Car hire at Moline Quad-City Airport

Cons: When returning my car, I had to wait in line for 25 mins. I couldn't wait any longer as I had to check in so left the keys and paperwork with the desk rep. She said she would email me my receipt but I have received nothing. I tried calling customer service but no one was able to help me.

Pros: The car was decent (Kia Soul)

Cons: When I came to pick up the car no one was at the desk for about 15' (she was outside smoking). When I dropped off the car they simply took the keys at the desk and did not bother to check mileage/condition nor offer a receipt. When charges hit my credit car the amount was almost double the quoted amount. Had to waste my time to call home office to have corrected and there was no adequate explanation. Disturbing!

Issue with counter and checkout

Cons: I was assisted by a representative from Avis (covering for the Budget counter on a Sunday). The reservation was improperly transferred from Kayak to Budget according to the agent. The agent helped multiple Avis Preferred customers in line behind me prior to addressing my issue. The problem took close to an hour to resolve.

Pros: Car had good gas milege

Pros: Customer service at the counter was fine.

Cons: Car indicated low battery on key fob right away and the back of the station wagon would not open. We had to put suitcases in the back seat.

Pros: Agent at pickup was extremely friendly and helpful.

Cons: Car had some hail damage and damage on backseat. as well as other dents and scratches. the rental agent noted some but not all but was helpful showing damage we reported. Also, AC only worked intermittently. when we told the agent at return, she said we must have not been setting all the buttons correctly. She also was not helpful when we needed to change rental to a different dropoff because our flight was cancelled. Quoted us an additional $400 although I just had gotten an online confirmation for one size smaller vehicle for a total of $38. She said that size was not available and we would have to come back later. We went to Hertz for similar car available immediately for $51. Budget/Avis agent was not helpful at all.