Guest reviews
Overall rating
5,0
Okay
Based on 994 reviews
Cleanliness
5,8
Comfort
5,8
Pick-up/Drop-off
5,2
Value for money
5,5
Pros
"Car was clean and new."
(in 1027 reviews)
"Returning the car was easy."
(in 858 reviews)
"Off airport shuttle and driver was excellent."
(in 467 reviews)
Cons
"Customer service is very poor."
(in 181 reviews)
"Windows filthy, car not cleaned."
(in 1100 reviews)
"The reserved car was not available."
(in 1136 reviews)
Recent reviews
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Find reviews that mention:
credit card
customer service
pick up the car
car company
shuttle from the airport
car insurance
car was clean
worst experience
rental place
horrible experience
car available
extra day
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4,0
Pros: Staff was friendly and helpful. Pick up and drop off were convenient
Cons: Car died and we were on hold with the rental car place for 40 minutes. Told us we needed to get a jumpstart. Battery cables were corroded, low tire pressure as well
review from
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2,0
Pros: I got charged 2 x
review from
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4,0
Cons: Misleading information about the unlimited milage. There was hidden fees for that
review from
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2,0
Pros: Nothing good to report
Cons: Customer service was almost the bright spot, but the gentleman who picked me up was griping about how his coworker was late, which I totally understand, but it's not really my business. When she arrived, he reprimanded her within earshot of me, which was a bit uncomfortable. I am out of space
review from
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2,0
They charge me $68 for mileage but when I booked it says unlimited mil
Cons: When I booked on the carrental.com it said unlimited mileage but when I received my final bill they changed me $68 for extra miles.
review from
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4,0
Pros: That's a good question!
Cons: Poor customer service from start to finish; Car had numerous dings and dents; Tank was not full when received.
review from
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8,8
Pros: Clean car. Got a free upgrade
Cons: Only 1 person to check in and out
review from
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10,0
Great and affordable
Pros: Comfortable
Cons: All good
review from
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2,0
Pros: Didn't get a car
Cons: No refunds. I didn't end up renting the car. Still cost me 80 bucks.
review from
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3,6
Unorganized drop-off
Cons: When we dropped off our car, there was a paper sign on the door saying they had 'stepped out' and to leave the keys at the front hotel lobby desk. We relied on them for a shuttle to the airport. and they were no where to be found so we had to quickly uber, pushing our flight. They then later charged us for the entire tank at $5/gallon plus a $15 fee, even after we requested to have the option where they filled it for us, so we returned it empty. Customer service was terrible on the phone, saying the 'agent didnt remember you saying you needed that option' and that was their grounds for the charge. Total scam.
review from
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10,0
great experiencde
Pros: affordable
review from
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5,2
Pros: Car was comfortable.
Cons: Hidden fees and charges.
review from
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4,0
Pros: Staff was friendly and helpful. Pick up and drop off were convenient
Cons: Car died and we were on hold with the rental car place for 40 minutes. Told us we needed to get a jumpstart. Battery cables were corroded, low tire pressure as well
review from
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2,0
Pros: I got charged 2 x
review from
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4,0
Cons: Misleading information about the unlimited milage. There was hidden fees for that
review from
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2,0
Pros: Nothing good to report
Cons: Customer service was almost the bright spot, but the gentleman who picked me up was griping about how his coworker was late, which I totally understand, but it's not really my business. When she arrived, he reprimanded her within earshot of me, which was a bit uncomfortable. I am out of space
review from
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2,0
They charge me $68 for mileage but when I booked it says unlimited mil
Cons: When I booked on the carrental.com it said unlimited mileage but when I received my final bill they changed me $68 for extra miles.
review from
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4,0
Pros: That's a good question!
Cons: Poor customer service from start to finish; Car had numerous dings and dents; Tank was not full when received.
review from
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2,0
Pros: Didn't get a car
Cons: No refunds. I didn't end up renting the car. Still cost me 80 bucks.
review from
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3,6
Unorganized drop-off
Cons: When we dropped off our car, there was a paper sign on the door saying they had 'stepped out' and to leave the keys at the front hotel lobby desk. We relied on them for a shuttle to the airport. and they were no where to be found so we had to quickly uber, pushing our flight. They then later charged us for the entire tank at $5/gallon plus a $15 fee, even after we requested to have the option where they filled it for us, so we returned it empty. Customer service was terrible on the phone, saying the 'agent didnt remember you saying you needed that option' and that was their grounds for the charge. Total scam.
review from
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5,2
Pros: Car was comfortable.
Cons: Hidden fees and charges.
review from
Other suppliers in Irvine scored
Where can I find Economy Rent a Car hire cars in Irvine?
18800 Mac Arthur Blvd, Economy Rent a Car car hire
Address
18800 Mac Arthur BlvdPhone
+1 800 201 8088FAQs about hiring a car from Economy Rent a Car in Irvine
How many car hire locations does Economy Rent a Car have in Irvine?
Economy Rent a Car has 1 car hire location in Irvine. Take a look at our Economy Rent a Car hire location map to find the best car hires near you.
Does Economy Rent a Car have a car hire location at the airport: Los Angeles airport (LAX)?
Yes
Does Economy Rent a Car offer shuttle or airport pick-up services from Los Angeles airport (LAX)?
Yes
