Guest reviews
Overall rating
7,4
Good
Based on 4 180 reviews
Cleanliness
7,8
Comfort
7,8
Pickup/dropoff
7,8
Value for money
7,8
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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7,6
Quick and Easy
Pros: Convenient location. Quick and Easy to pick up and return. Car ran very well. Polite staff.
Cons: All of the seats had stains and the cigarette lighters didn't work so we couldn't charge our phones. When we turned in the car we told the lady at the desk that the car probably needed a fuse replaced because the lighters didn't work. She said, "OK, we won't charge you for that". Charge us???
review from
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6,0
Pros: good mileage
Cons: At dropoff in Los vegas, they tried to overcharge me even though I had a written receipt from pick up. They wouldn't call pickup location to confirm my receipt until I made a fuss. Wouldn't apologize for the false overcharge, just said the computer made a mistake. BAD CUSTOMER EXPERIENCE!!
review from
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10,0
Pros: Great place to rent -- very personable and easygoing staff. No problems at all.
review from
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4,0
Cons: Cheating on gas (tank not really full when picking up the car)
review from
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6,0
Pros: Convenient.
Cons: Did not help me with the obvious booking error.
review from
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2,0
Pros: Not much to like about the experience other than they had a car.
Cons: They claimed not to have the car I reserved despite there being many other cars if that type on the lot. The car I got had little luggage room, was dirty inside, had many stains, the ventilation smelled of mold, there was wheel bearing noise. Avoid this site like the plague, you have been warned!
review from
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9,6
Pros: Super fast service
Cons: Tires were all loosing air, made me a bit nervous
review from
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6,0
Pros: good mileage
Cons: At dropoff in Los vegas, they tried to overcharge me even though I had a written receipt from pick up. They wouldn't call pickup location to confirm my receipt until I made a fuss. Wouldn't apologize for the false overcharge, just said the computer made a mistake. BAD CUSTOMER EXPERIENCE!!
review from
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4,0
Cons: Cheating on gas (tank not really full when picking up the car)
review from
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6,0
Pros: Convenient.
Cons: Did not help me with the obvious booking error.
review from
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2,0
Pros: Not much to like about the experience other than they had a car.
Cons: They claimed not to have the car I reserved despite there being many other cars if that type on the lot. The car I got had little luggage room, was dirty inside, had many stains, the ventilation smelled of mold, there was wheel bearing noise. Avoid this site like the plague, you have been warned!
review from
Other suppliers in Pasadena scored
Where can I find Budget hire cars in Pasadena?
665 South Arroyo Parkway, Budget car hire
Address
665 South Arroyo ParkwayPhone
+1 626 304 9445FAQs about hiring a car from Budget in Pasadena
How many car hire locations does Budget have in Pasadena?
Budget has 2 car hire locations in Pasadena. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Budget offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes