food & drinks kept coming and coming....it was great"
Cons: "-2 delays for 2 different reasons -Lisbon airport makes you leave the boarding area once you are all settled to recheck your passport & boarding pass. very strange"
Pros: "I love that you can fly direct to Pasco now. For years, one had to fly to Seattle and catch a puddle jumper. You're only in the air for about an hour and a half and Pasco has been slowly upgrading their airport. I love how easy it is to visit my family in the Tri-city area now."
Pros: "I liked the fact that I got to Dominican Republic on time."
Cons: "However the crew was horrible; there was no food provided. (Crackers j don't call food)."
Cons: "-Was a United flight despite being billed as Lufthansa, I always try and avoid United as I have had bad experiences in the past. -Was unable to choose seats online. -Upon check in was told that only middle seats were available for my partner and I away from each other even though we showed up 6 hours early in order to get good seats as we couldn't check in online. -We then paid extra to get seats next to each other (250 bucks) and the entertainment systems in those seats were broken. -When we told the flight attendant staff they said there was nothing they could do and were rude. -When trying to explain the situation to United Customer service they were also rude."
Pros: "it was very comfortable"
Pros: "We have a list a cookie on the fly"
Cons: "The see were too cloused"
Pros: "Everyone was friendly"
Cons: "Everything was fine"