Guest reviews
Overall rating
7,6
Good
Based on 25 reviews
Cleanliness
7,6
Comfort
7,6
Pick-up/Drop-off
7,6
Value for money
7,7
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
7
6
2
3
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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3,6
Cons: I was directed to the wrong pick up location which was difficult to find and was closed. Upon calling Hertz for information and waiting for 20 minutes the individual I spoke with had poor command of the English language and gave me incorrect information. I found the alternate pick up location and was charged approximately $38 more than the quoted amount for the rental. Have yet to be refunded my security deposit. Wondering if all this is due to Hertz bankruptcy.
review from
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10,0
Pros: Staff very friendly and never felt pushed for add ons
Cons: Parking is terrible. Had to park 2 blocks away to return rental.
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8,0
Fast service
Pros: No waiting, cost was as advertised. Took photos to protect us from damage inside and out.
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8,0
Great rental
Pros: Metcalf location easy pick up and return great staff good price the Ford fusion we had got 42 miles per gallon
review from
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8,4
Pros: Jordan took the time to provide a car for me although they were sold out and no longer accepting applications. He was very attentive and supportive as to my credit card situation. He worked with me and overall was awesome in assisting me. Thank you Jordan!
Cons: Well, I was charged double the rental agreement!!! I returned the car and when I was checking out, the attendant gave me the final chargeable amount. I am appalled that the rate was more than doubled.
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3,2
Pros: It was very small but more expensive than the previous car. Was not clean. Workers were good.
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8,4
All the scratches made me nervous
Pros: Easy reservation online Able to tweek the hours to get the best deal - I was going to rent for 48 hours but after tweaking the return time, I figured I can rent extra 4 hours for the almost same price.
Cons: It says Toyota “or equivalent” and it never is Toyota. All the scratches already present on the car made me nervous about whether Hertz would blame me for any of those to me when I returned the car. Pictures were taken but still worried me. Had 3/4 gas in the tank, but I like the way U-Haul does it.. pick up the car with a full tank and return with a full tank.
review from
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9,2
Great service
Pros: Easy and fast! Parking is a bit rough and tight- but the service as awesome
review from
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8,0
Excellent service
Pros: The young man who tended to us was excellent with his customer service
Cons: The place was easy to get to from where we were but surrounded by businesses I wouldn't like to be there after sunset
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10,0
Excellent
Pros: A very smooth ride. I felt like we were riding on pillows. Was surprised how well the gas mileage was for such a big car. Plenty of space for coolers, luggage and etc.
Cons: Neither of the cigarette plugs worked for our cell phone chargers
review from
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7,6
Pros: Staff was fast and friendly.
Cons: Car needed wash and driver's door had damage
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2,0
Pros: Nothing
Cons: Scheduled pickup for time when office is closed, couldn't pickup reservation and had to reschedule with another provider.
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