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The only car hire company that offers shuttle or pick-up services from Dubuque airport to off-airport locations is Avis.
2 locations in Dubuque Airport
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Reviews
10,0 Wonderful
May 2021
Pros:
The staff in our Dubuque Hertz office are friendly and very helpful. It was a pleasure working with them.Cons:
Everything went well.4,0 Mediocre
May 2021
Cons:
I rented the car for airport pickup. I was told, at pickup that rate was for a pickup downtown and I had to get myself there. Off airport pickup was not brought to my attention when I booked.2,0 Poor
Jan 2021
Cons:
If I actually got the rental I reserved. They didn't even have the rental I reserved. So I was unable to accomplish what I was trying to do. Horrible that I reserved something and they didn't even have it when I showed up.9,6 Wonderful
Nov 2020
Pros:
Super staff at Dubuque location! Fast and friendly.10,0 Wonderful
Nov 2019
Pros:
Anthony was amazing. He is the perfect of example of what customer service should be. There was an issue with the price of the rental. It did not match my reservation. Anthony did not challenge it at all. He immediately got on the phone to try to fix it and did not stop making calls until it was resolved. I appreciated that more than he will ever know.Cons:
I drove from IA to NV. The change oil came on in Utah.2,0 Poor
Dec 2018
Pros:
Absolutely nothing!!!Cons:
I was thoroughly displeased with the fact that I couldn't rent the car and my reservation fee was not reimbursed. I've gone thru every bit of paperwork and terms and conditions and I've found nothing that states that I can not get a refund from my cancelled reservation.2 locations in Dubuque Airport
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8,8 Very Good
Aug 2017
Pros:
The vehicle we received was clean and ready to go at the appointed time. Gas mileage was much better than our own vehicles.Cons:
A couple of features were not on the vehicle that we are used to, such as backup camera. Possibly if we would have requested a higher priced vehicle it would have been included?6,0 Okay
Jan 2016
Pros:
Detailed in top messageCons:
Detailed in top message6,0 Okay
Apr 2023
2,0 Poor
Dec 2022
2,0 Poor
Jun 2022
10,0 Wonderful
Mar 2022
One location in Dubuque Airport
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Reviews
2,8 Poor
Aug 2020
Cons:
It took 45 minutes to get my rental even though I was the only customer. Also they didn’t have a luxury car available.8,4 Very Good
Aug 2019
Pros:
GoodCons:
Good2,8 Poor
Apr 2019
Pros:
Pick up was quick.Cons:
When we picked up the van it was dirty with bottles under the seats and wrappers as well as messy bench seats. There was no CD player.2,0 Poor
Jun 2018
Cons:
We were taking a car one way, plans changed and I was told that if we returned the car to it pick-up location that it would be cheaper. Nope, still over $800.00....never use avis again.4,4 Mediocre
Feb 2018
Cons:
Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.4,8 Mediocre
Feb 2018
Pros:
The car was useful and was clean.Cons:
The person at the desk was very rude to me when I went to pick up the vehicle. I couldn't find a nearby gas station to refill the car before dropping it off - I drove 20 miles without seeing a single gas station. Now I'll be charged way too much - but I wasn't going to leave again to go search for a gas station - it was a blizzard outside!One location in Dubuque Airport
4 locations in Dubuque Airport
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Reviews
5,6 Fair
May 2017
Pros:
Quick service.Cons:
See above.10,0 Wonderful
Apr 2017
Pros:
Great service.3,6 Poor
Nov 2016
Cons:
I asked for a rental car at an airport but when we arrived, we found the car was at a location nowhere near the airport. Why should that happen?9,6 Wonderful
Sep 2016
Pros:
Friendliness of the staff. Loved the carCons:
Car had a couple of large stains on carpet. It is a shame people don't take care of vehicles even if they don't belong to them. I treat a rental just like my own10,0 Wonderful
Sep 2016
Pros:
They upgraded, swift transactionCons:
Loved it allMost popular car type | Standard |
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