Guest reviews
Overall rating
7,4
Good
Based on 3 845 reviews
Cleanliness
5,3
Comfort
5,1
Pickup/dropoff
4,9
Value for money
4,7
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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-
10,0
Pros: Extremely knowledgeable staff with exceptional customer service. There was a problem with availability that kayak didn’t know about, but they (Hertz) didn’t make it MY problem. They resolved the issue using available resources and even bettered the deal for my trouble.
Cons: Coordination and communication between kayak (the 3rd party) and Hertz would have eliminated the possibility of what could have been a devastating experience for me and my very important family visit to Los Angeles.
review from
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2,4
Pros: Staff mislead me and told me that liability and damage were included in my prepaid amount. I questioned and he reassured, said it was included and just told me to sign the contract. I was going to use my own insurance but when he said this I thought I wouldn’t need to. He lied. Got charged $168
Cons: Disputed this charge with hertz. Their customer service told me that since I signed I had to pay. Didn’t care that employee mislead & misrepresented what was included when he had me sign the contract. Car was also water damaged and had to change it at the airport. They all acted like it was typical
review from
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2,0
Pros: staff was not at all helpful. they did not reserve the car for me. there was no car I could pick up. they offer me $109 car. which is just not right.
Cons: they should not confirm booking if they don't have the car
review from
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2,0
Do not deliver
Pros: nothing
Cons: I reserved a vehicle n advance for a trip to visit my parents for Thanksgiving. When I arrived , I was told I was on a wait list for a vehicle. I needed to be on the road and had to cancel the reservation and use other means of transportation to see my family for the holiday.
review from
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2,0
Kayak is awful
Pros: Nothing im disputing the charges since your company screwed up on terms and agreement. I had to be charged separate for an entire rental. I will never use your company again and will be leaving very negative yelp reviews...
Cons: Same as above!!
review from
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6,0
it was okay.
Pros: I like how fast I was able to get a car and at such a great rate. They were also flexible when I had to extend the rental for one more day.
Cons: The car smelled like the inside of a Casino The staff was not very personable and they did not explain much like if I had to refill the tank or anything like that.
review from
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2,0
False advertising
Cons: I thought that in placing a reservation I would be reserving a car to be picked up at the time and location I picked. When I arrived at the location, 30 minutes early thinking I can just get the paperwork done then eat breakfast somewhere while I wait until my scheduled time, I was told there was a waiting list because no cars were available. I even said I made a reservation, and was told it isn't a reservation for a car but to lock in the rate. There were two other people ahead of me and one had made a reservation online for 2 hours earlier than i!!! Which means who know how long I would be waited for car that I already paid for?!!? Needless to say I was 2 hours behind schedule in my day, and I canceled my reservation, and went with another company, ended up paying $100 more but will never rent from hertz again.
review from
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2,8
Hertz does not honor kayaks rate
Cons: What's the point of planning ahead and booking if when you get there for pick up there is no car available. There is no car available at all, not only at this location but all surrounding locations. I was there for over 2hours until finally getting a car. I missed my meetings and had to reschedule. It was a mess.
review from
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2,0
Rented a car for
Pros: I liked the chairs in the lobby. They where comfortable
Cons: Had to wait for hours to get noticed, wasnt successful in renting the vehicle, needed a credit check!??, poor customer service.
review from
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5,6
Ask more questions and look after your money!
Pros: Pick up and drop off were fine, car was ok, just as we expected. We rented a car for one week firs, then we called and extended our rental for 4 more days. But when we dropped off the car we got a receipt with charges for two full weeks. When we asked why, we were told what no matter how many days of the week we used the car, they will charge for a full week anyway, Than my husband asked to get this car back, so we can use it for 3 more days since we paid for it anyway, Herts agents refused , saying our rental is over. We got no car and were charged for it anyway. So watch for your money, ask how much you will be charged and get it in written too!
Cons: Overcharges without warnings or explanation.
review from
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10,0
Fantastic Service
Pros: They were Very Helpful! When I ask a question She was Very Knowledgeable in other words she knew what she was talking about. I've been to places were I've ask a question about the renal Car and returning the car the person said Oh I didn't mean That I Meant This!!! Short wait to receive the Car! And being a Holiday Week we had a Very Nice Car. My Overall Review would be EXCELLENT:}
review from
-
10,0
Pros: Extremely knowledgeable staff with exceptional customer service. There was a problem with availability that kayak didn’t know about, but they (Hertz) didn’t make it MY problem. They resolved the issue using available resources and even bettered the deal for my trouble.
Cons: Coordination and communication between kayak (the 3rd party) and Hertz would have eliminated the possibility of what could have been a devastating experience for me and my very important family visit to Los Angeles.
review from
-
10,0
Fantastic Service
Pros: They were Very Helpful! When I ask a question She was Very Knowledgeable in other words she knew what she was talking about. I've been to places were I've ask a question about the renal Car and returning the car the person said Oh I didn't mean That I Meant This!!! Short wait to receive the Car! And being a Holiday Week we had a Very Nice Car. My Overall Review would be EXCELLENT:}
review from
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2,4
Pros: Staff mislead me and told me that liability and damage were included in my prepaid amount. I questioned and he reassured, said it was included and just told me to sign the contract. I was going to use my own insurance but when he said this I thought I wouldn’t need to. He lied. Got charged $168
Cons: Disputed this charge with hertz. Their customer service told me that since I signed I had to pay. Didn’t care that employee mislead & misrepresented what was included when he had me sign the contract. Car was also water damaged and had to change it at the airport. They all acted like it was typical
review from
-
2,0
Pros: staff was not at all helpful. they did not reserve the car for me. there was no car I could pick up. they offer me $109 car. which is just not right.
Cons: they should not confirm booking if they don't have the car
review from
-
2,0
Do not deliver
Pros: nothing
Cons: I reserved a vehicle n advance for a trip to visit my parents for Thanksgiving. When I arrived , I was told I was on a wait list for a vehicle. I needed to be on the road and had to cancel the reservation and use other means of transportation to see my family for the holiday.
review from
-
2,0
Kayak is awful
Pros: Nothing im disputing the charges since your company screwed up on terms and agreement. I had to be charged separate for an entire rental. I will never use your company again and will be leaving very negative yelp reviews...
Cons: Same as above!!
review from
-
6,0
it was okay.
Pros: I like how fast I was able to get a car and at such a great rate. They were also flexible when I had to extend the rental for one more day.
Cons: The car smelled like the inside of a Casino The staff was not very personable and they did not explain much like if I had to refill the tank or anything like that.
review from
-
2,0
False advertising
Cons: I thought that in placing a reservation I would be reserving a car to be picked up at the time and location I picked. When I arrived at the location, 30 minutes early thinking I can just get the paperwork done then eat breakfast somewhere while I wait until my scheduled time, I was told there was a waiting list because no cars were available. I even said I made a reservation, and was told it isn't a reservation for a car but to lock in the rate. There were two other people ahead of me and one had made a reservation online for 2 hours earlier than i!!! Which means who know how long I would be waited for car that I already paid for?!!? Needless to say I was 2 hours behind schedule in my day, and I canceled my reservation, and went with another company, ended up paying $100 more but will never rent from hertz again.
review from
-
2,8
Hertz does not honor kayaks rate
Cons: What's the point of planning ahead and booking if when you get there for pick up there is no car available. There is no car available at all, not only at this location but all surrounding locations. I was there for over 2hours until finally getting a car. I missed my meetings and had to reschedule. It was a mess.
review from
-
2,0
Rented a car for
Pros: I liked the chairs in the lobby. They where comfortable
Cons: Had to wait for hours to get noticed, wasnt successful in renting the vehicle, needed a credit check!??, poor customer service.
review from
-
5,6
Ask more questions and look after your money!
Pros: Pick up and drop off were fine, car was ok, just as we expected. We rented a car for one week firs, then we called and extended our rental for 4 more days. But when we dropped off the car we got a receipt with charges for two full weeks. When we asked why, we were told what no matter how many days of the week we used the car, they will charge for a full week anyway, Than my husband asked to get this car back, so we can use it for 3 more days since we paid for it anyway, Herts agents refused , saying our rental is over. We got no car and were charged for it anyway. So watch for your money, ask how much you will be charged and get it in written too!
Cons: Overcharges without warnings or explanation.
review from
Where can I find Hertz hire cars in Downey?
9462 Firestone Blvd, Hertz car hire
Address
9462 Firestone BlvdPhone
+1 562 803 5500FAQs about hiring a car from Hertz in Downey
How many car hire locations does Hertz have in Downey?
Hertz has 1 car hire location in Downey. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes