Guest reviews
Overall rating
5,2
Okay
Based on 30 reviews
Cleanliness
5,9
Comfort
5,7
Pickup/dropoff
4,4
Value for money
4,7
Pros
"Really friendly and helpful staff."
(in 19 reviews)
"great service and very helpful."
(in 8 reviews)
"Car was great: very clean."
(in 31 reviews)
Cons
"No car available"
(in 8 reviews)
"The customer service is horrible."
(in 6 reviews)
"Also add $50-70/day for mandatory insurance."
(in 9 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
credit card
customer service
car available
car was clean
picked up the car
insurance coverage
insurance cost
great car
car was great
great service
great experience
-
2,0
Pros: Nothing.
Cons: They let me book a vehicle for a Sunday evening pickup, but I couldn't get my vehicle because they closed earlier than normal that day without giving me advance notice. When I called customer service, they basically said "Yeah, it's holiday time. Try again in the morning." Seriously!
review from
-
6,8
Pros: clean newer car
Cons: forced to take $100 insurance as they claimed that they would not accept my US credit card coverage.
review from
-
2,0
Scam
Cons: This place is a complete scam. Do not rent from them. They require non Canadians to purchase their rental insurance (but don’t tell you this ahead of time) EVEN if you have coverage through a credit card or through your own car insurance. So add $15 a day to the price of the rental.
review from
-
4,8
Not the car we requested
Pros: The vehicle was clean and comfortable
Cons: Not even close to the car requested. Reserved a Toyota Yaris or similar but ended up with a Chevrolet Malibu. Horribly large car and not fuel efficient whatsoever. Extremely disappointed.
review from
-
4,8
Airport pickup not apparent
Cons: The rental place was very difficult to find. It is not on site at the airport. You will not be able to find ‘Europcar’ on google maps. it is called ‘discount cars and truck rentals’. Phone number didn’t work either when I tried calling. The rest of the rental was ok.
review from
-
10,0
Pros: Excellent car
review from
-
2,0
Ghost company
Pros: Advertised price.
Cons: Company cannot be reached for shuttle pick-up. Nobody answers the phone and voice mailbox is full.
review from
-
2,0
Horrible experience
Cons: I had a Europcar reservation for a car, but it was handled by Discount Car Rental in Vancouver. When I showed up, they had no cars, and only offered me a very large truck with an open flat bed. This did not accomodate my 5 passengers, and the luggage would get wet since it was raining. The manager said I could exchange it the next day or two for the car I reserved, but when I returned, there were no cars. After initally telling me they couldn't refund my remaining rental fee, they agreed, and I went to another car rental company. I would not rent from them every again.
review from
-
4,0
Charges were Way Over What We Were Quoted
Pros: The car was clean and nice.
Cons: We reserved the car online for around $220. When we got there they forced us to get insurance through we carry our own insurance stating that they didn't accept US insurance (our insurance company is international). They also had an A/C fee which the attendant could not really explain and then she said she couldn't print out an itemized receipt only show me the screen. We ended up paying $427. If were were not traveling with children we would have cancelled and taken the bus.
review from
-
7,6
Pick up
Cons: Was not told that the pick up site was not at the airport & there was no clear signage as to where to go. Had to ask another rental company & phone in stand for pick up didn't. Had to use my cell to call for pick up.
review from
-
2,0
No car provided as committed.
Pros: Nothing
Cons: They confirmed a car, but did not provide one.
review from
-
2,0
No Car for me!
Cons: Arrived with my family and told they have no cars, my reservation was made 4 days prior. No notice, no solution, just ' Sorry no car for you"
review from
-
6,8
Pros: clean newer car
Cons: forced to take $100 insurance as they claimed that they would not accept my US credit card coverage.
review from
-
7,6
Pick up
Cons: Was not told that the pick up site was not at the airport & there was no clear signage as to where to go. Had to ask another rental company & phone in stand for pick up didn't. Had to use my cell to call for pick up.
review from
-
2,0
Pros: Nothing.
Cons: They let me book a vehicle for a Sunday evening pickup, but I couldn't get my vehicle because they closed earlier than normal that day without giving me advance notice. When I called customer service, they basically said "Yeah, it's holiday time. Try again in the morning." Seriously!
review from
-
2,0
Scam
Cons: This place is a complete scam. Do not rent from them. They require non Canadians to purchase their rental insurance (but don’t tell you this ahead of time) EVEN if you have coverage through a credit card or through your own car insurance. So add $15 a day to the price of the rental.
review from
-
4,8
Not the car we requested
Pros: The vehicle was clean and comfortable
Cons: Not even close to the car requested. Reserved a Toyota Yaris or similar but ended up with a Chevrolet Malibu. Horribly large car and not fuel efficient whatsoever. Extremely disappointed.
review from
-
4,8
Airport pickup not apparent
Cons: The rental place was very difficult to find. It is not on site at the airport. You will not be able to find ‘Europcar’ on google maps. it is called ‘discount cars and truck rentals’. Phone number didn’t work either when I tried calling. The rest of the rental was ok.
review from
-
2,0
Ghost company
Pros: Advertised price.
Cons: Company cannot be reached for shuttle pick-up. Nobody answers the phone and voice mailbox is full.
review from
-
2,0
Horrible experience
Cons: I had a Europcar reservation for a car, but it was handled by Discount Car Rental in Vancouver. When I showed up, they had no cars, and only offered me a very large truck with an open flat bed. This did not accomodate my 5 passengers, and the luggage would get wet since it was raining. The manager said I could exchange it the next day or two for the car I reserved, but when I returned, there were no cars. After initally telling me they couldn't refund my remaining rental fee, they agreed, and I went to another car rental company. I would not rent from them every again.
review from
-
4,0
Charges were Way Over What We Were Quoted
Pros: The car was clean and nice.
Cons: We reserved the car online for around $220. When we got there they forced us to get insurance through we carry our own insurance stating that they didn't accept US insurance (our insurance company is international). They also had an A/C fee which the attendant could not really explain and then she said she couldn't print out an itemized receipt only show me the screen. We ended up paying $427. If were were not traveling with children we would have cancelled and taken the bus.
review from
-
2,0
No car provided as committed.
Pros: Nothing
Cons: They confirmed a car, but did not provide one.
review from
-
2,0
No Car for me!
Cons: Arrived with my family and told they have no cars, my reservation was made 4 days prior. No notice, no solution, just ' Sorry no car for you"
review from
Other suppliers in Richmond scored
Where can I find Europcar hire cars in Richmond?
Call 18669670846 For Shuttle P/up, Europcar car hire
Address
Call 18669670846 For Shuttle P/upPhone
+1 604 370 2277FAQs about hiring a car from Europcar in Richmond
How many car hire locations does Europcar have in Richmond?
Europcar has 1 car hire location in Richmond. Take a look at our Europcar hire location map to find the best car hires near you.
Does Europcar have a car hire location at the airport: Vancouver Intl Airport (YVR)?
No (according to our data)
Does Europcar offer shuttle or airport pick-up services from Vancouver Intl Airport (YVR)?
No (according to our data)
