Guest reviews
Overall rating
8,3
Excellent
Based on 52 reviews
Cleanliness
8,3
Comfort
8,4
Pick-up/Drop-off
8,5
Value for money
8,1
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
15
3
4
3
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10,0
Pros: everything
Cons: nothing
review from
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9,6
Pros: The staff, Justin, at pick-up was I of the best experiences that I have ever had renting a car. He went above and beyond what he had to do. He adjusted my time frame to save me some money. He upgraded my ride at a minium expense. He explained to me aspects in the car that I had no idea how to work.
Cons: I was charged $15 at drop-off location for a gas charged but didn't realize it until I left. I returned the car with a full tank, so I feel I this was an overcharged.
review from
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2,0
Dissatisfied
Pros: The car was nice
Cons: The customer service was terrible, unwilling to help someone in need. Didn’t get the car I booked, got charged an extra $20 a day because they didn’t have the car I booked.
review from
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4,0
Pros: Car got good gas mileage.
Cons: Car had cracked windshield and underinflated tires. Also, doors had black, gummy deposits on the edges. No explanation for these when I returned it. I picked up the car during a rainstorm, which is why I never noticed the cracked windshield until the next morning. I hope Budget does not decide to bill me for this.
review from
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10,0
Very nice gentleman
Pros: Everything! No hassles and super nice guy!
review from
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3,6
Pros: Nothing
Cons: We needed to extend the rental for an extra day and they charged us 150 dollars extra just for an extra day when the original bill was only 80 dollars
review from
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2,0
Would never agree to drop-off at this location again
Pros: nothing
Cons: The drop off location in Ocala that was off the airport site was a nightmare. The male attendant was rude and refused to accept the car due to the pre-paid gas agreement signed in Birmingham. Eventually we were able to get a receipt and get on our way, almost 45 minutes later after being yelled at by the employee.
review from
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9,2
Pros: quick and easy, better
review from
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10,0
Ease & Convenience to rent from Budget Car Rentals
Pros: Sharyn who helped me get the car was friendly, courteous, efficient & extremely knowledgeable! I loved the Dodge Charger Hemi as it handled the road beautifully & was extremely comfortable! :-)
review from
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10,0
Pros: Service professional and friendly
review from
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10,0
Pros: No problems
Cons: Easy deal
review from
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9,6
Pros: cheep clean car and paid what was quoted
review from