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5 locations in Pasadena
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10,0 Wonderful
Feb 2020
Pros:
The staff was nice, knowledgeable, and helpful. I was in and out, very pleasant experience.10,0 Wonderful
Aug 2019
Pros:
Staff10,0 Wonderful
Aug 2019
Pros:
Staff were quick, friendly and very helpful. Upgrade to a better car, a Mini convertible, was very much appreciated.Cons:
Nothing comes to mind!10,0 Wonderful
Aug 2019
Pros:
The staff were extremely friendly and personable. It was an efficient positive experience!10,0 Wonderful
Jul 2019
Pros:
The staff was very friendly when I picked up the car and when I dropped it off.Cons:
I think that on a Friday evening you should have more than 2 people working.10,0 Wonderful
Mar 2019
Pros:
Staff was very friendly and extremely helpful.Cons:
Nothing really. There was a mo. Up but the staff covers the situation so smoothly it was beautifulOne location in Pasadena
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4,0 Mediocre
Jan 2022
6,0 Okay
Jan 2021
Cons:
Pick-up took so long and had to wait more than 45 min.10,0 Wonderful
Aug 2020
Pros:
Staff was very friendly and helpful.Cons:
It went very smoothly. I can’t think of a suggestion.4,4 Mediocre
Feb 2019
Pros:
drop off was easyCons:
I made a reservation for a compact vehicle. When I arrived at the hertz location to pick up the vehicle, I was told that all of the compact vehicles had been taken. My only option was to upgrade and spend more money that wasn't exactly in my budget.2,0 Poor
Feb 2019
Cons:
Reservation did not register with company bc it was done via a third party so there was not a car available for me.2,0 Poor
Apr 2018
Cons:
First they wanted to give me an unwashed and uncleaned car. The second car looked like somone spilled something (hopefylly not bodily fluids) on the pessenger seat. The counter agent told me that they cannot detail the car. From the outside the car was scratched, scraped, dinged, felt like a rent a wreck for half the price. It took over an hour to get the car and get on my wayOne location in Pasadena
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10,0 Wonderful
Apr 2021
Cons:
Absolutely perfect10,0 Wonderful
Apr 2021
Cons:
Absolutely perfect10,0 Wonderful
Mar 2021
Pros:
Price and customer serviceCons:
If there was parking available for my own car while I was renting. But I realize that’s a lot, that shouldn’t be expected.4,0 Mediocre
Mar 2021
Pros:
good on gas.Cons:
Thrifty is crooked -- no business competing head to head with the majors. FALSE ADVERTISING: exact same rate minus $1 vs competitors, BUT Thrifty DOES NOT include LIABILITY like all the others (I had to pay $12day), AND Thrifty has a mileage cap -- NEITHER of which was discoverable at time of booking, no thanks KAYAK!!! My $60 2-day rental wound up costing me $127, plus $25 in lyfts going the extra distance to the branch location. I am a sucker -- don't you be too! Hertz may seem $10 or even $20 more for comparable, but it's still a deal if you're going to drive more than 100 miles per day and don't have your own car insurance. To top it all off, the crooked guy who handled the return tried to gouge me for an extra 5c per overage mile -- he pointed to excess miles at 40c/mi and i said waitaminute, it's 35. he said, "no that's what he told you..." except i hadn't said he'd told me, he was just trying to get away with it. then he said "ok, i'll put it back..." again, admitting it had been 35c until he tried to gouge me on the spot. by far the most bare-bones rental i've ever gotten, at twice the usual pice -- not even power windows or locks!!! Absolutely crooked -- BEWARE.10,0 Wonderful
Aug 2019
Pros:
Easy drop off and pick up, great staff, good price6,0 Okay
Aug 2019
Pros:
Staff was friendlyCons:
Extra fees for driving over 100 miles2 locations in Pasadena
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2,0 Poor
Oct 2022
2,0 Poor
Sep 2022
8,4 Very Good
Sep 2020
Pros:
Staff was greatCons:
Got the first car and it reeked of cigarette smoke, asked for a new vehicle and was given a new one, but it still had a smell(although much less obvious) of cigarette smoke. Other than that, good experience6,0 Okay
Nov 2019
Cons:
They did not start cleaning the car until after we finished the rental paperwork.6,0 Okay
May 2017
Pros:
good mileageCons:
At dropoff in Los vegas, they tried to overcharge me even though I had a written receipt from pick up. They wouldn't call pickup location to confirm my receipt until I made a fuss. Wouldn't apologize for the false overcharge, just said the computer made a mistake. BAD CUSTOMER EXPERIENCE!!10,0 Wonderful
Mar 2017
Pros:
Great place to rent -- very personable and easygoing staff. No problems at all.2 locations in Pasadena
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10,0 Wonderful
Feb 2020
Pros:
Staff in Pasadena was helpful and friendly.2,0 Poor
Jan 2020
Cons:
Unable to pick up car, they closed earlier than the time I choose online, 2 pm and I needed 5 pm. Talked to 5 agents and called 3 times before I got a refund. Bad start to my vacation8,4 Very Good
Aug 2017
Pros:
it was blazing fastCons:
the Mileage Cap10,0 Wonderful
Apr 2016
Pros:
quick + easy drop off. no problems.Cons:
n/a6,0 Okay
Mar 2023
10,0 Wonderful
Mar 2023
One location in Pasadena
One location in Pasadena
One location in Pasadena
Most popular car type | Intermediate |
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