Not the best rental experience, promises unkept
Pros: The staff was friendly.
Cons: I got charged $120 for a detail fee because I had my dog in the front seat for a 15 minute drive. I booked a truck for a music festival weekend. When i went to pick the truck up, it was somewhat dirty on the outside and when I mentioned that I didn't mind that the car was a little dirty on the outside because of where I was going, the attendent just laughed and said, "dirty it up all you want". So needless to say, I made a sacrifice in service, but wasn't offered(and charged) for a bit of dog hair in the front seat. I won't be returning.
Pros: Staff were very friendly, even in the face of some difficult customers
Cons: Branch was noticeably understaffed two days in a row; didn’t have compact car I had reserved so ended up having to drive a giant SUV which used far more gas than necessary/preferred
Pros: Rental location was convenient, guys were polite, quick, and got me on the road without any hassle.
Cons: We made a reservation to pick the car up at 5. We took an Uber from the airport to get to the rental office. It took longer than we thought, but I thought it would be fine since we had a reservation and the online hours for that office were until 7 pm. When we arrived, no one was there. The Autobody guy next door called the closest other office and they were about to close. They said, "sorry, its Thanksgiving and everyone wants to go home. " Thru connected us to yet another enterprise office. A woman there called around and told us to go to the airport and talk with Brandon, the manager, and they would have a car for us. When we got there, no Brandon and no cars available. Another customer gave us a ride to our destination, 2 hours away. Good thing they weren't a serial killer! Thanks for nothing, Enterprise.
Choice of car
Pros: If you choose a standard car, insist on the Nissan
Cons: The Kia standard car is no good if there is a passenger shorter than 6'.
I got a great price
Pros: I think I got some fluke, because I got a rental car at about 1/5th the price it usually is! That was GREAT! I even kept it a few days over, as it was more convenient for me, so that was great. I also got a pretty good upgrade because I think they just had extra larger cars and less small ones. Unfortunately, my larger car and the carseats made me wish I had check to be sure it wasn't curved edges on the seats in the back row, but it ended up the seat belt laws worked that I didn't have to shove all three seats in the back anyway, which was a relief.
Cons: My oil light was on the whole 10 days I had the car, which was annoying. I asked when I was leaving, but the rep just brushed me off, saying it was probably because someone forgot to reset it. That is fine, and all, except I was about to make a huge road trip and a little more reassurance, or help resetting the light would have been nice. I actually called later, just to ask them to check their computer system to make sure the oil was recently changed. I am pretty sure I had the same rep from the office I was at, who again seemed annoyed at my concern. But blaring signs telling me that your oil needs to be changed isn't very confidence building--especially if I had to incur a cost, or end up sidelines because of it. After all, I actually have burnt-out an engine because of this same reason (everyone said it was fine...but the light hadn't lied and the oil DID need to be changed). Yes, I realize he didn't know my backstory, but that was my only complaint. He was compliant, just not over the top reassuring and helpful concerning my concerns.
Great car rental!
Pros: Incredible rate, super easy reservation, nice and informative agents, great car, quick and easy pickup and return.
Pros: Nice people at site, good van for the purpose, vehicle ran perfectly - all good
Cons: Someone cleaned windshield with an oily rag - used window cleaner to clean it & returned it in better shape than I received it. BUT, the people at the site agreed on the error and realized the window was perfectly cleaned - so, gave me a little credit on the rental - so, they really did the "right" thing - all is good.
Other suppliers in Falls Church scored
Where can I find Enterprise hire cars in Falls Church?
Address5710 Center Ln
|Monday||07:30 - 17:00|
|Tuesday||07:30 - 17:00|
|Wednesday||07:30 - 17:00|
|Thursday||07:30 - 17:00|
|Friday||07:30 - 17:00|
|Saturday||09:00 - 12:00|
|Sunday||09:00 - 12:00|