Guest reviews
Overall rating
7,4
Good
Based on 3 843 reviews
Cleanliness
5,0
Comfort
5,1
Pick-up/Drop-off
5,3
Value for money
5,3
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
1
2
2
2
5
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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5,2
Pros: The staff made pick up & drop quick & easy.
Cons: The quality of car could have been much better, as well as an explanation of my charges.
review from
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9,2
Pros: T
Cons: The staff working there are fantastic , and my experience tiurned out great. But does Hertz need more cars? When I arrived Hertz did not have the right size car. Last week I dropped off at a different Hertz location, and two women with reservations were told no cars were available.
review from
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8,0
Pros: The drop-off was TOO easy. They wanted me to just drop off the keys and leave, with no inspection of the car. No way I'm doing that: I don't want to have to worry that someone might ding the car with a door after I leave, and then charge me for the damage.
Cons: They were friendly enough, but very slow. It took a long, long time for me to get my car.
review from
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7,2
Pros: Polite representative
Cons: Not clean, open baggage inconvenient. Seat back uncomfortable.
review from
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6,0
Pros: Agent was friendly, like the vehicle, vehicle was clean and a good price.
Cons: Brakes made noise.
review from
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2,0
Pros: They didn't have a car for me at 3 pm and told me I had at least a two hour wait to get a car. Terrible.
review from
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2,0
Cons: Hertz allowed me to rent a car, but it wasn't available. They called to cancel at the last minute and I was scrambling for other transportation.
review from
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2,0
Total rubbish
Pros: Staff were polite when the told me they had no cars left and wouldn't honor the booking
Cons: Made a booking through Kayak, received a confirmation. On the day of the pick, spent $18 on an Uber to the pick up to be told they had no cars and were sorry I wasn't contacted. Total rubbish service
review from
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2,0
Cons: They wanted to charge me $100 drop off fee to leave it at Dulles airport rather then back to Falls Church -0 a distance of about 15 miles. CXL the whole lease and went with AVIS - which went great.
review from
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4,0
Cons: very bad car, giving error code
review from
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3,6
Car with puke smell.
Cons: Car smelled lemon fresh when I picked it up. After a few hours of driving I found out why. Someone must have gotten sick in the car and when the lemon cover up wore off it was difficult to drive without the windows open.
review from
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2,0
Cons: I got there with my reservation and They didn't have a car for me. They were no help at all in me finding a car elsewhere.
review from
Other suppliers in Falls Church scored
Where can I find Hertz hire cars in Falls Church?
450 N Washington St. #k, Hertz car hire
Address
450 N Washington St. #kHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 09:00 - 12:00 |
| Sunday |