Book Hertz hire cars in Pasadena

Reviews for Hertz in Pasadena

Recent reviews

Traveller rating

Wonderful

1

Very Good

1

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

2

4.0

Hertz should hire more employees at this location. This is not our first time renting a car from this location. The first time they ran out of cars and we were not able to get a car even though we had reserved one online. Most times the place is packed and the couple of people there seem really overwhelmed. More than one customer did not get the car they reserved or were charged an additional amount because they did not have the car that was supposed to be available (our experience this past time).Reviewed Jan 7 2022

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6.0

Cons:Pick-up took so long and had to wait more than 45 min.Reviewed Jan 6 2021

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10.0

Pros:Staff was very friendly and helpful.Cons:It went very smoothly. I can’t think of a suggestion.Reviewed Aug 6 2020

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4.4

Pros:drop off was easyCons:I made a reservation for a compact vehicle. When I arrived at the hertz location to pick up the vehicle, I was told that all of the compact vehicles had been taken. My only option was to upgrade and spend more money that wasn't exactly in my budget.Reviewed Feb 27 2019

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2.0

Cons:Reservation did not register with company bc it was done via a third party so there was not a car available for me.Reviewed Feb 19 2019

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2.0

Rent a wreckCons:First they wanted to give me an unwashed and uncleaned car. The second car looked like somone spilled something (hopefylly not bodily fluids) on the pessenger seat. The counter agent told me that they cannot detail the car. From the outside the car was scratched, scraped, dinged, felt like a rent a wreck for half the price. It took over an hour to get the car and get on my wayReviewed Apr 15 2018

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2.0

Rented the car out from under meCons:I indicated that I would be coming to pick up the car around midday, but due to a change of plans I came in the afternoon, only to be told they'd already rented out the car I'd reserved and that there were no others on the lot. The staff made no effort to show any kind of sympathy for my plight, and instructed me to call their corporate headquarters to cancel my reservation -- which I was then told I could not do because it was after my pickup time, although I was also told the car should have been held for me until the end of the day. Was eventually able to get my money back, but was ignored by Pasadena staff the whole time. Were it not for the presence of an Enterprise rental agency down the street, my entire trip would have been ruined. I will never rent from Hertz again.Reviewed Mar 19 2018

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7.2

Pros:In and out fast.Cons:Just a so-so car.Reviewed Feb 23 2018

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10.0

Great work!Pros:Friendly & knowledgable staff!Reviewed Jan 24 2018

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10.0

Pros:W liked the complimentary upgrade. We appreciated the complimentary gift card for a quarter of a tank of gas on the next rental when we returned the car with the tank full of gas.Reviewed Dec 8 2017

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10.0

Exceptionally satisfied.Pros:They took me a about 45 minutes early and got me out the door quickly. They were polite and efficient. I got a slight upgrade for whatever reason and was pleased. Needed to keep the car an additional day and it was very easy to do over the phone and for a reasonable fee. They got me in and out upon return in about 5-7 minutes. WOW!Cons:NothingReviewed Aug 3 2017

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2.0

Hertz refused to give me my prepaid carCons:Hertz wanted a $200 deposit when I picked up the car. They would not take my debit card, the same card I used to prepay for the car. They would not take card from one of three family members, stating it had to be in my name only. I would NEVER use Hertz.Reviewed May 23 2017

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• What is the most popular car hire from Hertz in Pasadena?

  Supplier choice (Class Special Car or similar) is the most frequently booked car hire type from Hertz in Pasadena.

• How many car hire locations does Hertz have in Pasadena?

  Hertz has 2 hire locations in Pasadena. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes