Book Europcar car hires in Richmond

Pros: Nothing.

Cons: They let me book a vehicle for a Sunday evening pickup, but I couldn't get my vehicle because they closed earlier than normal that day without giving me advance notice. When I called customer service, they basically said "Yeah, it's holiday time. Try again in the morning." Seriously!

Scam

Cons: This place is a complete scam. Do not rent from them. They require non Canadians to purchase their rental insurance (but don’t tell you this ahead of time) EVEN if you have coverage through a credit card or through your own car insurance. So add $15 a day to the price of the rental.

Not the car we requested

Pros: The vehicle was clean and comfortable

Cons: Not even close to the car requested. Reserved a Toyota Yaris or similar but ended up with a Chevrolet Malibu. Horribly large car and not fuel efficient whatsoever. Extremely disappointed.

Airport pickup not apparent

Cons: The rental place was very difficult to find. It is not on site at the airport. You will not be able to find ‘Europcar’ on google maps. it is called ‘discount cars and truck rentals’. Phone number didn’t work either when I tried calling. The rest of the rental was ok.

Ghost company

Pros: Advertised price.

Cons: Company cannot be reached for shuttle pick-up. Nobody answers the phone and voice mailbox is full.

Horrible experience

Cons: I had a Europcar reservation for a car, but it was handled by Discount Car Rental in Vancouver. When I showed up, they had no cars, and only offered me a very large truck with an open flat bed. This did not accomodate my 5 passengers, and the luggage would get wet since it was raining. The manager said I could exchange it the next day or two for the car I reserved, but when I returned, there were no cars. After initally telling me they couldn't refund my remaining rental fee, they agreed, and I went to another car rental company. I would not rent from them every again.

Charges were Way Over What We Were Quoted

Pros: The car was clean and nice.

Cons: We reserved the car online for around $220. When we got there they forced us to get insurance through we carry our own insurance stating that they didn't accept US insurance (our insurance company is international). They also had an A/C fee which the attendant could not really explain and then she said she couldn't print out an itemized receipt only show me the screen. We ended up paying $427. If were were not traveling with children we would have cancelled and taken the bus.

No car provided as committed.

Pros: Nothing

Cons: They confirmed a car, but did not provide one.

No Car for me!

Cons: Arrived with my family and told they have no cars, my reservation was made 4 days prior. No notice, no solution, just ' Sorry no car for you"

Cons: Force selling unnecessary products