Palm Desert Car Hire

Cons: They gave me a mini van when I reserved a different car. I would have had to wait an additional 45 minutes for the car I reserved after I had already waited 30 minutes. I complained but they didn’t care. I won’t use Hertz again.

Worst car rental experience I have ever had

Pros: Not much

Cons: Customer service was terrible, didn't know where to go, nothing marked, 40 minutes to get car, they charged me twice, had to file a claim to get reimbursed, wrong car, I prepaid with a debit which they said at the counter I couldn't use, so they did the whole reservation over again, I paid for a compact so gas wouldn't be prohibitively expensive and she told me I had to take a full size Dodge Ram Truck, how's that for fuel economy? Won't be using Hertz ever again!!!

Cons: This rental location didn't have the inventory of cars to meet the reservations made by customers. I have no way of knowing whether this is a local (location) or Hertz company issue. We received a different vehicle than what was reserved and asked to exchange it. The first communication indcicated they would contact the airport location but never called back. When I called in the morning, I was told they would have a car in about an hour or so then when my wife called they said they wouldn't have a car to exchange. We were able to exchange it the following week but observed similar issues for other customers. Because of this problem, they were not able to check/clean returned cars as they needed to get them out to customers waiting.