Pros: Staff was very friendly and efficient.
Cons: Couldn't ask for more!
Pros: Easy of pick up. Drop off. Customer service was excellent!
Cons: No surprises. About $60 cheaper than a national competitor. Kayak made searching easy and straightforward.
Pros: Rental office was located right in terminal so easy to get to.
Cons: Car had scratches. No clear signs on where to return the car. Usually there is a separate section for rental car returns
Bad Customer Service
Pros: Ride was comfortable.
Cons: Customer service at the airport counter.
Pros: I picked up the SUV at the airport and they required me to sign the sheet that has the checklist for any damage to the vehicle? This is before I even see the vehicle that is parked a few hundred yards from the building? They need to have a person drive it up to the building and go over it before driving away! Once i got it to the peoples house I was picking up, I opened the back gate and noticed some previous damage from another rental?? NOW WHAT AM I TO DO ?? How do I prove I did not do it since I have the vehicle in my posession? A real bummer! I did buy the insurance, which by the way, is way too expensive..if they charge it to that insurance it will be fraud ?? Also the vehicle was very dirty and water spotted on the exterior which in turn makes it difficult to see any damage before driving out of the lot!!