Downey Car Hire

Pros: Staff mislead me and told me that liability and damage were included in my prepaid amount. I questioned and he reassured, said it was included and just told me to sign the contract. I was going to use my own insurance but when he said this I thought I wouldn’t need to. He lied. Got charged $168

Cons: Disputed this charge with hertz. Their customer service told me that since I signed I had to pay. Didn’t care that employee mislead & misrepresented what was included when he had me sign the contract. Car was also water damaged and had to change it at the airport. They all acted like it was typical

Pros: staff was not at all helpful. they did not reserve the car for me. there was no car I could pick up. they offer me $109 car. which is just not right.

Cons: they should not confirm booking if they don't have the car

Do not deliver

Pros: nothing

Cons: I reserved a vehicle n advance for a trip to visit my parents for Thanksgiving. When I arrived , I was told I was on a wait list for a vehicle. I needed to be on the road and had to cancel the reservation and use other means of transportation to see my family for the holiday.

Kayak is awful

Pros: Nothing im disputing the charges since your company screwed up on terms and agreement. I had to be charged separate for an entire rental. I will never use your company again and will be leaving very negative yelp reviews...

Cons: Same as above!!

it was okay.

Pros: I like how fast I was able to get a car and at such a great rate. They were also flexible when I had to extend the rental for one more day.

Cons: The car smelled like the inside of a Casino The staff was not very personable and they did not explain much like if I had to refill the tank or anything like that.

False advertising

Cons: I thought that in placing a reservation I would be reserving a car to be picked up at the time and location I picked. When I arrived at the location, 30 minutes early thinking I can just get the paperwork done then eat breakfast somewhere while I wait until my scheduled time, I was told there was a waiting list because no cars were available. I even said I made a reservation, and was told it isn't a reservation for a car but to lock in the rate. There were two other people ahead of me and one had made a reservation online for 2 hours earlier than i!!! Which means who know how long I would be waited for car that I already paid for?!!? Needless to say I was 2 hours behind schedule in my day, and I canceled my reservation, and went with another company, ended up paying $100 more but will never rent from hertz again.