Guest reviews
Overall rating
7,4
Good
Based on 3 849 reviews
Cleanliness
7,8
Comfort
7,9
Pick-up/Drop-off
8,2
Value for money
8,1
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
8
3
0
0
3
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
10,0
Pros: Anthony was amazing. He is the perfect of example of what customer service should be. There was an issue with the price of the rental. It did not match my reservation. Anthony did not challenge it at all. He immediately got on the phone to try to fix it and did not stop making calls until it was resolved. I appreciated that more than he will ever know.
Cons: I drove from IA to NV. The change oil came on in Utah.
review from
-
10,0
1st time renting here, a good experience!
Pros: The price was excellent for a week rental. We arrived and were promptly taken care of. The process took less than 10 minutes. Staff were nice and the car we were given was bigger than what we thought we would get. It was a pleasant surprise and the car, a Dodge Journey was a perfect fit for our family. The return process was the same, quick and easy. Will rent from here again.
Cons: Everything was great, nothing negative to report.
review from
-
8,8
Great Price for good car and fast service
Pros: Price. Price. Price! Good customer service, no waiting, They agreed to let me pick it up early when my plans changed. Came with bun-warmers which my wife likes.
Cons: exterior had not be washed. No problem, we were driving in a snow storm so it would have been dirty 30 min after pick-up anyway.
review from
-
2,0
It was NOT at the airport
Cons: Getting to the airport and finding out that the rental was 16 miles away.... at the city Herrz, not the airport Hertz. No cabs, no Uber, 45 minutes until closing time.
review from
-
9,6
thanksgiving trip
Pros: Please remember to put the car in the name of the person picking up the car. Customer service was going to charge me extra to change names but then did charge me same rate.
Cons: I wish you could specify the car you would like. The Nissan Sentra was not nearly as comfortable as the Chevy Cruze we rented a month ago. It would be nice if they tell you the gallons the tank of gas holds.
review from
-
10,0
First time renting
Pros: It was worth prepaying for first tank of gas.
review from
-
8,0
Pros: Good experience with Hertz.
Cons: Did not like the type of car at all.
review from
-
10,0
It was a great experience
Pros: The rental was at the airport and there was no wait time. Loved the GPS that made it easy to find my way
Cons: nothing
review from
-
10,0
The staff in Dubuque was helpful, knowledgeable an
Pros: No pressure sale spiel! Helpful accommodating staff
Cons: Nothing!
review from
-
2,0
Hertz Rental is a joke
Pros: Nothing...
Cons: I dont have a credit card....so after I drove 45 minutes to get there SCOTT tells me than I can't rent a car and to try calling a buddy to use his. I had cash and my debit card with over $5000 in it. Nope sorry. Can't use that...come back tomorrow maybe....is what SCOTT said. So I went up the road...like SCOTT suggested to ENTERPRISE...guess what...I rented a car from them with my debit card! Thanks Hertz...you suck!
review from
-
8,0
Pros: The drop off in Dubuque was very easy compared to what I expected. I was expecting there to be an inspection of the vehicle, but because I had chosen to fill the car myself, all I had to do was drop off the keys, and the charges came through for the exact amount I was told they'd be.
Cons: All I did was drop the car off at the Hertz Dubuque office, and that went well. There was nothing I didn't like at this location.
review from
-
2,0
They Lied to me
Cons: So I registered online, and called in to confirm my registration, but when I went to pick up my car they said they only take credit card. When I was on the phone the gentleman said I just need a card on file, but the lady at the front desk said it must be credit card. I do not carry a credit card on my only debit. She told me the change was very recent, so they did not have the courage to send me an email with the change.
review from
Other suppliers in Dubuque scored
Where can I find Hertz hire cars in Dubuque?
10699 Collision Drive, Hertz car hire
Address
10699 Collision DriveHours
| Monday | 08:00 - 16:00 |
| Tuesday | 08:00 - 16:00 |
| Wednesday | 08:00 - 16:00 |
| Thursday | 08:00 - 16:00 |
| Friday | 08:00 - 16:00 |
| Saturday | |
| Sunday |