Guest reviews
Overall rating
7,0
Good
Based on 11 reviews
Cleanliness
7,2
Comfort
7,6
Pick-up/Drop-off
6,7
Value for money
7,2
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
4
2
1
0
2
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10,0
Pros: Yes, they were helpful, efficient, & friendly, no bs.
Cons: Can’t think of anything.
review from
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10,0
Pros: Staff friendly and helpful; dropoff easy.
Cons: Nothing
review from
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2,0
Disaster
Cons: Avis confirmed my pick-up time, but they decided to close early. Leaving me and my family stranded. Avis support said to go to San Diego airport??? Hour plus south of where we were going. Got a Taxi to LA instead. Never again Avis :(.
review from
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7,2
Cons: Pick up agent recorded a full tank of gas when the car actually had a half tank. Agent at drop off disputed this and customer service were originally unwilling to credit me, but came around when I became frustrated. A hiccup I could have done without, but many thanks to the customer service agent on the phone for sorting.
review from
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8,0
Quick rental
Pros: I had make a quick rental. The car was priced right and the customer service was good.
Cons: The car was not that clean.
review from
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10,0
More than I expected. Service was fantastic!!!
Pros: Car was ready upon arrival, no waiting. Customer rep was on it when I walked in and I was out in less than 10 minutes. Check in was just as smooth. Will definitely re-book in July when I return.
Cons: Nothing!
review from
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10,0
Pros: Painless
review from
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2,0
Terrible Avis location..RUDE RUDE RUDE
Cons: I reserved a car at 1 pm on Thursday for pickup on Friday morning at 8 am. When I arrived they did not have a car and said they wouldn't have one until 5 PM. Not only did they not have the car I reserved but the " customer service rep" was extremely rude about the situation. He claimed that I should have called to make sure a car was available. I thought that's what the reservation was for?!?
review from
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4,4
$13 for no receipt when I filled up tank
Cons: they charged me $13 because I did not have a gas receipt even though I did fill up the tank without getting a receipt.
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