Guest reviews
Overall rating
7,0
Good
Based on 45 reviews
Cleanliness
7,4
Comfort
7,3
Pick-up/Drop-off
6,3
Value for money
7,2
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
12
6
8
3
5
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2,0
Pros: The location was good.
Cons: Horrible experience in Palm Desert Hertz. Terrible non-responsive customer service - Luis would never return a call, nor would the manager. Given a car with a smashed bumper and engine light on. Extra charges secretly added on. Go someplace else!
review from
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2,0
Cons: No vehicle was available at time of pick up. Ended up making other arrangements. Shouldn’t be able to reserve a vehicle if one is not available.
review from
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9,6
Pros: Staff were friendly. Drop off was easy.
Cons: The first car I picked up, I drove off and saw a "replace oil soon" light. It was reset but back on with restart. Staff was going to show me how to reset light each time. Sounds like a sensor issue. Got upgrade to SUV and it was a dream trip to Vegas via Mojave Desert.
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9,2
Cons: I had to walk a long way for pick up and drop off since it was at a large resort. Other than that, it was excellent.
review from
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9,6
Pros: Drop off was easy!
Cons: They never answer the phone. Other than that, everything was great!
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10,0
Pros: Yes
review from
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4,8
Cons: They gave me a mini van when I reserved a different car. I would have had to wait an additional 45 minutes for the car I reserved after I had already waited 30 minutes. I complained but they didn’t care. I won’t use Hertz again.
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7,2
Cons: Pick up location really hard to find. Was tucked behind large resort hotel.
review from
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10,0
Excellent service by personnel .
Pros: Friendliness and attention to customer needs.
Cons: No problem with any aspect of my experience at this location .
review from
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2,0
Worst car rental experience I have ever had
Pros: Not much
Cons: Customer service was terrible, didn't know where to go, nothing marked, 40 minutes to get car, they charged me twice, had to file a claim to get reimbursed, wrong car, I prepaid with a debit which they said at the counter I couldn't use, so they did the whole reservation over again, I paid for a compact so gas wouldn't be prohibitively expensive and she told me I had to take a full size Dodge Ram Truck, how's that for fuel economy? Won't be using Hertz ever again!!!
review from
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5,2
Cons: This rental location didn't have the inventory of cars to meet the reservations made by customers. I have no way of knowing whether this is a local (location) or Hertz company issue. We received a different vehicle than what was reserved and asked to exchange it. The first communication indcicated they would contact the airport location but never called back. When I called in the morning, I was told they would have a car in about an hour or so then when my wife called they said they wouldn't have a car to exchange. We were able to exchange it the following week but observed similar issues for other customers. Because of this problem, they were not able to check/clean returned cars as they needed to get them out to customers waiting.
review from
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7,6
Pros: The staff were very helpful and friendly. It was an easy process
Cons: The car wasn't as clean as I would have liked but they did give us an upgrade so I didn't complain
review from
Other suppliers in Palm Desert scored
Where can I find Hertz hire cars in Palm Desert?
74855 Country Club Dr., Hertz car hire
Address
74855 Country Club Dr.Hours
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |