Guest reviews
Overall rating
7,4
Good
Based on 3 841 reviews
Cleanliness
5,0
Comfort
5,1
Pickup/dropoff
5,3
Value for money
5,3
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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5,2
Pros: The staff made pick up & drop quick & easy.
Cons: The quality of car could have been much better, as well as an explanation of my charges.
review from
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9,2
Pros: T
Cons: The staff working there are fantastic , and my experience tiurned out great. But does Hertz need more cars? When I arrived Hertz did not have the right size car. Last week I dropped off at a different Hertz location, and two women with reservations were told no cars were available.
review from
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8,0
Pros: The drop-off was TOO easy. They wanted me to just drop off the keys and leave, with no inspection of the car. No way I'm doing that: I don't want to have to worry that someone might ding the car with a door after I leave, and then charge me for the damage.
Cons: They were friendly enough, but very slow. It took a long, long time for me to get my car.
review from
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7,2
Pros: Polite representative
Cons: Not clean, open baggage inconvenient. Seat back uncomfortable.
review from
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6,0
Pros: Agent was friendly, like the vehicle, vehicle was clean and a good price.
Cons: Brakes made noise.
review from
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2,0
Pros: They didn't have a car for me at 3 pm and told me I had at least a two hour wait to get a car. Terrible.
review from
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2,0
Cons: Hertz allowed me to rent a car, but it wasn't available. They called to cancel at the last minute and I was scrambling for other transportation.
review from
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2,0
Total rubbish
Pros: Staff were polite when the told me they had no cars left and wouldn't honor the booking
Cons: Made a booking through Kayak, received a confirmation. On the day of the pick, spent $18 on an Uber to the pick up to be told they had no cars and were sorry I wasn't contacted. Total rubbish service
review from
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2,0
Cons: They wanted to charge me $100 drop off fee to leave it at Dulles airport rather then back to Falls Church -0 a distance of about 15 miles. CXL the whole lease and went with AVIS - which went great.
review from
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4,0
Cons: very bad car, giving error code
review from
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3,6
Car with puke smell.
Cons: Car smelled lemon fresh when I picked it up. After a few hours of driving I found out why. Someone must have gotten sick in the car and when the lemon cover up wore off it was difficult to drive without the windows open.
review from
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2,0
Cons: I got there with my reservation and They didn't have a car for me. They were no help at all in me finding a car elsewhere.
review from
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8,0
Pros: The drop-off was TOO easy. They wanted me to just drop off the keys and leave, with no inspection of the car. No way I'm doing that: I don't want to have to worry that someone might ding the car with a door after I leave, and then charge me for the damage.
Cons: They were friendly enough, but very slow. It took a long, long time for me to get my car.
review from
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7,2
Pros: Polite representative
Cons: Not clean, open baggage inconvenient. Seat back uncomfortable.
review from
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5,2
Pros: The staff made pick up & drop quick & easy.
Cons: The quality of car could have been much better, as well as an explanation of my charges.
review from
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6,0
Pros: Agent was friendly, like the vehicle, vehicle was clean and a good price.
Cons: Brakes made noise.
review from
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2,0
Pros: They didn't have a car for me at 3 pm and told me I had at least a two hour wait to get a car. Terrible.
review from
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2,0
Cons: Hertz allowed me to rent a car, but it wasn't available. They called to cancel at the last minute and I was scrambling for other transportation.
review from
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2,0
Total rubbish
Pros: Staff were polite when the told me they had no cars left and wouldn't honor the booking
Cons: Made a booking through Kayak, received a confirmation. On the day of the pick, spent $18 on an Uber to the pick up to be told they had no cars and were sorry I wasn't contacted. Total rubbish service
review from
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2,0
Cons: They wanted to charge me $100 drop off fee to leave it at Dulles airport rather then back to Falls Church -0 a distance of about 15 miles. CXL the whole lease and went with AVIS - which went great.
review from
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4,0
Cons: very bad car, giving error code
review from
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3,6
Car with puke smell.
Cons: Car smelled lemon fresh when I picked it up. After a few hours of driving I found out why. Someone must have gotten sick in the car and when the lemon cover up wore off it was difficult to drive without the windows open.
review from
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2,0
Cons: I got there with my reservation and They didn't have a car for me. They were no help at all in me finding a car elsewhere.
review from
Other suppliers in Falls Church scored
Where can I find Hertz hire cars in Falls Church?
450 N Washington St. #k, Hertz car hire
Address
450 N Washington St. #kPhone
+1 703 992 8515FAQs about hiring a car from Hertz in Falls Church
How many car hire locations does Hertz have in Falls Church?
Hertz has 1 car hire location in Falls Church. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Dulles Intl Airport (IAD)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Hertz have a car hire location at the airport: Reagan-National Airport (DCA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes