Guest reviews
Overall rating
3,5
Mediocre
Based on 32 reviews
Cleanliness
4,0
Comfort
3,6
Pick-up/Drop-off
3,4
Value for money
3,0
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
3
1
0
7
13
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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8,4
Pros: only the car but at the end my reservation was changed they charge me double the money the prepaid insure did not work in dr a lot other people were complaining about the same thing.....
Cons: don't allow them to changed reservation once you get there tired people don't want to deal with those thing..............
review from
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2,0
Pros: Saff was friendly and polite.
Cons: Car reserved was not available and another car was not available
review from
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2,0
Pros: They never came to pick me up and didn't have any cars left and didn't answer their phone
Cons: Everything
review from
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2,0
Pros: My booking was fake. When i arrived there were no car. They just excused. When will i receive compensation for insurance payment and taxi both ways.
review from
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4,0
Cons: The Punta Cana Budget did not have either of the 2 cars we reserved nor the car seat we reserved. We spent 2 hours at the Budget at pick up as well.
review from
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4,0
waiting for final email since yesterday
Cons: confirmation email with return of $200 deposit missing since yesterday
review from
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4,0
Cons: Required paperwork and added costs/fees not in the reservation were very disappointing.
review from
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2,0
Quoted price on Kayak is unrelated to the price you will pay
Pros: Pickup is convenient to the airport
Cons: Get ready for a surprise when you arrive at the checkout counter to discover mandatory insurance, $1000 credit card holds, and lots of other fees in excess of what Kayak quoted you.
review from
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2,0
There was no rental
Pros: Got to budget, and no 7 seaters available. Budget guy walked me over to National, where I was forced to pay double the reservation price to get the same vehicle I reserved.
Cons: Got ripped off. Won't use this again.
review from
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8,8
Best deal in Punta Cana
Pros: Was cheapest deal at the airport rentals. Would rent again here
Cons: The car battery died if you turned the lights on without the engine running, for 5 minutes. Literally 5 minutes to a dead battery. Had to have it jump-started twice and wish we would have been warned about that.
review from
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2,0
Cons: Picking up the car the lady argued with me until I finally accepted the insurance, almost $70.00/day (when online I was quoted $18.00 complete scam!)for a tiny compact car, dropping off the rental at the airport was a complete debacle!
review from
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2,0
Charged extra
Cons: We waived all insurance and liability. The agreement was in Spanish and we asked over and over if we would be charged extra and they said no. When we returned the car to punta cana airport we were charged $120 extra for liability and road side assistance. We had to hurry to airport and could not stay to discuss the inaccuracies. We called budget and they said they will send a claim but will likely not work since everything was signed (in Spanish). The rental car was dirty and banged up with only 7000 miles.
review from
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