Guest reviews
Overall rating
8,5
Excellent
Based on 12 819 reviews
Cleanliness
8,0
Comfort
8,3
Pickup/dropoff
7,9
Value for money
8,1
Pros
"Very friendly and helpful staff."
(in 466 reviews)
"This was a great experience."
(in 309 reviews)
"His customer service was excellent!."
(in 1169 reviews)
Cons
"No cars available upon arrival."
(in 229 reviews)
"Return car process was too slow."
(in 56 reviews)
"Long line to pick up car."
(in 70 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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2,4
Cons: Car was filthy, battery in both keyfobs were low, only had 1/4 tank gas which only gets you to a gas station in Orange County California. Wait time was an hour and I was the only customer in office. Don’t do it! However, staff at return were friendly.
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6,4
Cons: Had to travel to multiple location for pickup. Delayed my trip 45 minutes. What purpose did making a reservation serve?
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10,0
Cons: The place is a little difficult to find, and very limited parking for people who are picking you up. The person who helped us was friendly but very much in a hurry.
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10,0
Pros: nice service
review from
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10,0
Pros: The pick up process was fast and great. They got me the exact car I needed.
Cons: Everything was great!
review from
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2,0
This guy is a rip off - Douglas Lauer - He charged
Cons: This guy is a rip off - Douglas Lauer - He charged me $500 deductible - He charged me for something I didn't do. The damage was already there when I rented the car and Jason told me we don't need to put that in the contract. When I returned the car, Douglas told me that he has to file a claim and Jason ignored his comments at the time of rental. Stay away from these guys. They just want to repair their cars with your money!
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2,0
Pros: booked a car at Enterprise out of John Wayne airport , when we arrive we were told that our Enterprise office was closed at 6pm, and that we needed to book another car at a different Enterprise open office , that ended up costing over 100$ more
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10,0
Pros: Very good
review from
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10,0
Cons: The place is a little difficult to find, and very limited parking for people who are picking you up. The person who helped us was friendly but very much in a hurry.
review from
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10,0
Pros: nice service
review from
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10,0
Pros: The pick up process was fast and great. They got me the exact car I needed.
Cons: Everything was great!
review from
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10,0
Pros: Very good
review from
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2,4
Cons: Car was filthy, battery in both keyfobs were low, only had 1/4 tank gas which only gets you to a gas station in Orange County California. Wait time was an hour and I was the only customer in office. Don’t do it! However, staff at return were friendly.
review from
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6,4
Cons: Had to travel to multiple location for pickup. Delayed my trip 45 minutes. What purpose did making a reservation serve?
review from
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2,0
This guy is a rip off - Douglas Lauer - He charged
Cons: This guy is a rip off - Douglas Lauer - He charged me $500 deductible - He charged me for something I didn't do. The damage was already there when I rented the car and Jason told me we don't need to put that in the contract. When I returned the car, Douglas told me that he has to file a claim and Jason ignored his comments at the time of rental. Stay away from these guys. They just want to repair their cars with your money!
review from
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2,0
Pros: booked a car at Enterprise out of John Wayne airport , when we arrive we were told that our Enterprise office was closed at 6pm, and that we needed to book another car at a different Enterprise open office , that ended up costing over 100$ more
review from
Other suppliers in Irvine scored
Where can I find Enterprise hire cars in Irvine?
9881 Research Dr, Enterprise car hire
Address
9881 Research DrPhone
+1 949 753 0149FAQs about hiring a car from Enterprise in Irvine
How many car hire locations does Enterprise have in Irvine?
Enterprise has 2 car hire locations in Irvine. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Los Angeles Airport (LAX)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?
Yes