Guest reviews
Overall rating
7,3
Good
Based on 27 reviews
Cleanliness
7,2
Comfort
7,3
Pick-up/Drop-off
7,7
Value for money
7,1
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
6
4
4
2
1
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2,0
Cons: They didn't allow us to pick up the rental.
review from
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6,4
Pros: Selection of vehicles in President circle was okay. Vehicle was clean. The checkout and return process was easy & simple.
Cons: Hertz employees at terminal A could have been more helpful and more friendly.
review from
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7,6
Pros: Loved the Bluetooth.
Cons: Windshield washers didn't work and cab noise was a bit loud.
review from
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4,0
Cons: Blood on car no key drop off I asked early pick up told yes when get there have to wait 3hours for ,1200 not going back to Hertz
review from
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7,6
Aye..Rio
Pros: Kia Rio worked well on our Rv travels.
Cons: Expected more taxes at completion. ..the added $204 hurt!
review from
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4,8
Cons: I was to be charged $181 for one week rental. I found that I needed the car for only 2 days. I called to see if I would get a refund if I returned the car early and was told the amount wound be calculated on return. When I looked at my receipt, I found that the refund was about $10!! The company could now rerent the car for those 5 days. I use rental cars 2-3 times/year but Hertz, Dollar and Budget will no longer be in my plans! For a little extra revenue this quarter, they have potentially decreased their revenue for several quarters!
review from
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7,6
Difficult to find
Pros: Friendliness of staff.
Cons: Had difficulty finding this place. My GPS sent me to the right. Their competitors, Enterprise, directed me to their location.
review from
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10,0
Pros: Pickup easy
review from
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10,0
Ocala FL front desk woman is fantastic!
Pros: The front desk woman is friendly, welcoming, helpful and funny.
Cons: The location is weird - I know, nothing you can do about it. And, we did find it.
review from
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10,0
Pros: Service, puntuality, Overall excellen
review from
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9,2
Good rates and a good experience.
Pros: Ocala staff was very professional when I picked up my car. I liked the walk around with the Hertz representative in Ocala and the receiving of the car condition photos to my email address. The daily rate for my rental outstanding.
Cons: Decore of the office needs updated.
review from
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5,6
Pros: I like the tool free rep who helped me out after the local office said I need a discount code, that no one ever told me about. He sent me away and told me to come back the next day with a code, it messed my whole day up.
Cons: I didn't like that no one told me about the cvp discount code I needed? I order through Kayak and they should tell people and I changed my reservation and she didn't tell me either, kind of frustrating.
review from