Book Hertz hire cars in Pasadena

Reviews for Hertz in Pasadena

Recent reviews

Traveller rating

Wonderful

2

Very Good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

2

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friendly staff

2.0

Through Kayak, I reserved a vehicle a specific vehicle at a specific Hertz location for $30.00 a day. I arrived to be told that it was my responsibility to call the location to confirm the vehicle or any vehicle was actually available. They had one vehicle available and they charged me $50.00 a day for it. I was told that they reduced the rental cost of that vehicle to $50.00, under the circumstances. However, I don't believe that I should have been charged more when I reserved a $30.00 a day vehicle, which was also far more fuel efficient. This was wrong on so many levels and then I was blamed.Reviewed Jan 17 2023

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2.0

The car reserved wasn’t available. They had zero cars available.Reviewed May 21 2022

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8.0

Great staff. Easy rental.Reviewed Apr 26 2022

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10.0

Your customer services was greatReviewed Feb 28 2022

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4.0

Hertz should hire more employees at this location. This is not our first time renting a car from this location. The first time they ran out of cars and we were not able to get a car even though we had reserved one online. Most times the place is packed and the couple of people there seem really overwhelmed. More than one customer did not get the car they reserved or were charged an additional amount because they did not have the car that was supposed to be available (our experience this past time).Reviewed Jan 7 2022

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6.0

Cons:Pick-up took so long and had to wait more than 45 min.Reviewed Jan 6 2021

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10.0

Pros:Staff was very friendly and helpful.Cons:It went very smoothly. I can’t think of a suggestion.Reviewed Aug 6 2020

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4.4

Pros:drop off was easyCons:I made a reservation for a compact vehicle. When I arrived at the hertz location to pick up the vehicle, I was told that all of the compact vehicles had been taken. My only option was to upgrade and spend more money that wasn't exactly in my budget.Reviewed Feb 27 2019

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2.0

Cons:Reservation did not register with company bc it was done via a third party so there was not a car available for me.Reviewed Feb 19 2019

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2.0

Rent a wreckCons:First they wanted to give me an unwashed and uncleaned car. The second car looked like somone spilled something (hopefylly not bodily fluids) on the pessenger seat. The counter agent told me that they cannot detail the car. From the outside the car was scratched, scraped, dinged, felt like a rent a wreck for half the price. It took over an hour to get the car and get on my wayReviewed Apr 15 2018

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2.0

Rented the car out from under meCons:I indicated that I would be coming to pick up the car around midday, but due to a change of plans I came in the afternoon, only to be told they'd already rented out the car I'd reserved and that there were no others on the lot. The staff made no effort to show any kind of sympathy for my plight, and instructed me to call their corporate headquarters to cancel my reservation -- which I was then told I could not do because it was after my pickup time, although I was also told the car should have been held for me until the end of the day. Was eventually able to get my money back, but was ignored by Pasadena staff the whole time. Were it not for the presence of an Enterprise rental agency down the street, my entire trip would have been ruined. I will never rent from Hertz again.Reviewed Mar 19 2018

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7.2

Pros:In and out fast.Cons:Just a so-so car.Reviewed Feb 23 2018

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• What is the most popular car hire from Hertz in Pasadena?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Hertz in Pasadena.

• How many car hire locations does Hertz have in Pasadena?

  Hertz has 1 hire location in Pasadena. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes