4.0
It takes way too long to pick up the car, especially considering if you're coming from the airport, it's already 25 minutes out of the way.Reviewed Sep 21 2022
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4.0
Pick up took 50 minutes. I was told that someone had called in sick so the only lady there had to go clean each car before it could get rented. Then the manager came in and explained the car cleaner had hand surgery and was out for weeks (so the lack of car cleaner was entirely foreseeable.) They also told me they didn't have my reservation despite me having a kayak confirmation email with a Hertz confirmation number. It very easily could have been a lot better customer service.Reviewed Nov 4 2021
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7.9
We had a good experience with hertz in Peoria, they were all working very hard to help their customers!Reviewed Oct 11 2021
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1.9
When I went to pick up the car, eventhough it had been prepaid, they told me I could not rent it unless my credit card had a "chip" in it, which mine did not. Then they wanted to switch credit cards and when I agreed, they wanted to charge me $150 extra.Reviewed Sep 20 2021
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3.9
I had to wait 30 minutes while they cleaned the car before I could start my trip. Totally unacceptable, will not use this agency again.Reviewed Aug 4 2021
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8.0
Pros:Staff friendly & helpfulCons:Too expensiveReviewed Jun 2 2021
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2.0
Cons:They don’t take chime cardsReviewed Mar 15 2021
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8.4
Pros:all phases of rental satisfactoryReviewed Oct 16 2019
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9.2
Pros:Yes the Staff was GreatCons:The Car could have been Cleaner French Fries and Dog Hair was on the Back SeatReviewed May 17 2019
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5.2
Cons:Our flight in Chicago cancelled. We were unable to change the pick up location from Peoria to Chicago We were stranded in Chicago at night. We had to get another car from Chicago to Peoria and then the next day go get our Kayak rental in Peoria. We paid for a day we did not use. The other problem was booking through Kayak there was no opportunity to cancel. We will never book another car through Kayak.Reviewed Aug 27 2018
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9.6
Pros:Good on gasCons:When I picked up car windows were very spotty side view mirrors spotty hard to see out of side windowsReviewed Jul 19 2018
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3.2
Pros:gas milageCons:had to wait to pick up the car the lady was not very nice and it took foreverReviewed Jun 25 2018
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