Guest reviews
Overall rating
7,4
Good
Based on 3 849 reviews
Cleanliness
7,7
Comfort
7,7
Pickup/dropoff
7,8
Value for money
7,8
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
8,0
Fast service
Pros: No waiting, cost was as advertised. Took photos to protect us from damage inside and out.
review from
-
8,0
Great rental
Pros: Metcalf location easy pick up and return great staff good price the Ford fusion we had got 42 miles per gallon
review from
-
8,4
Pros: Jordan took the time to provide a car for me although they were sold out and no longer accepting applications. He was very attentive and supportive as to my credit card situation. He worked with me and overall was awesome in assisting me. Thank you Jordan!
Cons: Well, I was charged double the rental agreement!!! I returned the car and when I was checking out, the attendant gave me the final chargeable amount. I am appalled that the rate was more than doubled.
review from
-
3,2
Pros: It was very small but more expensive than the previous car. Was not clean. Workers were good.
review from
-
8,4
All the scratches made me nervous
Pros: Easy reservation online Able to tweek the hours to get the best deal - I was going to rent for 48 hours but after tweaking the return time, I figured I can rent extra 4 hours for the almost same price.
Cons: It says Toyota “or equivalent” and it never is Toyota. All the scratches already present on the car made me nervous about whether Hertz would blame me for any of those to me when I returned the car. Pictures were taken but still worried me. Had 3/4 gas in the tank, but I like the way U-Haul does it.. pick up the car with a full tank and return with a full tank.
review from
-
9,2
Great service
Pros: Easy and fast! Parking is a bit rough and tight- but the service as awesome
review from
-
8,0
Excellent service
Pros: The young man who tended to us was excellent with his customer service
Cons: The place was easy to get to from where we were but surrounded by businesses I wouldn't like to be there after sunset
review from
-
10,0
Excellent
Pros: A very smooth ride. I felt like we were riding on pillows. Was surprised how well the gas mileage was for such a big car. Plenty of space for coolers, luggage and etc.
Cons: Neither of the cigarette plugs worked for our cell phone chargers
review from
-
7,6
Pros: Staff was fast and friendly.
Cons: Car needed wash and driver's door had damage
review from
-
2,0
Pros: Nothing
Cons: Scheduled pickup for time when office is closed, couldn't pickup reservation and had to reschedule with another provider.
review from
-
10,0
Escondido Hertz
Pros: Clerks at this location were very helpful, I didn't wait long on pick up or return!
review from
-
10,0
Pros: Booked thru kayak great deal
review from
-
9,2
Great service
Pros: Easy and fast! Parking is a bit rough and tight- but the service as awesome
review from
-
10,0
Excellent
Pros: A very smooth ride. I felt like we were riding on pillows. Was surprised how well the gas mileage was for such a big car. Plenty of space for coolers, luggage and etc.
Cons: Neither of the cigarette plugs worked for our cell phone chargers
review from
-
10,0
Escondido Hertz
Pros: Clerks at this location were very helpful, I didn't wait long on pick up or return!
review from
-
10,0
Pros: Booked thru kayak great deal
review from
-
8,0
Fast service
Pros: No waiting, cost was as advertised. Took photos to protect us from damage inside and out.
review from
-
8,0
Great rental
Pros: Metcalf location easy pick up and return great staff good price the Ford fusion we had got 42 miles per gallon
review from
-
8,4
Pros: Jordan took the time to provide a car for me although they were sold out and no longer accepting applications. He was very attentive and supportive as to my credit card situation. He worked with me and overall was awesome in assisting me. Thank you Jordan!
Cons: Well, I was charged double the rental agreement!!! I returned the car and when I was checking out, the attendant gave me the final chargeable amount. I am appalled that the rate was more than doubled.
review from
-
8,4
All the scratches made me nervous
Pros: Easy reservation online Able to tweek the hours to get the best deal - I was going to rent for 48 hours but after tweaking the return time, I figured I can rent extra 4 hours for the almost same price.
Cons: It says Toyota “or equivalent” and it never is Toyota. All the scratches already present on the car made me nervous about whether Hertz would blame me for any of those to me when I returned the car. Pictures were taken but still worried me. Had 3/4 gas in the tank, but I like the way U-Haul does it.. pick up the car with a full tank and return with a full tank.
review from
-
8,0
Excellent service
Pros: The young man who tended to us was excellent with his customer service
Cons: The place was easy to get to from where we were but surrounded by businesses I wouldn't like to be there after sunset
review from
-
7,6
Pros: Staff was fast and friendly.
Cons: Car needed wash and driver's door had damage
review from
Other suppliers in Escondido scored
Where can I find Hertz hire cars in Escondido?
665 Metcalf St, Hertz car hire
Address
665 Metcalf StPhone
+1 760 747 1612FAQs about hiring a car from Hertz in Escondido
How many car hire locations does Hertz have in Escondido?
Hertz has 2 car hire locations in Escondido. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes