Pick-up location | Palm Desert |
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Hire locations | 6 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
Ace
10,0
Excellent
39 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
7.3
Value for money
10.0
One location in Palm Desert
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Reviews
10,0 Excellent
May 2021
Pros:
Great staff! Very friendly. Easy check in and out.Cons:
Can’t think of anything8,0 Excellent
Jan 2020
Cons:
Had to wait a bit for the shuttle to reach the airport, but overall a good experience.10,0 Excellent
Feb 2018
Pros:
The company was quick to pick us up from the airport and processed our rental in less than 5 minutes. We were on the road 6 minutes after arriving at their facility.10,0 Excellent
Feb 2018
Pros:
Excellent service from the pickup to paperwork to cleanliness to dropoff. I'll come back to them again.4,0 Okay
Oct 2017
Cons:
Not at the airport8,0 Excellent
Sep 2017
Pros:
Clean car.Cons:
Extra charge for airport drop-off.6,6
Good
72 reviewsCleanliness
5.8
Comfort
6.4
Pick-up/Drop-off
6.9
Value for money
6.6
2 locations in Palm Desert
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10,0 Excellent
Dec 2021
10,0 Excellent
Dec 2021
1,9 Horrible
Jun 2021
4,0 Okay
Apr 2021
Cons:
Car was way below Hertz’ usual standards. May be due to car shortage but still disappointing2,0 Mediocre
Feb 2020
Pros:
The location was good.Cons:
Horrible experience in Palm Desert Hertz. Terrible non-responsive customer service - Luis would never return a call, nor would the manager. Given a car with a smashed bumper and engine light on. Extra charges secretly added on. Go someplace else!2,0 Mediocre
Sep 2019
Cons:
No vehicle was available at time of pick up. Ended up making other arrangements. Shouldn’t be able to reserve a vehicle if one is not available.6,3
Good
60 reviewsCleanliness
6.9
Comfort
6.3
Pick-up/Drop-off
5.8
Value for money
6.3
4 locations in Palm Desert
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Reviews
10,0 Excellent
May 2021
Pros:
The staff was great and my drop off was super easy.Cons:
Couldn't get the bluetooth to work in the car2,0 Mediocre
May 2021
Pros:
Did not have car I ordered. Tried to get me to take smaller car. I refused. Was given a hard time by salesman and then he went away. Tried to speak to manager, was ignored. Staff very unfriendly. I had to leave without a car. Was a disaster. I went to Avis and was treated as a customer should be. Rented a car to my choice for 2 weeks.Cons:
more honest treatment of a customer. A manager that would listen to my problem. A less hostile attitude. Have used Enterprise in the past, would never use again.10,0 Excellent
Apr 2021
Pros:
Very easy!!! Beat experience.2,0 Mediocre
Mar 2021
Pros:
They called the morning of to tell me they didn’t have any cars! I expect not to be charged!Cons:
Horrible! They take your reservation. Then call and leave a message saying they have no cars!!2,0 Mediocre
Feb 2021
Pros:
The location was closed when I arrived. I don't know why I was able to scheduled this pick up time when the office is closed. Great job kayak.Cons:
Literally everything.2,0 Mediocre
Feb 2021
Cons:
You guys booked me for a car that WAS NOT AVAILABLE...That, in plain, simple english...SUCKS...I will never use KAYAK for CAR RENTALS..EVER AGAINBudget
8,0
Excellent
13 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
8.0
Value for money
8.0
One location in Palm Desert
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Reviews
10,0 Excellent
Aug 2020
Pros:
The drop off was a bit complicated since the Budget airport location is closed. Fortunately the Avis people found us and checked in the car. They were all very nice at pick up and drop off10,0 Excellent
Jul 2020
Pros:
Pickup and dropoff was easy, and the car was clean when I got itCons:
nothing! The car was clean when I got it, the service was top notch, the return was seamless. nothing else I could ask for in a rental agency, you have my business next time!!!2,4 Mediocre
Aug 2019
Pros:
Not too muchCons:
Service of counter personnel. Car windows where smeared and cloudy.8,4 Excellent
May 2017
Pros:
Was very good at pick up, and drop off , close to the airport, and the shuttle is convenientCons:
They charge you too much for gas, almost more than I paid for the car rental, i used only quarter of tank, and they charged me $70. There is no specific way to measure the gas used, whatever the person who check the car decide what to pay, so I recommend to put gas before the drop off4,0 Okay
Nov 2021
10,0 Excellent
Aug 2020
Pros:
The drop off was a bit complicated since the Budget airport location is closed. Fortunately the Avis people found us and checked in the car. They were all very nice at pick up and drop off10,0 Excellent
Jul 2020
Pros:
Pickup and dropoff was easy, and the car was clean when I got itCons:
nothing! The car was clean when I got it, the service was top notch, the return was seamless. nothing else I could ask for in a rental agency, you have my business next time!!!2,4 Mediocre
Aug 2019
Pros:
Not too muchCons:
Service of counter personnel. Car windows where smeared and cloudy.8,4 Excellent
May 2017
Pros:
Was very good at pick up, and drop off , close to the airport, and the shuttle is convenientCons:
They charge you too much for gas, almost more than I paid for the car rental, i used only quarter of tank, and they charged me $70. There is no specific way to measure the gas used, whatever the person who check the car decide what to pay, so I recommend to put gas before the drop off3,9
Mediocre
19 reviewsCleanliness
4.4
Comfort
5.4
Pick-up/Drop-off
3.9
Value for money
5.5
One location in Palm Desert
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Reviews
10,0 Excellent
May 2021
Pros:
The staff was great at this location. Best experience ever at a rental car agency!2,0 Mediocre
Mar 2021
Cons:
They didn’t have any cars to rent!2,0 Mediocre
Mar 2021
Cons:
Car was not available!!6,0 Good
Mar 2019
Pros:
Pick up was fine, quick. EasyCons:
Drop off was poorly done, understaffed8,4 Excellent
Feb 2019
Pros:
Staff- they were uber understaffed but the gal there smiled and handled all the grumpy people. She was accommodating.Cons:
More employees at peak dates2,0 Mediocre
Oct 2018
Cons:
Car was filthy. Bloody Kleenex in side pocket. Could not see out of windows.Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Palm Desert
Most popular car type | Economy |
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