Guest reviews
Overall rating
7,2
Good
Based on 43 reviews
Cleanliness
7,7
Comfort
7,6
Pickup/dropoff
6,5
Value for money
7,5
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
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9,6
Pros: Staff were friendly. Drop off was easy.
Cons: The first car I picked up, I drove off and saw a "replace oil soon" light. It was reset but back on with restart. Staff was going to show me how to reset light each time. Sounds like a sensor issue. Got upgrade to SUV and it was a dream trip to Vegas via Mojave Desert.
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9,2
Cons: I had to walk a long way for pick up and drop off since it was at a large resort. Other than that, it was excellent.
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9,6
Pros: Drop off was easy!
Cons: They never answer the phone. Other than that, everything was great!
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10,0
Pros: Yes
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4,8
Cons: They gave me a mini van when I reserved a different car. I would have had to wait an additional 45 minutes for the car I reserved after I had already waited 30 minutes. I complained but they didn’t care. I won’t use Hertz again.
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7,2
Cons: Pick up location really hard to find. Was tucked behind large resort hotel.
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10,0
Excellent service by personnel .
Pros: Friendliness and attention to customer needs.
Cons: No problem with any aspect of my experience at this location .
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2,0
Worst car rental experience I have ever had
Pros: Not much
Cons: Customer service was terrible, didn't know where to go, nothing marked, 40 minutes to get car, they charged me twice, had to file a claim to get reimbursed, wrong car, I prepaid with a debit which they said at the counter I couldn't use, so they did the whole reservation over again, I paid for a compact so gas wouldn't be prohibitively expensive and she told me I had to take a full size Dodge Ram Truck, how's that for fuel economy? Won't be using Hertz ever again!!!
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5,2
Cons: This rental location didn't have the inventory of cars to meet the reservations made by customers. I have no way of knowing whether this is a local (location) or Hertz company issue. We received a different vehicle than what was reserved and asked to exchange it. The first communication indcicated they would contact the airport location but never called back. When I called in the morning, I was told they would have a car in about an hour or so then when my wife called they said they wouldn't have a car to exchange. We were able to exchange it the following week but observed similar issues for other customers. Because of this problem, they were not able to check/clean returned cars as they needed to get them out to customers waiting.
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7,6
Pros: The staff were very helpful and friendly. It was an easy process
Cons: The car wasn't as clean as I would have liked but they did give us an upgrade so I didn't complain
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9,2
Pick up
Pros: Car was not clean when I went to pick up. Hertz took the car for cleaning, but it caused a delay in my schedule.
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7,2
Confusing
Pros: The guy working there was very nice and tried hard to help figure things out. Got a nice car for a good price after some difficulties.
Cons: It was very confusing from going through the online process to rent the car I wanted and then getting to the rental place and they didnt have any cars ready at all and none of what I wanted. Also the insurance I purchased didnt show on their end so they wanted to charge me again. After a while we figured it out and got a nicer car then I asked for for a little more.
review from
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9,6
Pros: Staff were friendly. Drop off was easy.
Cons: The first car I picked up, I drove off and saw a "replace oil soon" light. It was reset but back on with restart. Staff was going to show me how to reset light each time. Sounds like a sensor issue. Got upgrade to SUV and it was a dream trip to Vegas via Mojave Desert.
review from
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9,2
Cons: I had to walk a long way for pick up and drop off since it was at a large resort. Other than that, it was excellent.
review from
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9,6
Pros: Drop off was easy!
Cons: They never answer the phone. Other than that, everything was great!
review from
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10,0
Pros: Yes
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10,0
Excellent service by personnel .
Pros: Friendliness and attention to customer needs.
Cons: No problem with any aspect of my experience at this location .
review from
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9,2
Pick up
Pros: Car was not clean when I went to pick up. Hertz took the car for cleaning, but it caused a delay in my schedule.
review from
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7,2
Cons: Pick up location really hard to find. Was tucked behind large resort hotel.
review from
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7,6
Pros: The staff were very helpful and friendly. It was an easy process
Cons: The car wasn't as clean as I would have liked but they did give us an upgrade so I didn't complain
review from
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7,2
Confusing
Pros: The guy working there was very nice and tried hard to help figure things out. Got a nice car for a good price after some difficulties.
Cons: It was very confusing from going through the online process to rent the car I wanted and then getting to the rental place and they didnt have any cars ready at all and none of what I wanted. Also the insurance I purchased didnt show on their end so they wanted to charge me again. After a while we figured it out and got a nicer car then I asked for for a little more.
review from
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4,8
Cons: They gave me a mini van when I reserved a different car. I would have had to wait an additional 45 minutes for the car I reserved after I had already waited 30 minutes. I complained but they didn’t care. I won’t use Hertz again.
review from
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2,0
Worst car rental experience I have ever had
Pros: Not much
Cons: Customer service was terrible, didn't know where to go, nothing marked, 40 minutes to get car, they charged me twice, had to file a claim to get reimbursed, wrong car, I prepaid with a debit which they said at the counter I couldn't use, so they did the whole reservation over again, I paid for a compact so gas wouldn't be prohibitively expensive and she told me I had to take a full size Dodge Ram Truck, how's that for fuel economy? Won't be using Hertz ever again!!!
review from
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5,2
Cons: This rental location didn't have the inventory of cars to meet the reservations made by customers. I have no way of knowing whether this is a local (location) or Hertz company issue. We received a different vehicle than what was reserved and asked to exchange it. The first communication indcicated they would contact the airport location but never called back. When I called in the morning, I was told they would have a car in about an hour or so then when my wife called they said they wouldn't have a car to exchange. We were able to exchange it the following week but observed similar issues for other customers. Because of this problem, they were not able to check/clean returned cars as they needed to get them out to customers waiting.
review from
Other suppliers in Palm Desert scored
Where can I find Hertz hire cars in Palm Desert?
74855 Country Club Dr., Hertz car hire
Address
74855 Country Club Dr.Phone
+1 760 568 6200FAQs about hiring a car from Hertz in Palm Desert
How many car hire locations does Hertz have in Palm Desert?
Hertz has 1 car hire location in Palm Desert. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Palm Springs Airport (PSP)?
Yes
Does Hertz offer shuttle or airport pick-up services from Palm Springs Airport (PSP)?
Yes
