Recent reviews
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4,8
Intermediate Car
Pros: Efficient process
Cons: I was told by the agent who set up my car that the fuel prepay was only for the amount of fuel I used. I was charged for a full tank. The manager told me he would refund for the amount I didn’t use and did not.
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5,6
Not sure why they would not honor the original quoted cost.
Pros: Quick service.
Cons: See above.
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10,0
Pros: Great service.
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10,0
Pros: Airline flight was a debacle, ended up flying to Cedar Rapids instead of Dubuque. Enterprise bent over backwards to help us out, letting us rent and return at Cedar Rapids instead of Dubuque for the same price -- it would normally have been more due to in-airport counter.
Cons: I don't like the popular policy of taxing rental cars to pay for airports. If I rent for two weeks, I'm paying every day for an airport that I spend an hour in. Since Enterprise will pick you up anyway, they shouldn't even have an in-airport counter -- anywhere. Rather, just post an ad inviting airline passengers to call them up and have them pick them up at the airport, avoiding those airport taxes. They'd clean up in places like Denver and Chicago where the taxes double or triple the cost of the rental car.
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6,8
Enterprise & Dubuque ... No airport presence!
Pros: Customer service was very good.
Cons: Online rental information is misleading. I plugged in "Dubuque Airport" to get a car rental, and Enterprise popped up with a good price. The problem is that Enterprise doesn't have a facility at the Dubuque airport! (If I had looked at the pickup and dropoff address more closely, I might have known this ... but one usually assumes that the car rental agency will have a presence at the local airport.) I had to pay extra for Enterprise to pick me up from the airport. Please make this more transparent, thanks!
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10,0
Pros: Great service.
review from
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10,0
Pros: Airline flight was a debacle, ended up flying to Cedar Rapids instead of Dubuque. Enterprise bent over backwards to help us out, letting us rent and return at Cedar Rapids instead of Dubuque for the same price -- it would normally have been more due to in-airport counter.
Cons: I don't like the popular policy of taxing rental cars to pay for airports. If I rent for two weeks, I'm paying every day for an airport that I spend an hour in. Since Enterprise will pick you up anyway, they shouldn't even have an in-airport counter -- anywhere. Rather, just post an ad inviting airline passengers to call them up and have them pick them up at the airport, avoiding those airport taxes. They'd clean up in places like Denver and Chicago where the taxes double or triple the cost of the rental car.
review from
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4,8
Intermediate Car
Pros: Efficient process
Cons: I was told by the agent who set up my car that the fuel prepay was only for the amount of fuel I used. I was charged for a full tank. The manager told me he would refund for the amount I didn’t use and did not.
review from
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5,6
Not sure why they would not honor the original quoted cost.
Pros: Quick service.
Cons: See above.
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